Mr Handyman of Fairfax and Eastern Loudoun Counties

The Customer had given us the job to investigate and fix the leak on or windowsMy Tech looked at the window and offered to caulk the windowsThe customer added more jobs for windows (against original order for windows): Clean all the windowsMy Tech did it(There was one window (31st window that needed ft ladder and Techs and needed to be rescheduledThat 31st window was not attended to.) Caulk the front doorThis job was done Caulk all the or windowsThis was a big job(My Tech sent me just a few photos of or windows Before and After the caulkingThese photos are attached at the bottom of this email.) The scope of the job was vastly enlarged As a first step, we caulk the windows to stop any kind of water leak As written on the Invoice, “There is no warranty on water leaks of any nature and in no event shall Mr.Handyman be held liable for damage caused caused by any delay in remedying a defect.” Since the customer reported that the windows still leaked after the visit, we offered to send the Tech twice but customer did not agree to the dates 05/01/or 05/12/He refused the visit by the Tech I spoke with my experienced Tech and sent an email with an explanation to enlarge the investigation to locate the reason for the water leak from the windowsMy discussion with the Tech was sent to the customer through the following email attached belowBut the customer did not want to read/hear the explanation given and just wanted the whole refund only, after my Tech had worked for hours and lot of caulking tubes were bought

[redacted] , Complaint: [redacted] This is in response to the rejection by the customer of our response We had said that we do not guarantee water leaksWe had sent an explanation after talking to the Tech and his recording was sent to the customer and is attached below in the email sent to the customerI am reattaching the photos where it was shown that the windows did need re-caulking and customer agreed/approved all windows to be re-caulked(except one window that was on the 3rd floor) We fail to understand how the windows are leaking more when we did only re-caulkingBecause of these kind of the specific reasons that we do not guarantee any kind of water leaksAll I can suggest at this time to the customer is to contact the window manufacturer to ask if their windows are special in any way that the water is found to be leaking even after caulking A scan of the Invoice is attached againOn the Invoice it is written as follow: "There is no Warranty on water leaks of any nature and in no event shall Mr Handyman be held liable for damage caused by any delay in remedying a defect.” After re-caulking all the windows, any refund is unjustified because more different new items of jobs were added by the customer on the date of the service [redacted] For Mr Handyman of Fairfax and Eastern Loudoun Counties Brookfield Corporate Drive, # [redacted] Chantilly, VA Office Ph:###-###-#### or Fax: ###-###-#### REPLY TO ==>> [email protected] [redacted]

Customer had called and booked a 3-hour job for service on 7/24/She rescheduled the job for 07/31/and MrHandyman agreedShe was sent an email confirmation on 07/21/14, and one of the clause read as under: “Cancellation Policy: If cancellation is necessary, we kindly ask our customers to notify the office hours prior to the first scheduled appointment If cancellation takes place within hours of the appointment a fee of $(our first hour rate) will be billed or applied to your credit card If the appointment is rescheduled at the time of the notification, the cancellation fee will be waived(one time only)” We had rescheduled the job one time but next time on 07/30/14, she cancelled the job just hours prior I pleaded that my Tech has already been sent the WO and he make money if he worksThe Techs are making their ends meet by working hardThis kind of cancellation is hard on their livelihoodI again requested to please take the serviceBut she was a different/unjustified person and my Tech had to suffer I want to convey points on her actions/behavior She cancelled the card and we could not charge as per the policy Now she is asking an apology letter from me! Let me now open up my mind on this customer’s behavior We acted as per the policy and she was fully advised about the policy even in writing These kind of persons are making this world an unpleasant place to live by their actionsCan I do anything about such person’s unjustified behavior? I wish I could This is my experience in my life and applicable to me and others; that such people who lie, will also lie to their children, friends and even to the spouseLying is, then, in the blood and it becomes their 2nd nature It is she who should be, at least, be calling our office and apologizeIt needs moral courage to do the right actions We at our Office have put this behind us and are continuing/focusing on providing excellent customer service and keeping them happy with excellent Tech work

