Mr. Motorhome

attached is the completed registration for Mr *** which was completed on August 24th. again, we did everything we could to complete this registration but were held up by Bank of the West not completing their payoff in a timely manner. this customer has made it sound as if we were intentionally not doing our due diligence which is far from the truth

UPDATE- Aug So another week out since *** and now *** were going to "handle this"Total number of days since purchase of the coach is now at DAYS! That's One Hundred Thirty Four DAYS! Still have no registration, tags or title! Rule of thumb is DMV requires documentation to be submitted by dealer within daysSpoke with DMV again today and they confirmed nothing has been submitted on my behalf from Mr***A few years ago I purchased a short sale home and had title in daysMy past employment include two large RV dealershipsMy position, Accounts Payables/Receivables, a***g with General Ledger entryMy point here is I know first hand that all business transaction require the documentation show exactly where the money came from and went toI know first hand what's involved in new factory sales, resales and consignmentsHowever what I did not know, or remember, as the buyer of a consignment vehicle I am entitled to see a photo copy of the sellers titleSo yeah, my bad on this oneAlready submitted docs for DMV to investigateIn addition it's time to hand this matter over to my attorneyI have no further patience at this pointWe love our coach but is it really ours? No, seriouslyTemp registration is only valid for days

Mr *** purchased a motorhome from Mr Motorhome on April 6, On April 13th, Mr Motorhome posted with DMV the sale.(Mr *** says nothing was done which was not true) This particular vehicle was a consignment and the previous owner had a loan due through *** ** *** ***Mr
*** called several times concerned about his Title and registration and was told his unit was a consignment and the payoff was sent to *** ** *** *** and we were waiting for *** ** *** *** to send out the title*** ** *** *** is notoriously slow in processing payoffsWe have been calling *** ** *** *** repeatedly asking that our payoff be posted and the lien releasedWe were told they somehow didn't post the lien release in the right place and they will get back to usFinally after numerous calls by our DMV clerk *** ** *** *** admitted that they made an error in in the lien release paper work that they sent to DMVDMV took a month to notify *** ** *** *** that a mistake was made which caused a significant delayWe have now received (yesterday) all the paperwork from *** ** *** *** to complete the registration process for Mr ***'s motorhomeI have called Mr *** and told him his final paperwork is in hand and will be completed todayWe at all times strive to complete all paperwork in a timely manner, but sometimes things happen that are out of our control

I have personally called Ms*** and apologized for any inconvenience that she has experienced. I have verified that her warranty is in full effect and have sent her a check for her overpayment for DMV fees. I have strived to provide superior customer service in the years I've been in business and sometimes people make mistakes, but I'm always here to make things right

I am rejecting this response because:      I was never made aware that we purchased a consignment vehicle until my follow up call with [redacted] (Mrs. Motorhome) on August 9, 2016.  PRIOR to the call on this date I had made no less than three calls over the past 3 weeks. Was told I need to speak with thier "DMV GAL"  who comes in on Wednesdays.  Called back on a Wenesday.   I was then given the runaround as to exactly what day she "normally comes in".  Told to call back on a Friday, I did and told "oh she is not here till later in the day, but they would leave her a message.  Called back a week later at 2:30 Friday afternoon, and was now told "oh she does not come in on Fridays, she only comes in on Wenesdays.  Called back a week later on a Wendnesday and was told she probably won't be in today? This is the run around in my opinion.  Now, with my frustration I finally reached out and made contact with the owner Fern.And just FYI-     In addition a response to MY [redacted] REVIEW of my original post/complaint dated August 9th, I just received a [redacted] update message from [redacted] @ Mr. Motorhome.  He wrote I was "told repeatedly" it was a consignment vehicle.  This is not true.  Would it have effected the purchase?  No it would not have.  But I would have surely asked a couple more questions. This whole mess could have simply been avoided had there been complete and total transparency and some proactive actions on the business's side. Perhaps a phone call or three that were not provoked after the matter. It's really this simple and professional. I just want my title, reg and tags.

