Mr. Handyman of Northeast Austin & Georgetown

Once again, he said she said can go on forever, The roof was repaired again last Monday, there wasn't anyone home to sign that day, and since we are working for landlord and not the tenant, that isn't a policy The repair this time was done in a different area and she wasn't charged this time The Drywall inside if there is any damage from a previous roof leak has a six month warranty Roof leaks are not warranted longer than that, If the homeowner needs a new roof that is where a longer term warranty comes in WE did get there as soon as we could, we did fix the roof in a different location, and checked out area that was repaired before and it was fine I am not willing to go back and forth on what the tenant tells the landlord We are not charging *** *** for this trip, as I said in my first reply If she wants to get her home owners Insurance company to look at her roof for damage that may be a good idea Thank *** MR Handyman

In reference to ** *** complaint: She is right that we were contacted during a very rainy time here in Austin, We made it to her home as soon as weather and time allowed There was some confusion as her tenants wanted other items fixed at her rental property, and didn't understand,
that without her permission that could not happen The original repair that was done nearly a year ago, and the repair that we did complete on Monday June 8th were not related, They were in different locations of roof, and we did repair them, We checked previous repair, and made sure that there wasn't an issue there and there wasn't Warranty question, we do not warranty roof repair, the weather of Texas being extreme at time can cause additional damage that no one can control This original repair was done nearly a year ago, and there have been many times since that it rained and stormed Nothing happened during those storms The latest storm around Memorial day was extreme, everyone know that The additional leaks were caused from those storms We will not charge *** *** for the new repairs, even though the cost was $ We do this out of good faith, our customers are very important to us, and we would rather loose the fee, than to have an unhappy customer Once again we did get to her rental home as soon as we could, the weather during that period was bad, and *** *** has a very high roof Thanks *** *** Mr Handyman

Complaint: [redacted]
I am rejecting this response because: Even though I had communicated several times with [redacted] (and others) from Mr. Handyman prior to my scheduled service appointment at 10:00 AM on Friday, November 4th (I still have the voice messages on my phone confirming my appointment!), nobody from Mr. Handyman ever showed up and nobody called to notify me of that.  I had already waited 2 weeks to get someone out to assess the status of the ceiling fan (NOT a VENT FAN, as someone (Mr. Handyman's electrician) was told).  I NEVER in all of my discussions with Mr. Handyman representatives (usually [redacted]), did I EVER state that I expected to get the follow-up service for free.  For [redacted] to assume that seems to represent the quality of customer service that is provided.  I assume that it was an (incorrect) assumption on [redacted]'s part, but it seems rather obvious that that is why my service request received absolutely NO priority from Mr. Handyman.  The reason for the fan not working is what I expected Mr. Handyman to ascertain, and no matter what, the ceiling fan needs to be removed and replaced.  NEVER did I state that I expected Mr. Handyman to do any of this for free.  Representatives from Mr. Handyman have assumed a very defensive and paranoid position with regards to my request for service, which is why I will contract with another service provider to complete this very simple task. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:You are absolutely right that he said she said can go on forever so let us deal with facts.  My tenant was home on Monday when the maintenance man came out to do his work and told her that he did not think his ladder would reach the roof.  He said he did not want to be up there in the heat of the day and would come back tomorrow.  He left and did not return that day.  He did not show up or call the following day either.  No one called me but I guess that is not normal policy.  There was someone home to sign that day but that was the problem, wasn't it?  I want to know where I can find the notice that your work has a six month warranty.  I have read over the statement/invoice that I received when I paid you $375.00 for the repair work last year and I can't find it anywhere.  You repaired the ceiling in the master bedroom then and now it had a six month warranty?  You should have provided me with that information at that time and we wouldn't be having this ordeal right now.  You repaired the roof and the ceiling and the roof leaked again.  You repaired the roof again, so you have stated, so good business practice would follow that you repair the ceiling that was again affected by the roof leaking.  My roof is under warranty, however, I did not call my insurance company last year, I called you and you agreed to do the work without telling me that it was not warranted or that the ceiling repair would have a six month warranty.  I should not and will not call my insurance company to handle the mess that you created.  You really need to stand behind your work and repair the ceiling if you did as you said and repaired the roof again.  Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: They have totally misrepresented how they wanted to handle this issue but MORE have misrepresented the warranty discussion. AS the warranty is a 5 years + on the INSTALL and not the windows themselves. So although they ONLY provide a 6 month warranty on their SHODDY work, the 4 contractors that I have had come out to replace the windows are all at 5 plus years on their work. This is just another reflection as to how they do a job, don't do it right and then want to claim home owner fault (not caulking, etc)  and their 6 month warranty. IF they were truly a company that stood behind their work, they would not have ONLY a 6 month warranty on their work. As again, the 4 Austin Contractors I am dealing with have the SAME 5 plus year warrant on THEIR Work not the windows. As the windows have their own warranties which is much longer then the actual install warranty. I cannot EVEN use the windows that Handyman installed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!   I will be having NEW windows installed (yes only after 3 years) and I will have a report from the current contractor stating exactly WHY new windows are required. As in spike of what Connie is stating, recaulking EACH year is NOT a requirement. AS had it been done correctly in the first place  we would not have had the issues we are now dealing with. They also did not add FLASHING,  and many many other things. Several of the windows are BENT because they JAMMED them into place. And the contractors that I have received quotes from DO NOT OWN the windows they are selling us, BUT they stand behind the work they do for 5 plus years. So another misrepresentation by [redacted].  Their job has caused MUCH damage to my home and it is ALL because they did not properly INSTALL the windows. I will be providing pictures and a statement which will reflect their SHODDY work. Once I have all of my data together, I will follow back up with Revdex.com as a picture is worth a thousand words. It seems like it won't matter either way, as passing the buck to Ron [redacted] is how they want to handle it YET we purchased from Handyman, and NOT [redacted]. Our payments went to Handyman!!!!!!!!!!!!!!!!!! So it should not matter who owned it. They took over the company!!Regards,
[redacted]

We are sorry to hear Mrs. [redacted] is not satisfied with Mr. Handyman and the service appointment for assessment and repair of the fan.  Mr. Handyman had scheduled service with Mrs. [redacted] and also made accommodations for alternate dates for service.The fan was installed 06/19/2015 and Mrs....

[redacted] states that the fan was working for a couple of weeks until it stopped working.  Why were we not contacted sooner than 10/21/2015 for assessment and repairs?  Typically, if there are problems with electrical installations, the item would not work at all. We are available Thursday, 11/19/2015, to access and determine if the fan itself has failed or if something else was the cause.  Please contact Mr. Handyman to confirm you wish to have service on 11/19/2015.Our schedule has been full for the past few months with limited availability for service times to all customers.  We typically are booking 2-3 weeks out for service, which is what was done when we received the call on 10/21/2015.  Our work is guaranteed and we are still available to service the complaint as addressed on the messages Mr. Handyman has left for the customer.  This customer's workorder does include service fees for additional work done for replacing knobs and hardware in addition to the fan installation.Thank you,--Mr. Handyman Service Representative(512) 686-1980  |  [email protected]    www.mrhandyman.com/local-handyman-service/tx/ne-austin-georgetown.aspxMr. Handyman (Northeast Austin & Georgetown)2508 Williams Drive Suite 230Georgetown, Texas   78628