Mr. Handyman of Richmond

The information in the complaint is not accurate and the homeowner wants to withdraw it, but the Revdex.com policy prohibits him from doing so Therefore, we will provide accurate information here.First, regarding the wall repair, only the first step of the drywall repair had been done at the time of this complaint Drywall repairs require several cycles of applying mud, allowing dry time, then sanding After 2-times of this, the repair can then be primed and painted The complaining party (who was not at home earlier that day when the work was done) was confused at first about the patches that he saw, and he immediately fired off this complaint to the Revdex.com, before even asking us about it After filing the complaint with the Revdex.com, he THEN sent us an email about the wall Once we responded to his email (within about an hour), he understood that there was nothing wrong with the quality of his repair and it was as exactly as it should be at that stage But it was too late, as he had already written this complaint.Next, the television Our technician was very careful with the television He did not bump it or drop it There was no sign of damage when we left The television itself was an old, inexpensive television We have since discovered (as you can as well by googling such issues) that it is not at all uncommon for spontaneous interior cracks to appear on this type of television Many consumers have had this exact same problem and it is a manufacturing/design issue.While we do not believe our technician caused the damage, the client's complaint was taken seriously Our Client Concierge listened to him first The matter was immediately escalated to our Operations Manager, who called him less than minutes after his first call He had already begun writing disparaging reviews at that time As is our professional policy regardless of a client's attempts to damage our reputation, our Operations Manager assured the client that she would investigate the matter, and immediately began doing so, by speaking to the technician and gathering information on what the potential value of the television might be, which turned out to be only about $ Our office was within active communication with the client during this time and it all happened within hours of his service and subsequent complaint.While this investigation was going on, this complaint was prematurely written and it does not reflect the final resolution, nor does it reflect our professionalism and quality of work We received the Revdex.com complaint about a week later By that time, we had already compensated the client for the television and the inconvenience, even though we did not actually cause the damage We did it as a goodwill gesture.In summary, this complaint was written in hastily, while we were actively resolving the issue with this client He is completely satisfied with the resolution and wishes to withdraw this complaint

The information in the complaint is not accurate and the homeowner wants to withdraw it, but the Revdex.com policy prohibits him from doing so Therefore, we will provide accurate information hereFirst, regarding the wall repair, only the first step of the drywall repair had been done at the time of this complaint Drywall repairs require several cycles of applying mud, allowing dry time, then sanding After 2-times of this, the repair can then be primed and painted The complaining party (who was not at home earlier that day when the work was done) was confused at first about the patches that he saw, and he immediately fired off this complaint to the Revdex.com, before even asking us about it After filing the complaint with the Revdex.com, he THEN sent us an email about the wall Once we responded to his email (within about an hour), he understood that there was nothing wrong with the quality of his repair and it was as exactly as it should be at that stage But it was too late, as he had already written this complaintNext, the television Our technician was very careful with the television He did not bump it or drop it There was no sign of damage when we left The television itself was an old, inexpensive television We have since discovered (as you can as well by googling such issues) that it is not at all uncommon for spontaneous interior cracks to appear on this type of television Many consumers have had this exact same problem and it is a manufacturing/design issueWhile we do not believe our technician caused the damage, the client's complaint was taken seriously Our Client Concierge listened to him first The matter was immediately escalated to our Operations Manager, who called him less than minutes after his first call He had already begun writing disparaging reviews at that time As is our professional policy regardless of a client's attempts to damage our reputation, our Operations Manager assured the client that she would investigate the matter, and immediately began doing so, by speaking to the technician and gathering information on what the potential value of the television might be, which turned out to be only about $ Our office was within active communication with the client during this time and it all happened within hours of his service and subsequent complaintWhile this investigation was going on, this complaint was prematurely written and it does not reflect the final resolution, nor does it reflect our professionalism and quality of work We received the Revdex.com complaint about a week later By that time, we had already compensated the client for the television and the inconvenience, even though we did not actually cause the damage We did it as a goodwill gestureIn summary, this complaint was written in hastily, while we were actively resolving the issue with this client He is completely satisfied with the resolution and wishes to withdraw this complaint

