It is not often that our customers are dissatisfied with our free estimatesIndirectly we found out that you expected the work to be performed and also expected a heavy discountBecause of the indirect communication it took us to long to
speak with you directly about your projectBy then, it was too late to meet your expectations, but thank you for giving us enough of your time on the phone to apologize
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
7/31/UPDATE: Today they decided to call me to offer an actual
apology instead of that generic robot thing the left on here awhile
backThe minute I found out who it was, on the phone, I became
disgruntled. Here it is, a month after the fact and finally heard from
them, even if it was an actual apology. I promised myself that I would
be receptive if they ever did call, until he tried to tell me what I
signed was just an estimate. Agreed, it does say ESTIMATE in big bold
type at the top of the page. But it also says...and I quote verbatim
off of this, " I accept this Estimate, have discussed the scope of work
to be performed and authorize the work to be completed." End of
quote. Sure sounds like a contract to me. I'll never use them now. I
strongly urge other folks not to use them also
It is not often that our customers are dissatisfied with our free estimatesIndirectly we found out that you expected the work to be performed and also expected a heavy discountBecause of the indirect communication it took us to long to
speak with you directly about your projectBy then, it was too late to meet your expectations, but thank you for giving us enough of your time on the phone to apologize
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
7/31/UPDATE: Today they decided to call me to offer an actual
apology instead of that generic robot thing the left on here awhile
backThe minute I found out who it was, on the phone, I became
disgruntled. Here it is, a month after the fact and finally heard from
them, even if it was an actual apology. I promised myself that I would
be receptive if they ever did call, until he tried to tell me what I
signed was just an estimate. Agreed, it does say ESTIMATE in big bold
type at the top of the page. But it also says...and I quote verbatim
off of this, " I accept this Estimate, have discussed the scope of work
to be performed and authorize the work to be completed." End of
quote. Sure sounds like a contract to me. I'll never use them now. I
strongly urge other folks not to use them also