Revdex.com: I am not sure if the owner of the company in question was provided the date of my requestIt was dated 5/30, day when the second technician showed up for hours onlyI refused to sign the invoice for that day due to the quality of work performedAlso, it seems like the owner missed to comment on the multiple calls made and voice mails left that dayNo one returned my phone calls on Friday nor Saturday On Sunday June 1, I had to leave the country due to a family emergency and did not return until June During my absence, my fiancee contacted this company to present our case and seek for solutionsNo solutions were provided by ** [redacted] and the job was finished as originally scheduled by him, on 6/ On 6/7, the 1st technician came back and finished the jobwe paid for the hours worked that day, but agreed with the owner not to pay for the work done on 5/nor the material needed to fix what had been poorly done At this point, I am obviously not requesting any refunds since I reached a financial agreement with the company and the job has been, in a way, completed.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.comThe customer called on 5/7/and discussed the details of the work to be performedThe customer was advised that it was 1+ days of workWe had scheduled the job to start on Monday 05/19/since Monday and Tuesdays were clear days to do outside workDuring this period the rain was messing up the schedule for outside work Customer booked the job just for day for 05/27/(although it needed about days of work)Later in the day it did rain on 5/27/ On this day the customer authorized and signed Invoice before start of the work for the left over work for hours of workThe work was actually done for hours and since it was to be paid by Credit Card, the Office gave $OFF on the Invoice before charging it Since the work was not completed on 5/27/14, we sent another Tech on 05/30/but the customer did not want to continue with the second Tech and the entire Invoice for $was not paid till today The customer was sent the original Tech on a dry day 06/07/to complete the whole job in hours when the customer was also home and saw the work as it progressedSo the whole job was done The two Invoices dated 05/27/and 06/07/were signed by the customer accepting the work as satisfactoryNow the customer is asking for "full refund" of the amount saying that work done is unsatisfactoryHe should on the last day should have pointed out work that he was not satisfied with any portion of the jobWe work on Time and Material basisOur primary aim is to do the job and satisfy the customer for what we doThe materials are charged extra and in this case customer went along with the Tech to get the materialsTwo trips had to be made to get the materials since problems were faced in removing the old boards Customer got $196.50+$75= About $TOTAL OFF for all the total work [redacted] MrHandyman

January 6, 2016 Mr. Handyman of Fairfax and Eastern Loudoun Counties 2944 Hunter Mill Road, Suite 103 Oakton, VA 22124 RevDex.com Of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Dear [redacted] , This letter is written as the response to complaint # [redacted] . The following information is provided to the RevDex.com and is intended to provide clarification for the comments written by the customer dated 12/31/15. · First and foremost, we are answering this complaint as the brand new owners of the Mr. Handyman of Fairfax and Eastern Loudoun Counties franchise. The franchise was purchased on December 23, 2016. It is our intention to honor all warranties as well as ensure this customer is satisfied. Unfortunately during the transition not all documents were transferred so this response will be based on the limited information available. · On approximately April 8, 2015 the customer contacted our office to schedule service to replace his attic stairs. At the time, the customer was told that this job would take approximately 4-6 hours to complete and would require a second technician for a short period of time. The service was scheduled for April 15, 2015. At that time it was understood that the customer would be providing the new attic stairs. · On April 15, 2015 two technicians arrived to the house to replace the attic stairs. Based on the previous discussions between the office and the customer, it appears there was a miscommunication regarding the measurements of the attic stairs. Also, based on the customer and previous owner comments, it appears there was a discussion between the technician and the customer regarding plumbing work under the sink, the garage door, and an estimate for the master bathroom. Unfortunately, none of these records were transferred with the sale of the business. It is also our understanding that the customer was charged $336 for removing the existing attic stairs and placing them next to the customer’s house. · On January 6, 2016 the new owner of the company contacted the customer to introduce themselves and try to better understand the existing situation. The customer stated that he was heading into a meeting but would contact the office upon his availability. · At this point we do not know if the work still needs to be completed or not. Our company would certainly be willing to credit the customer the $336.00 toward the actual installation of the attic stairs and send another technician to the house to complete the installation. · Our office will continue to contact the customer to try to reach an agreement. We are certainly willing to make this situation right, but unfortunately do not have many of the previous details as they were not transferred with the sale of the company. This information is provided to the best of my recollection based on limited physical records and discussions of current employees of the company. Should you need any additional information please feel free to contact me directly. Sincerely, Martha P [redacted] Owner