I am rejecting this response because:It's just more of the same. Lies and buying time. I have it in writing and a voice mail from Mrs. [redacted] that it was DMV that had the docs "caught in the system" and not the Bank as they stated earlier. Which is it? We received a pic of the reg and tags on the Aug 24th and expected to be in hand by now. We returned Mr [redacted] voicemail today. All I asked for was the info on the fed ex package, date shipped and tracking #. [redacted] was unable to provide me with this simple request that would prove it was sent and when it was sent. He said he just assumed his "DMV gal" had sent it fed ex, but it must have gone USPS? If you were sending these important Docs by mail would it not just make good business sense to send it "Certified".Especially with this time and business sensitive issue?One lame excuse with a lie attached, right after another. I am demanding that the docs be received by me within 48 hours. It's to be sent via FED EX 2 day. Also request that an email be sent with the Fed Ex tracking number.  We will no [redacted]ger deal with phone calls from this business. Email is the only method of contact due to the fact that emails are somewhat transparent and solid proof of what was said by both parties. A real necessity should we take the next step and escalate this to a legal matter. And just a side note Mr. [redacted] should really work on his customer service phone manners. This too is another reason for no further contact by phone. And FYI, the attachment here has nothing to do with this case.  Just another mix up, I'm sure!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Hello, Well it only took 15 minutes after filing my complaint to finally get a call from Mr. Motorhome. I had been trying for a week...

before.  Lon the owner called me and said my warranty was not activated. I verified with the warranty company this morning that indeed my warranty is now active. To band it took all this to get help. Thank you Revdex.com[redacted]

Consumer states that the actual documents have been received and they will now be waiting for the pink slip. Consumer considers the matter resolved for now.

Review: We were told we would be charged $995.00 for a PDI (pre-delivery inspection). We were told this inspection would cover everything in the coach and if anything was found not to work it would be repaired or replaced. We were told they would check every electrical outlet. We were told it was also a safety inspection and that everything would be safe when we left the lot.We were not given the option of declining this inspection. (I am sure they did a cursory inspection when they priced this motor home and if anything big had been found to not be working they would have added the repair or replacement to the selling price. Another used RV business we were at told us the PDI was optional)They did not do everything they said they would do and they are not returning my calls. I have called twice in the last 2 weeks. The first time they said they would have someone call me right back but never did. The second time I was told they would call me back today between 12 and 5. I stayed home all day today but they never called.Desired Settlement: They did clean the RV and some of the problems we pointed out on our first visit were fixed, but I believe $995 is a little too much for a nice detail and some drawer repairs.I feel we deserve a partial refund.

Business

Response:

We have reviewed our valued client’s issues and resolved them to her satisfaction. Mr. Motorhome does indeed charge a disclosed PDI (Pre-Delivery-Inspection) fee which covers: mechanical; motor; oil change; tire and brake; and complete inspection and repair of any items that need attention on the RV itself which warranties that mechanically all is in working order.  Mr. Motorhome takes pride in providing superior service and attention to detail and we make customer satisfaction our number one priority.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

[redacted] and [redacted] were amazing. [redacted] and [redacted] were awesome. They took their time to explain everything about motorhomes. They were patient with me as a rookie. I cannot say enough about explaining the Pros/Cons of each class and style.
I went back over the course of several months and compared them to many other dealers in the area. They were able to meet my needs. Stay in my range and get me the best Motorhome for my money. The extra mile was taken when it came time to deliver the coach.
The cleanliness and help did not end once the coach was purchased. They were open and honest with me about the business and helped me understand how they do business. I was thrilled. The GM, Owner(s) were amazing at getting me a deal better than I thought I could and more coach for my money.
Everyone was patient. [redacted] in Service and [redacted] were awesome. They addressed my concerns and went above beyond for my PDI and delivery. Several occasions they stayed late to explain things to me and demonstrate their dedication to my satisfaction.
I am more than happy to tell everyone about this business. I traveled over 50 miles to this dealership because of their fantastic customer service.

Review: Complaint against [redacted] (aka Mr. Motorhome) for deceptive and misleading business practices. Mr. [redacted] operates two businesses as Mr. Motorhome at 7900 E. Stockman Blvd. Sacramento, CA XXXXX Ph. XXX-XXX-XXXX and 963 West Main St. (Nov to April) Quartzsite, AZ 85346 Ph. 916-425-8213I took delivery of motor home (2001 Monaco Diplomat D-36) from [redacted] in Quartzsite, AZ (85346) on or about 5th of March 2013. At the time of purchase Mr. [redacted] stated to me that he had the motor home checked out and everything was working, if it wasn't he would take care of it. He also said that he would purchase a 90 day extended warranty. About 2 months after purchase I got a letter from warranty company stating that the extended warranty was never in effect because that type of warranty was not offered. I believe Mr. [redacted] knew this when he ordered the extended warranty policy. The purchase price of motor home was $55,000 ($35,000 trade in of my 2007 Fleetwood Tioga SL and $20,000 cash) which was in excellent condition with approx. 20,000 miles on the odometer. During visible walk around inspection I told [redacted] (Mr. Motorhome's head salesman) that the tires were old and weather checking (cracking). [redacted] said they would be replaced. When I set down with Mr. [redacted] he had no intention of replacing the tires until I brought it up, and then at $1000.00 more than we had agreed on. The cost of the tires was $2600.00 (cheapest you can buy). Theirs that reputable dealer thing again, as old and cracked as those tires were, it borders on being criminal having it for sale. I admit this should have raised a red flag. Everything above and below this line that is highlighted in red are things that a reputable, reliable and honest RV Dealer would have had fixed before putting on lot for sale. The washer dryer combo would not work, Mr. [redacted]'s tech told me that they would fix it. After about two weeks of dealing with this, Mr. Motorhome told me that he didn't have anyone in Quartzsite who could fix this and he would give me two hundred dollar to have it fixed. I knew this would not be nearly enough to fix with labor about $100.00 an hr. He gave me $500 in cash and I signed a release for washer/dryer combo. Gets back to the above paragraph about being honest and reliable. I pointed out that the screen door latch was broken, like everything else I was told it would be ordered, never happened. I found one when I was at Monaco Service Center in Oregon.