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am appalled by the response by Handyman of Richmond They were very much aware of the complaint I contacted them the day following the appointment and requested a call back When I did not receive a call back I called in again When I spoke with a representative she told me that nothing would be done and I shared that I would forward my complaint to the Revdex.com and then she agreed to follow up again During this time may check was cashed and then I was told that they would not make any adjustments or provide me with a credit for the items listed in the complaint.I am requesting a refund for items that were purchased incorrectly I had an electrician come to my house and the dimmers are not the correct items for my outlets I am requesting a full refund for the timers, the time to purchase and the up-charge I do not feel it is my reasonability to return to there office but I will if needed t get the full refund. The light in the kitchen does not work properly and I do not want a representative of this dishonest organization to return to my home.I am requesting a refund for the items remaining in my house, the up charge for purchasing and the work time and cost for the light that does not work properly
Regards,
*** ***

I have been extremely pleased with the professionalism and quality of workmanship that I've experienced with MrHandyman of Richmond I've worked with the same technician on numerous jobs over the span of separate visits and it has been an exceptional experience Completely trustworthy, vast skillset of technician, super friendly and professional I would highly recommend this company

MrHandyman workers have always been very professional and knowledgeable no matter what kind of tasks they are asked to perform We have been very satisfied with their response time, attitude, professionalism, minimal expense, etcI would not hesitate to recommend this company to anyone that needs small to large jobs performed on their home or office We've had them do electrical, drywall, brick, plumbing, roof repair, gutter cleaning, door repair, etc All work was satisfactory and complete

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Thank you for forwarding Ms. M's concerns to us. Client satisfaction is very important to us and we make every effort to address all reasonable concerns brought to our attention.We are surprised to hear that Ms. M is unhappy with the quality of work performed, as she had not previously discussed...

with us any workmanship problems.  She is welcome to email our office additional details and photos and we will be happy to address those issues, as we stand behind our workmanship. If something we did is not functioning, we would typically correct the problem if it is due to our workmanship. When requesting service, she did not know the name of the technician she wanted and we did our best to guess which one she wanted, based on her description. While we didn't guess correctly, the technician sent is a highly skilled craftsman with over 30 years contracting experience, who has been with us for many years and has been subjected to background checks. He arrived on time and in a marked van and in uniform.Like all businesses, we do apply a mark-up to materials we sell. However, an **% mark-up was NOT applied, our standard is far less than that. While clients are welcome to provide their own materials, we guarantee all materials we provide. Ms. M has already been provided with a receipt, which is our invoice.  We regret that we can not supply her with our purchase orders from our suppliers, as we are the purchaser on record and need to retain all documentation.      Materials were obtained at Ms. M's request, and left for her use.  We understand that she has now decided not to use those materials. If she would like to return these materials, she can drop the materials off at our office. We would be happy to accept the return and issue her a refund check, minus a restocking fee. Our Senior Operations Manager has previously reviewed the work done and the charges. All was found to be reasonable and in order. We are sorry to hear that she is not pleased with our pricing. We have established market-competitive pricing for all clients and we regret that we cannot negotiate our rates on a case by case basis, as we want to be fair to all. -- Mr. Handyman of Richmond[redacted]-[redacted] Drive[redacted], VA  [redacted]www.mrhandyman.comPh. ([redacted]) [redacted]-[redacted] Fax ([redacted]) [redacted]-[redacted]

The information in the complaint is not accurate and the homeowner wants to withdraw it, but the Revdex.com policy prohibits him from doing so....

