Mr. Magic Car Wash

DAMAGE WAS SHOWN TO OUR ASSOCIATE DAVE M [redacted] HE CONTACTED THE MANAGER RIGHT AFTER IT HAPPENEDHE STATED THAT THE DAMAGE TO THE VEHICLE WAS BLUE IN COLOR AND A DIFFERENT SHADE OF BLUE THAT HER CAR WASHE ALSO STATED THAT THERE WAS OTHER DAMAGE TO HER BUMPER AND VEHICLE AS WELLSHE WAS CONTACTED THE NEXT DAY BY THE MANAGERUPON SPEAKING TO THE MANAGER, IT WAS STATED BY THE CUSTOMER THAT DAMAGE OCCURRED DURING THE WASH PROCESS BY OUR CLOTHSHE WAS TOLD THAT WE USE SOFT CLOTH ALMOST LIKE A FLEECE MATERIAL AND THAT IT WOULD NOT DO DAMAGE TO YOUR VEHICLESHE WAS STILL UNHAPPY BY THIS AND I OFFERED TO WALK HER THROUGH THE WASH PROCESSWE ENDED OUR CONVERSATION WITH EITHER HER OR HER HUSBAND BRINGING THE CAR TO ME AND TO TAKE A WALK THROUGH THE WASH PROCESSNOTHING WAS EVER SET UP AND THERE WAS NO OTHER CONTACT ABOUT THIS INCIDENTIMAGES ATTACHED TO THIS EMAIL ARE IMAGES OF A FULL SIZE SUV JUST TO SHOW AN IDEA OF THE LOADING PROCESS AND THAT THERE IS NOTHING AROUND THAT COMES IN CONTACT WITH THE BODY OF YOUR VEHICLETHERE IS ALSO AN IMAGE OF A DOLLY THAT PUSHES YOUR VEHICLE THROUGH THE WASH PROCESSIT IS APRROXIMATELY INCHES IN HEIGHT AND ONLY TOUCHES THE RUBBER PART OF YOUR TIREALSO INCLUDED IN PICTURES AS REQUESTED, IS OF A SIGN THAT STATES WE ARE NOT RESPONSIBLE FOR PREVIOUS DAMAGE

DAMAGE WAS SHOWN TO OUR ASSOCIATE DAVE M[redacted]. HE CONTACTED THE MANAGER RIGHT AFTER IT HAPPENED. HE STATED THAT THE DAMAGE TO THE VEHICLE WAS BLUE IN COLOR AND A DIFFERENT SHADE OF BLUE THAT HER CAR WAS. HE ALSO STATED THAT THERE WAS OTHER DAMAGE TO HER BUMPER AND VEHICLE AS WELL. SHE WAS...

CONTACTED THE NEXT DAY BY THE MANAGER. UPON SPEAKING TO THE MANAGER, IT WAS STATED BY THE CUSTOMER THAT DAMAGE OCCURRED DURING THE WASH PROCESS BY OUR CLOTH. SHE WAS TOLD THAT WE USE SOFT CLOTH ALMOST LIKE A FLEECE MATERIAL AND THAT IT WOULD NOT DO DAMAGE TO YOUR VEHICLE. SHE WAS STILL UNHAPPY BY THIS AND I OFFERED TO WALK HER THROUGH THE WASH PROCESS. WE ENDED OUR CONVERSATION WITH EITHER HER OR HER HUSBAND BRINGING THE CAR TO ME AND TO TAKE A WALK THROUGH THE WASH PROCESS. NOTHING WAS EVER SET UP AND THERE WAS NO OTHER CONTACT ABOUT THIS INCIDENT. IMAGES ATTACHED TO THIS EMAIL ARE IMAGES OF A FULL SIZE SUV JUST TO SHOW AN IDEA OF THE LOADING PROCESS AND THAT THERE IS NOTHING AROUND THAT COMES IN CONTACT WITH THE BODY OF YOUR VEHICLE. THERE IS ALSO AN IMAGE OF A DOLLY THAT PUSHES YOUR VEHICLE THROUGH THE WASH PROCESS. IT IS APRROXIMATELY 2 INCHES IN HEIGHT AND ONLY TOUCHES THE RUBBER PART OF YOUR TIRE. ALSO INCLUDED IN PICTURES AS REQUESTED, IS OF A SIGN THAT STATES WE ARE NOT RESPONSIBLE FOR PREVIOUS DAMAGE.

Review: Mr. Magic Carwash damaged my car. Upon entering.. I heard loud unusual noises as my car was put onto the tracks. As soon as I exited, my car had a fresh scrape of paint going across the front and several white marks on the drivers side and some white marks on the passengers side as well. I instantly asked for a manager. I was told none was present. I showed the person working, whom had admitted that their Carwash was having troubles that day with the tracks ... He gave me the managers number to call in the morning. Upon speaking to him-- he denied that the car wash caused any damage to the car. I called the owner and received the same response. In fact when I asked him about his equipment being faulty that day- he denied this as well. My car remains with numerous marks and a gash in the front from where the paint was scraped off.Desired Settlement: Repair the damage to the front of the car where the paint was scraped off. Also, repair the sides of the car where there is visible damage due to the Carwash.

Business

Response:

DAMAGE WAS SHOWN TO OUR ASSOCIATE DAVE M[redacted]. HE CONTACTED THE MANAGER RIGHT AFTER IT HAPPENED. HE STATED THAT THE DAMAGE TO THE VEHICLE WAS BLUE IN COLOR AND A DIFFERENT SHADE OF BLUE THAT HER CAR WAS. HE ALSO STATED THAT THERE WAS OTHER DAMAGE TO HER BUMPER AND VEHICLE AS WELL. SHE WAS CONTACTED THE NEXT DAY BY THE MANAGER. UPON SPEAKING TO THE MANAGER, IT WAS STATED BY THE CUSTOMER THAT DAMAGE OCCURRED DURING THE WASH PROCESS BY OUR CLOTH. SHE WAS TOLD THAT WE USE SOFT CLOTH ALMOST LIKE A FLEECE MATERIAL AND THAT IT WOULD NOT DO DAMAGE TO YOUR VEHICLE. SHE WAS STILL UNHAPPY BY THIS AND I OFFERED TO WALK HER THROUGH THE WASH PROCESS. WE ENDED OUR CONVERSATION WITH EITHER HER OR HER HUSBAND BRINGING THE CAR TO ME AND TO TAKE A WALK THROUGH THE WASH PROCESS. NOTHING WAS EVER SET UP AND THERE WAS NO OTHER CONTACT ABOUT THIS INCIDENT. IMAGES ATTACHED TO THIS EMAIL ARE IMAGES OF A FULL SIZE SUV JUST TO SHOW AN IDEA OF THE LOADING PROCESS AND THAT THERE IS NOTHING AROUND THAT COMES IN CONTACT WITH THE BODY OF YOUR VEHICLE. THERE IS ALSO AN IMAGE OF A DOLLY THAT PUSHES YOUR VEHICLE THROUGH THE WASH PROCESS. IT IS APRROXIMATELY 2 INCHES IN HEIGHT AND ONLY TOUCHES THE RUBBER PART OF YOUR TIRE. ALSO INCLUDED IN PICTURES AS REQUESTED, IS OF A SIGN THAT STATES WE ARE NOT RESPONSIBLE FOR PREVIOUS DAMAGE.