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The scope of the project was expanded at the tech's suggestion once he arrived on site; however we certainly did agree to have him caulk all of the windowsThe scope of the project is not the issue, howeverThe issue is that the work did not remedy any of the leaking and we are now experiencing leaking in additional windows that were not leaking prior to them being recaulkedFurther, the company states that we refused to have their tech come backThis is a misleading statement as we agreed to have their tech come back twice and both times nobody showed up to our homeAfter the second failed attempt to have this company return to address the job, we absolutely declined to make any further attempts to work with this companyI'd note that all of this was described in our original complaint.
Long story short, we have more windows leaking than we did before the company provided their service and we tried twice to have them come back to address itThey did not show up either timeWe are still requesting a refund of the work that was done
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I maintain that I should not be liable for approximately $1,of work that did not address the issue for which I hired this companyFurther, a warranty presumes the passage of some period of time in between the work done and an issue arisingIn this case, we had issues less than two weeks laterThe issue here is not a warranty; it is that the work did not fix our water problemWe are therefore exactly where we started before we hired this company, only $1,poorer
Regards,
*** ***

After the 2-Techs visit on 04/15/15, an Email was sent to the Customer stating these facts:You agreed to get a wider ladderWe offered to install a wider ladder or the same 16" wide ladderI wish you had responded then or even up till nowIt is still a 2-Tech job to install a new ladderIf
you do get a wider ladder, now we will come and work on the continuation rate of $per hour per Tech, and no $for the 1st hourRussell also had given his advice on the garage door, on the same visitRussell had also given advice on the pipe under the sinkThose pipes can be done by my Techs, if you so desire.Therefore we did charge correctly for hour spent by each of the TechsThe attic stair that was removed, was kept where ever you wanted.We repeat, if the same job is completed now in near future, the lower continuation rate of $per hour only per Tech will be charged.Neena B***

From: *** and *** *** Date: Fri, Jan 22, at 7:AMSubject: Re: Reference our discussion of todayTo: *** *** Hello *** ***:As a follow up to my email from December 31st, the new owners of MrHandyman reached out to us, and resolved the complaint to our satisfaction Thank you for your help!Best Regards and blessings,*** ***

Customer had called and booked a 3-hour job for service on
7/24/She rescheduled the job for 07/31/and MrHandyman agreedShe was
sent an email confirmation on 07/21/14, and one of the clause read as under:
"margin-bottom:6.0pt">"Cancellation Policy:
If
cancellation is necessary, we kindly ask our customers to notify the office
hours prior to the first scheduled appointment.
If cancellation takes place within hours of the appointment a fee of
$(our first hour rate) will be billed or applied to your credit card. If the appointment is rescheduled at the time
of the notification, the cancellation fee will be waived(one time only)"
We had rescheduled the job
one time but next time on 07/30/14, she cancelled the job just hours prior
I pleaded that my Tech has already been sent the WO and he make money if he
worksThe Techs are making their ends meet by working hardThis kind of
cancellation is hard on their livelihoodI again requested to please take the
serviceBut she was a different/unjustified person and my Tech had to suffer
I want to convey points on
her actions/behavior1. She cancelled
the card and we could not charge as per the policy. Now she is asking an apology letter from
me!
Let me now open up my mind on
this customer's behavior
We acted as per the policy
and she was fully advised about the policy even in writing
2. These kind of persons are making this world
an unpleasant place to live by their actionsCan I do anything about such person's
unjustified behavior? I wish I could
3. This is my experience in my life and
applicable to me and others; that such people who lie, will also lie to their
children, friends and even to the spouseLying is, then, in the blood and it
becomes their 2nd nature
It is she who should be,
at least, be calling our office and apologizeIt needs moral courage to do the
right actions
We at our Office have put
this behind us and are continuing/focusing on providing excellent customer
service and keeping them happy with excellent Tech work

The Customer had given us the job to investigate and fix the leak on 5 or 6 windows. My Tech looked at the window and offered to caulk the windows. The customer added 3 more jobs for 30 windows (against original order for...