 Therefore, we will provide accurate information here.First, regarding the wall repair, only the first step of the drywall repair had been done at the time of this complaint.  Drywall repairs require several cycles of applying mud, allowing dry time, then sanding.  After 2-3 times of this, the repair can then be primed and painted.  The complaining party (who was not at home earlier that day when the work was done) was confused at first about the patches that he saw, and he immediately fired off this complaint to the Revdex.com, before even asking us about it.  After filing the complaint with the Revdex.com, he THEN sent us an email about the wall.  Once we responded to his email (within about an hour), he understood that there was nothing wrong with the quality of his repair and it was as exactly as it should be at that stage.  But it was too late, as he had already written this complaint.Next, the television.  Our technician was very careful with the television.  He did not bump it or drop it.  There was no sign of damage when we left.  The television itself was an old, inexpensive television.   We have since discovered (as you can as well by googling such issues) that it is not at all uncommon for spontaneous interior cracks to appear on this type of television.  Many consumers have had this exact same problem and it is a manufacturing/design issue.While we do not believe our technician caused the damage, the client's complaint was taken seriously.   Our Client Concierge listened to him first.   The matter was immediately escalated to our Operations Manager, who called him less than 30 minutes after his first call.  He had already begun writing disparaging reviews at that time.  As is our normal professional policy regardless of a client's attempts to damage our reputation, our Operations Manager assured the client that she would investigate the matter, and immediately began doing so, by speaking to the technician and gathering information on what the potential value of the television might be, which turned out to be only about $130.  Our office was within active communication with the client during this time and it all happened within hours of his service and subsequent complaint.While this investigation was going on, this complaint was prematurely written and it does not reflect the final resolution, nor does it reflect our professionalism and quality of work.  We received the Revdex.com complaint about a week later.   By that time, we had already compensated the client for the television and the inconvenience, even though we did not actually cause the damage.  We did it as a goodwill gesture.In summary, this complaint was written in hastily, while we were actively resolving the issue with this client.  He is completely satisfied with the resolution and wishes to withdraw this complaint.

Dear [redacted]:
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Mr. Handyman of Richmond has done over  34,000 jobs in the Richmond area since 2001.  The reason that we have an A+ rating with the Revdex.com (with no complaints foryears),  and we have been repeatedly voted Richmond’s best handyman service is because Mr. Handyman is run in an honest and ethical manner.  We were sorry to hear that this homeowner is unhappy.
 
The homeowner is complaining that services were not completed.  However, that is not because we abandoned the job, but because the homeowner asked us not to continue.  She was in the process of selling her home and interested in having the work done as cheaply as possible.  However, we do NOT cut corners and do shoddy work.  We do the job correctly to our high quality standards, as if we were working at our own mother’s house.
 
The initial estimate was for about 28-32 man hours.  We began the job and put  in 14.25 hours.  So if another company sent two workers and they finished in one day, that’s another 16 man hours and right on target with the estimate we gave.  The homeowner only paid for the work actually done, not for what the completed job would have cost.  Our technicians are highly skilled professionals who have had background checks done on them.  We are also properly licensed, bonded and insured.  It is possible that the homeowner found a cheap guy, but we are competitively priced and do not match the prices of individuals who may or may not hold themselves to the same high standards we do.
 
The homeowner WAS given a receipt.  It is part of our standard invoice.  Clients have the option to provide materials themselves, or purchase them from us.  This homeowner chose to purchase the materials from us, utilizing the technician’s expertise to get the right materials.  If the homeowner is looking for a copy of our financial records, or our account statements from our suppliers, we regret that we cannot provide that level of detail.
 
Even though our contract with the homeowner states that they can cancel at any time and be responsible for paying only for the work and materials to date, as a customer service gesture, our technician spent an hour and a half picking up and returning unused materials so that the homeowner could receive a credit of almost $1000.  The homeowner was not billed for this time, nor did we charge a customary restocking fee. 
 
We wish the homeowner the best of luck with her upcoming move!
 
