Mr. Heat

Complaint: ***
I am rejecting this response because: First of of all I feel disrespected by their responseEven going as far as to say I probably didnt purchase it from thereThe person who responded wasnt on the phone when I spoke to the owner, so for him to say that the owner didnt curse me out is a jokeI also didnt say the alarm system was a defectThe problem was how they wired it. Furthermore to say I could of purchased it from anywhere else is bad business But you want me to pay to get it taken out is also a jokeSomething needs to be done.
Regards,
*** ***

I am in receipt of your letter dated January 24, 2018, sent to my Client, Mobile Sound & Alarm Co., Inc. (“Mobile Sound” or “Client”), assigned ID number [redacted]  [redacted]’s complaint alleges the following: 1.            More...

than two years ago, [redacted] purchased an alarm from Mobile Sound. Mobile Sound installed the alarm on the date of the purchase.2.            For more than two years, [redacted] has been satisfied with the alarm installation and performance.3.            On December 31, 2017, [redacted] had a problem with his car starting.  The complaint is unclear, but [redacted] alleges he was able to take his car to a mechanic who diagnosed the problem as an alarm problem, not a mechanical problem.4.            [redacted] alleges he then towed the car to a second mechanic, who stated the same.5.            [redacted] alleges that the mechanic(s) are able to fix the alarm problem for $475.00, but has not stated that the mechanics performed such service to [redacted]’s car.6.            [redacted] contacted Mobile Sound more than three weeks later, on January 23, 2018, to request Mobile Sound pay for his mechanic’s fees.7.            [redacted] alleges my Client “cursed him out” when [redacted] requested Mobile Sound to pay for [redacted]’s alleged damages.8.            [redacted] requests Mobile Sound to pay to him $475.00 for his mechanical problem. My Client disputes the allegations presented by [redacted].  [redacted] may or may not have purchased his alarm system from Mobile Sound more than two years ago.  My Client does not keep records of each individual customer’s date of purchase.  [redacted] has not provided any documentary evidence that the alarm system in question was purchased from Mobile Sound.  There are multiple car stereo businesses in the area which carry the alarm system in question.  It is possible that the alarm was purchased at Mobile Sound, or purchased elsewhere.  It is also possible that [redacted] came to Mobile Sound for installation services with an alarm purchased from another location. Assuming an alarm was purchased at Mobile Sound, at the time of purchase, Mobile Sound would have installed the item and ensured it was in good working order.  The same would also be true for an aftermarket alarm system purchased elsewhere but installed for a fee at Mobile Sound.  It appears that [redacted] was satisfied with the installation services provided by Mobile Sound, if such services were provided.  [redacted] did not make a complaint to Mobile Sound relating to the installation services of the alarm for a period of at least two years.  For at least two years, it can be assumed that [redacted] was satisfied with the service provided by Mobile Sound based on his lack of action to indicate the contrary. It should be noted that Mobile Sound is not the manufacturer of the alarm system in question.  Mobile Sound is a retailer who provides installation services.  Mobile Sound cannot guarantee the product outside of the warranty provided by the manufacturer.  A preliminary analysis of [redacted]’s alleged complaint is that the alarm product itself might be defective, not the installation services provided by Mobile Sound, which [redacted] did not have any problems with for over two years.  [redacted] should therefore direct his complaints about the effectiveness of the alarm system to the manufacturer. Mobile Sound has been in business for over twenty five years in the same location.  From time to time, customers who have evidence that a product or installation service was purchased at Mobile Sound return to Mobile Sound to correct an issue with the installation.  Mobile Sound provides these services free of charge to its customers.  [redacted] came to Mobile Sound on January 23, 2018 without any evidence that the alarm or the installation services were provided by Mobile Sound, and demanded payment for damages to a vehicle that was allegedly serviced over two years ago.  [redacted]’s demands are unreasonable.  My Client did not raise his voice at [redacted], nor did my Client “curse [him] out.”  My Client notified [redacted] that Mobile Sound could provide an alarm system removal service to [redacted], and that such service would cost $50.00.  This is a typical service performed for Mobile Sound’s customers when there is a manufacturing defect with an alarm system in a customer’s car (to be clear—the customers in question are typically customers who did not purchase an alarm or have an alarm installed in the vehicle in question at Mobile Sound, but are new customers whose interaction with Mobile Sound involves the alarm removal services described above).  [redacted] refused to pay for the service, threatened to sue my Client, and proceeded with this complaint to the Revdex.com. My Client is happy to resolve this matter in the interest of all of the parties. My Client is happy to remove the alarm from [redacted]’s vehicle for the stated price of $50.00. My client is not interested in paying [redacted]’s mechanics fees, as [redacted] has not substantiated any of the allegations presented in his complaint. If [redacted] would like to contact me to discuss any of the above, he is welcome to do so at the email or telephone number listed below. Best, Matan S[redacted]  [redacted] [redacted] 
 
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