5 windows):
1. Clean all the windows. My Tech did it. (There was one window (31st window that needed 40 ft ladder and 2 Techs and needed to be rescheduled. That 31st window was not attended to.)
2. Caulk the front door. This job was done.
3. Caulk all the 30 or 31 windows. This was a big job. (My Tech sent me just a few photos of 2 or 3 windows Before and After the caulking. These photos are attached at the bottom of this email.)
 
The scope of the job was vastly enlarged.
 
As a first step, we caulk the windows to stop any kind of water leak.
 
As written on the Invoice, “There is no warranty on water leaks of any nature and in no event shall Mr.Handyman be held liable for damage caused caused by any delay in remedying a defect.”
 
Since the customer reported that the windows still leaked after the visit, we offered to send the Tech twice but customer did not agree to the dates 05/01/2014 or 05/12/14. He refused the visit by the Tech.
 
I spoke with my experienced Tech and sent an email with an explanation to enlarge the investigation to locate the reason for the water leak from the windows. My discussion with the Tech was sent to the customer through the following email attached below. But the customer did not want to read/hear the explanation given and just wanted the whole refund only,  after my Tech had worked for 7.75 hours and lot of caulking tubes were bought.

[redacted], Complaint: [redacted]
 
This is in response to the rejection by the customer of our response.
 
We had said that we do not guarantee water leaks. We had sent an explanation after talking to the Tech and his recording was sent to the customer and is attached below in the email sent to the customer. I am reattaching the photos where it was shown that the windows did need re-caulking and customer agreed/approved all 30 windows to be re-caulked(except one window that was on the 3rd floor).
 
We fail to understand how the windows are leaking more when we did only re-caulking. Because of these kind of the specific reasons that we do not guarantee any kind of water leaks. All I can suggest at this time to the customer is to contact the window manufacturer to ask if their windows are special in any way that the water is found to be leaking even after caulking. 
 
 A scan of the Invoice is attached again. On the Invoice it is written as follow:
"There is no Warranty on water leaks of any nature and in no event shall Mr.
Handyman be held liable for damage caused by any delay in remedying a defect.”
 
 
After re-caulking all the windows, any refund is unjustified because 2 more different new items of jobs were added by the customer on the date of the service.
 
[redacted]
For Mr Handyman of Fairfax and Eastern Loudoun Counties
4410 Brookfield Corporate Drive, # [redacted]
Chantilly, VA 20153
Office Ph:###-###-#### or
Fax: ###-###-####
REPLY TO ==>> [email protected]
[redacted]

After the 2-Techs visit on 04/15/15, an Email was sent to the Customer stating these facts:
1. You agreed to get a wider ladder. We offered to install a wider ladder or the same 16" wide ladder. I wish you had responded then or even up till now. It is still a 2-Tech job to install a new...

ladder. If you do get a wider ladder, now we will come and work on the continuation rate of $98 per hour per Tech, and no $158 for the 1st hour.2. Russell also had given his advice on the garage door, on the same visit.
3. Russell had also given advice on the pipe under the sink. Those pipes can be done by my Techs, if you so desire.
Therefore we did charge correctly for 1 hour spent by each of the Techs. The attic stair that was removed, was kept where ever you wanted.We repeat, if the same job is completed now in near future, the lower continuation rate of $98 per hour only per Tech will be charged.Neena B[redacted]

Revdex.com.
The customer called on 5/7/14 and discussed the details of the work to be performed. The customer was advised that it was 1+ days of work. We had scheduled the job to start on Monday 05/19/14 since Monday and Tuesdays were clear days to do outside work. During this period the...