 
Thanks,
[redacted]

The information in the complaint is not accurate and the homeowner...

wants to withdraw it, but the Revdex.com policy prohibits him from doing so.  Therefore, we will provide accurate information here.
First, regarding the wall repair, only the first step of the drywall repair had been done at the time of this complaint.  Drywall repairs require several cycles of applying mud, allowing dry time, then sanding.  After 2-3 times of this, the repair can then be primed and painted.  
The complaining party (who was not at home earlier that day when the work was done) was confused at first about the patches that he saw, and he immediately fired off this complaint to the Revdex.com, before even asking us about it.  After filing the complaint with the Revdex.com, he THEN sent us an email about the wall.  Once we responded to his email (within about an hour), he understood that there was nothing wrong with the quality of his repair and it was as exactly as it should be at that stage.  But it was too late, as he had already written this complaint.
Next, the television.  Our technician was very careful with the television.  He did not bump it or drop it.  There was no sign of damage when we left.  The television itself was an old, inexpensive television.   We have since discovered (as you can as well by googling such issues) that it is not at all uncommon for spontaneous interior cracks to appear on this type of television.  Many consumers have had this exact same problem and it is a manufacturing/design issue.
While we do not believe our technician caused the damage, the client's complaint was taken seriously.   Our Client Concierge listened to him first.   The matter was immediately escalated to our Operations Manager, who called him less than 30 minutes after his first call.  He had already begun writing disparaging reviews at that time.  As is our normal professional policy regardless of a client's attempts to damage our reputation, our Operations Manager assured the client that she would investigate the matter, and immediately began doing so, by speaking to the technician and gathering information on what the potential value of the television might be, which turned out to be only about $130.  Our office was within active communication with the client during this time and it all happened within hours of his service and subsequent complaint.
While this investigation was going on, this complaint was prematurely written and it does not reflect the final resolution, nor does it reflect our professionalism and quality of work.  We received the Revdex.com complaint about a week later.   By that time, we had already compensated the client for the television and the inconvenience, even though we did not actually cause the damage.  We did it as a goodwill gesture.
In summary, this complaint was written in hastily, while we were actively resolving the issue with this client.  He is completely satisfied with the resolution and wishes to withdraw this complaint.

The customer reached out to Revdex.com and stated that the business had addressed the issues with him directly and he did consider the issue resolved.

Review: I asked Mr. Handyman to remove a TV wall mount, the 40" LCD TV from our master bedroom and install it in our game room. I asked them to "leave no trace of the old TV or wall mount" on our master bedroom wall.

They installed the wall mount, a wall shelf and the TV in the game room. I turned on the TV and found a large crack right down the middle. I called Mr. Handyman. and told them of the TV. They did not offer to reimburse me for the TV or at least refund me the $200 they charged me for the work. They wanted the original receipt for the TV which I purchased 4 years ago. Additionally, the wall they removed the TV from looked terrible. Bad cover up job, not painted .Desired Settlement: I want Mr. Handyman of Richmond to refund me the price of the TV and install it all at no cost to me.

Consumer

Response:

The customer reached out to Revdex.com and stated that the business had addressed the issues with him directly and he did consider the issue resolved.

Business

Response:

The information in the complaint is not accurate and the homeowner wants to withdraw it, but the Revdex.com policy prohibits him from doing so. Therefore, we will provide accurate information here.First, regarding the wall repair, only the first step of the drywall repair had been done at the time of this complaint. Drywall repairs require several cycles of applying mud, allowing dry time, then sanding. After 2-3 times of this, the repair can then be primed and painted. The complaining party (who was not at home earlier that day when the work was done) was confused at first about the patches that he saw, and he immediately fired off this complaint to the Revdex.com, before even asking us about it. After filing the complaint with the Revdex.com, he THEN sent us an email about the wall. Once we responded to his email (within about an hour), he understood that there was nothing wrong with the quality of his repair and it was as exactly as it should be at that stage. But it was too late, as he had already written this complaint.Next, the television. Our technician was very careful with the television. He did not bump it or drop it. There was no sign of damage when we left. The television itself was an old, inexpensive television. We have since discovered (as you can as well by googling such issues) that it is not at all uncommon for spontaneous interior cracks to appear on this type of television. Many consumers have had this exact same problem and it is a manufacturing/design issue.While we do not believe our technician caused the damage, the client's complaint was taken seriously. Our Client Concierge listened to him first. The matter was immediately escalated to our Operations Manager, who called him less than 30 minutes after his first call. He had already begun writing disparaging reviews at that time. As is our normal professional policy regardless of a client's attempts to damage our reputation, our Operations Manager assured the client that she would investigate the matter, and immediately began doing so, by speaking to the technician and gathering information on what the potential value of the television might be, which turned out to be only about $130. Our office was within active communication with the client during this time and it all happened within hours of his service and subsequent complaint.While this investigation was going on, this complaint was prematurely written and it does not reflect the final resolution, nor does it reflect our professionalism and quality of work. We received the Revdex.com complaint about a week later. By that time, we had already compensated the client for the television and the inconvenience, even though we did not actually cause the damage. We did it as a goodwill gesture.In summary, this complaint was written in hastily, while we were actively resolving the issue with this client. He is completely satisfied with the resolution and wishes to withdraw this complaint.

Mr. Handyman workers have always been very professional and knowledgeable no matter what kind of tasks they are asked to perform. We have been very satisfied with their response time, attitude, professionalism, minimal expense, etc.
I would not hesitate to recommend this company to anyone that needs small to large jobs performed on their home or office. We've had them do electrical, drywall, brick, plumbing, roof repair, gutter cleaning, door repair, etc. All work was satisfactory and complete.

Review: services not completed but billed without itemized bill.Desired Settlement: want itemized receipt. Paid more for supplies than what they are worth. Job not complete. Next company completed work for 1/2 the cost in 1 day . technician at my house for two days and job not complete

Business

Response:

Dear [redacted]:

Mr. Handyman of Richmond has done over 34,000 jobs in the Richmond area since 2001. The reason that we have an A+ rating with the Revdex.com (with no complaints foryears), and we have been repeatedly voted Richmond’s best handyman service is because Mr. Handyman is run in an honest and ethical manner. We were sorry to hear that this homeowner is unhappy.

The homeowner is complaining that services were not completed. However, that is not because we abandoned the job, but because the homeowner asked us not to continue. She was in the process of selling her home and interested in having the work done as cheaply as possible. However, we do NOT cut corners and do shoddy work. We do the job correctly to our high quality standards, as if we were working at our own mother’s house.

The initial estimate was for about 28-32 man hours. We began the job and put in 14.25 hours. So if another company sent two workers and they finished in one day, that’s another 16 man hours and right on target with the estimate we gave. The homeowner only paid for the work actually done, not for what the completed job would have cost. Our technicians are highly skilled professionals who have had background checks done on them. We are also properly licensed, bonded and insured. It is possible that the homeowner found a cheap guy, but we are competitively priced and do not match the prices of individuals who may or may not hold themselves to the same high standards we do.

The homeowner WAS given a receipt. It is part of our standard invoice. Clients have the option to provide materials themselves, or purchase them from us. This homeowner chose to purchase the materials from us, utilizing the technician’s expertise to get the right materials. If the homeowner is looking for a copy of our financial records, or our account statements from our suppliers, we regret that we cannot provide that level of detail.

Even though our contract with the homeowner states that they can cancel at any time and be responsible for paying only for the work and materials to date, as a customer service gesture, our technician spent an hour and a half picking up and returning unused materials so that the homeowner could receive a credit of almost $1000. The homeowner was not billed for this time, nor did we charge a customary restocking fee.

We wish the homeowner the best of luck with her upcoming move!

Thanks,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have been extremely pleased with the professionalism and quality of workmanship that I've experienced with Mr. Handyman of Richmond. I've worked with the same technician on numerous jobs over the span of 3 separate visits and it has been an exceptional experience. Completely trustworthy, vast skillset of technician, super friendly and professional. I would highly recommend this company.