rain was messing up the schedule for outside work. 
Customer booked the job just for 1 day for 05/27/14 (although it needed about 2 days of work). Later in the day it did rain on 5/27/14.   On this day the customer authorized and signed Invoice before start of the work for the left over work for 11 hours of work. The work was actually done for 10 hours and since it was to be paid by Credit Card, the Office gave $75 OFF on the Invoice before charging it. 
Since the work was not completed on 5/27/14, we sent another Tech on 05/30/14 but the customer did not want to continue with the second Tech and the entire Invoice for $196.50 was not paid till today. 
The customer was sent the original Tech on a dry day 06/07/14 to complete the whole job in 5.25 hours when the customer was also home and saw the work as it progressed. So the whole job was done. 
The two Invoices dated 05/27/14 and 06/07/14 were signed by the customer accepting the work as satisfactory.
Now the customer is asking for "full refund" of the amount saying that work done is unsatisfactory. He should on the last day should have pointed out work that he was not satisfied with any portion of the job.
We work on Time and Material basis. Our primary aim is to do the job and satisfy the customer for what we do. The materials are charged extra and in this case customer went along with the Tech to get the materials. Two trips had to be made to get the materials since problems were faced in removing the old boards.
 Customer got $196.50+$75= About $270.00 TOTAL OFF for all the total work.
[redacted]
Mr. Handyman

Revdex.com:
I am not sure if the owner of the company in question was provided the date of my request. It was dated 5/30, day when the second technician showed up for 1.5 hours only. I refused to sign the invoice for that day due to the quality of work performed. Also, it seems like the owner missed to comment on the multiple calls made and voice mails left that day. No one returned my phone calls on Friday nor Saturday.
On Sunday June 1, I had to leave the country due to a family emergency and did not return until June 8.
During my absence, my fiancee contacted this company to present our case and seek for solutions. No solutions were provided by **. [redacted] and the job was finished as originally scheduled by him, on 6/7.
On 6/7, the 1st technician came back and finished the job. we paid for the hours worked that day, but agreed with the owner not to pay for the work done on 5/30 nor the material needed to fix what had been poorly done.
At this point, I am obviously not requesting any refunds since I reached a financial agreement with the company and the job has been, in a way, completed.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

January 6, 2016
Mr. Handyman of Fairfax and Eastern Loudoun Counties
2944 Hunter Mill Road, Suite 103
Oakton, VA  22124
Revdex.com
Of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 
20005-3404
Dear [redacted],
This letter is written as the response to complaint #[redacted].  The following information is provided to the
Revdex.com and is intended to provide clarification for the
comments written by the customer dated 12/31/15. 
·        
First and foremost, we are answering this
complaint as the brand new owners of the Mr. Handyman of Fairfax and Eastern
Loudoun Counties franchise.  The
franchise was purchased on December 23, 2016. 
It is our intention to honor all warranties as well as ensure this
customer is satisfied.  Unfortunately
during the transition not all documents were transferred so this response will
be based on the limited information available.
·        
On approximately April 8, 2015 the customer
contacted our office to schedule service to replace his attic stairs.  At the time, the customer was told that this
job would take approximately 4-6 hours to complete and would require a second
technician for a short period of time. 
The service was scheduled for April 15, 2015. At that time it was
understood that the customer would be providing the new attic stairs.
·        
On April 15, 2015 two technicians arrived to the
house to replace the attic stairs.  Based
on the previous discussions between the office and the customer, it appears
there was a miscommunication regarding the measurements of the attic stairs.  Also, based on the customer and previous
owner comments, it appears there was a discussion between the technician and
the customer regarding plumbing work under the sink, the garage door, and an
estimate for the master bathroom. 
Unfortunately, none of these records were transferred with the sale of
the business. It is also our understanding that the customer was charged $336
for removing the existing attic stairs and placing them next to the customer’s
house.
·        
On January 6, 2016 the new owner of the company
contacted the customer to introduce themselves and try to better understand the
existing situation.  The customer stated
that he was heading into a meeting but would contact the office upon his
availability. 
·        
At this point we do not know if the work still
needs to be completed or not.  Our company
would certainly be willing to credit the customer the $336.00 toward the actual
installation of the attic stairs and send another technician to the house to
complete the installation. 
·        
Our office will continue to contact the customer
to try to reach an agreement.  We are
certainly willing to make this situation right, but unfortunately do not have
many of the previous details as they were not transferred with the sale of the
company.
This information is provided to the best of my recollection
based on limited physical records and discussions of current employees of the
company.  Should you need any additional
information please feel free to contact me directly.
Sincerely,
Martha P[redacted]
Owner

Review: We hired this company to fix six leaking windows in our home in mid-April. Upon inspecting the windows, the tech, [redacted], identified the issue as the windows needing to be re caulked. He was confident that this was what was causing the leaks and suggested re caulking all of the windows in our home, which we agreed to. The total cost of the repairs was just under $1000.

Less than two weeks later, during the first rainstorm after the repairs, all of the windows that had been leaking plus other windows that previously had not been leaking leaked during the rain. We called the company and they sent the tech back out. He called me and advised I needed to be home for the repairs so that he could run a water test and asked me to call the office to schedule another appointment, which I did for a Tuesday two weeks later -- the earliest appointment they had. The company did call me once in between this call and my next appointment to ask if they could come then; however I was not home and it was raining, therefore the repairs could not be done.

An hour before the scheduled appointment I received an email telling me the tech was sick and my appointment was cancelled. By this time I had already taken off for the afternoon to be home for the appointment. I called [redacted], the owner of the company, and rescheduled for the following Friday after lon. I again took off work. Nobody showed up to our home and I received no notice from the company that the appointment had been cancelled.

I spoke to [redacted] earlier this week and have asked for a refund since the work they performed did not address the problem and they have missed two appointments. He refused. He instead insists that they come back and do more work; however we are not interested in working with this company anymore given our experience with them.Desired Settlement: A full refund for the work performed in April that didn't fix our issue and led to additional windows leaking.

Business

Response:

The Customer had given us the job to investigate and fix the leak on 5 or 6 windows. My Tech looked at the window and offered to caulk the windows. The customer added 3 more jobs for 30 windows (against original order for 5 windows):

Review: I scheduled for Mr. Handyman to come out to my house and do some repair work. They confirmed on the phone that I made the appointment and never provided me with an email of confirmation with allegedly contained the company's cancellation policy. I had originally scheduled for a repair man to come out to my house on 7/24/14 (11:00 - 2:00), however I had to reschedule (to 7/31/14) the appointment the night before due to the builder of my home wanting to see the damage first to ensure that it was not a builder's error. On July 30, 2014, I called to again reschedule the appointment and was speaking to Mr. Y[redacted] (spelling probably not correct) concerning my dilemma. He informed me that it was not his problem and that I should take it up with the builder. I told him to then cancel the appointment. He responded that he would suggest I just let the repair guy in my house in the morning and get the work done. He claimed that an email was sent to me outlining the company's 48 hour cancellation policy. I informed him after searching all of my emails that I only received an email from the company on 7/14/14, he stated that an email was sent to me on 7/21/14 outlining the cancellation policy. I advised him that I never received that email. I was then told that he'll just send the repairman over to my house in the morning or I can pay the cancelation fee of $157.00. I advised him to cancel my appointment and I will never use this company again.Desired Settlement: I want a full refund of the amount that was charged to my credit card as well as an apology. The customer service that I received was less than professional and representative that I spoke with should learn how to properly speak to customers.

Business

Response:

Customer had called and booked a 3-hour job for service on

7/24/14. She rescheduled the job for 07/31/14 and Mr. Handyman agreed. She was

sent an email confirmation on 07/21/14, and one of the clause read as under:

“Cancellation Policy:

If

cancellation is necessary, we kindly ask our customers to notify the office 48

hours prior to the first scheduled appointment.

If cancellation takes place within 48 hours of the appointment a fee of

$158 (our first hour rate) will be billed or applied to your credit card. If the appointment is rescheduled at the time

of the notification, the cancellation fee will be waived. (one time only)”

We had rescheduled the job

one time but next time on 07/30/14, she cancelled the job just 16 hours prior.

I pleaded that my Tech has already been sent the WO and he make money if he

works. The Techs are making their ends meet by working hard. This kind of

cancellation is hard on their livelihood. I again requested to please take the

service. But she was a different/unjustified person and my Tech had to suffer.

I want to convey 2 points on

her actions/behavior. 1. She cancelled

the card and we could not charge as per the policy. 2. Now she is asking an apology letter from

me!

Let me now open up my mind on

this customer’s behavior.

1. We acted as per the policy

and she was fully advised about the policy even in writing.

2. These kind of persons are making this world

an unpleasant place to live by their actions. Can I do anything about such person’s

unjustified behavior? I wish I could.

3. This is my experience in my life and

applicable to me and others; that such people who lie, will also lie to their

children, friends and even to the spouse. Lying is, then, in the blood and it

becomes their 2nd nature.

4. It is she who should be,

at least, be calling our office and apologize. It needs moral courage to do the

right actions.

We at our Office have put

this behind us and are continuing/focusing on providing excellent customer

service and keeping them happy with excellent Tech work.

Review: Company failed to deliver service offered. They charge by the hour.

I contacted this business to replace exterior steps, sand and paint handrails. When the technician showed up on May 27, he said that the job would take 6 hours to complete. We went together to purchase the material needed for the job (fourteen12' boards, a box of screws and a gallon of paint). After 8 hours of work, I was informed that he would have to come back another day to complete the job. When I asked why, he stated that the had encountered difficulties removing the existing boards and that he would have to come back to work on the handrails, but that the steps would only take another two hours (approx 6:30pm). At about 5:30pm, he informed me that he had run out of materials (only half of the steps were done) and that I needed to purchase nine extra 8' boards. Right at that time, it started to rain heavily and he had to stop working completely. Still, we went to purchase the extra material for the next available day. Before he left for the day, I insisted that he should come the next day since I could not access the house through the front door since the incomplete part was right in the middle of the stairwell. The owner (**. [redacted]) was very uncooperative with my request and scheduled the second and final part of the job for May 31. I proceeded to pay for the 10 hours of work from May 27.

On May 30, the owner called me and asked if another technician could stop by today since he had scheduling issues. I accepted thinking that the entire job would be completed today. I asked the owner to please have the technician give me a call before he started working. It never happened. I was advised by my mother, who was in the house at that time, that the technician was already working. I asked her to get his phone number and I was able to speak to him. First, he said that he was only finishing the steps today and not working in the handrails because it had rained lightly in the morning. He showed up at noon. Then, he informed me that he was short in materials again, therefore he was not completing the job. I needed to buy three extra 8' boards. I asked when the remaining of the job was going to be completed and he said June 10.

When he asked my mother to sign the paperwork, she noticed that the finishing of the steps was less than acceptable. Uneven screws, unnecessary holes, scratches, broken boards, etc.

I have so far left two messages and called three other times to present my complaint to the owner without any success. While reviewing the job done on May 27 (it took me three days since the steps were inaccessible) I noticed that the finishing is also poor (not as bad as today's work I must say).

At this point, I am tired of waiting for the owner to fulfill his promise of 100% satisfaction. No one is responding or returning my calls. The job is still halfway done and whatever has been completed is in poor condition.

I will not wait for him to call me back and finish the job in maybe 4 attempts, whenever he has time. Due to these reasons I see myself in the need to hire a different contractor and start the project all over again. I do not want to have to deal with this business ever again.

I am requesting a full refund as follows:

$990 (10 hours of work on May 27)

$476.50 (material purchased on May27)

$171.43 (second round of material from May 27)

$1,637.93 TOTALDesired Settlement: Refund of $1,637.93

Business

Response:

Revdex.com.