Below are things I noticed not being right the day after I took delivery. The first morning after taking the motor home, the engine batteries were dead, [redacted] sent [redacted] of Quartzsite out to charge the batteries. The house batteries were critically low on water, I added over 2 Vi gallons of distilled water to 6 house battery, I brought this to their attention. I had the six batteries replaced with 4 good batteries in September for $615.80. There was an odd color to the coolant in the radiator reservoir. I brought this to the attention of [redacted] (tech) and [redacted] (head salesman) they said it was a little rusty or someone added a coolant additive. When I got home I had antifreeze analyzed, the conclusion was that the transmission fluid cooler was leaking into the radiator. After talking to [redacted] Transmission tech who said this had to be fixed before the flow reversed and allow antifreeze to enter the transmission, this would ruin the transmission fairly quickly. It was determined that the radiator could not be repaired, a new one was built by Monaco. The cost was $7147.30. Installation was completed by [redacted] in Yakima, WA on 8/13/2013. Also the radiator cap on the reservoir would not stay on. I believe the reservoir will have to be replaced. There was a short in the electrical system. When you push in on the trip meter, the dash would go dead (including tachometer and speedometer) the ABS light would stay on plus some console lights. I brought this to Mr. Motor home attention and their solution was to disconnect the trip meter and install an auto resetting circuit breaker fuse. Cost to fix electrical problem was $509.95 at Monaco Service Center in Coburg, OR. On 10/9/2013, when we took delivery we were planning on going to Yuma in two days. I had the fresh water tank (100 gal.) filled with filtered water ($5.00). The next morning all 100 gallons had leaked on ground. It took five days to get new water shutoff values installed. When we finally got to go to Yuma, we were two weeks late and when we got back to Quartzite, was going to head to Washington State the next day. The step would not retract and RV Lifestyles got it to working for $50.00. Delayed another day. I had to have the step gear box replaced Sept. 13th for $500.00. While in Yuma, the headboard came loose and the bed was pushed forward by the gas rods that hold the bed up until it hit the wall. I was able to fix this myself for cost of materials. In closing I have to say our summer was ruined. I had 8 outings planned with motor home. We attended two events, in June and at the end of August. The rest of the time motor home was not drivable.

Summary of expenses

Replace radiator $7,147.304

house batteries $615.80

\Repair electrical system $509.95

Repair retractable step gear box $500.00

Replace rear stove burner lighter $50.00

Total $8,823.05

[redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

see Attached document

Business

Response:

Initial Business Response

In response to the complaint filed by [redacted] who purchased a Monaco Diplamat against Mr. Motorhome

Mr. and Mrs. [redacted] signed the purchase agreement with Mr. Motorhome on February 12, 2013 for a 2001 Monaco Diplomat (Monaco) luxury model diesel coach for $55,000.00. The Monaco purchased was a consignment that the consignor had used and said was a reliable coach and in very good shape. The [redacted]'s traded in his 2007 Fleetwood Tioga as a down payment with $35,000.00 as an agreed trade-in value. New tires were included on the purchase agreement at Mr Motorhome's expense. On February 14, 2013, the Monaco was serviced and safety checked by Best Auto (Invoice XXXXX) as part of the standard Mr. Motorhome service and safety check with every coach delivery. The service included the safety check and service of belts, hoses, fluids (oil - engine and generator, automatic transmission fluid, radiator coolant), filters (coolant, fuel, and oil, engine and generator), drive train check, engine air conditioner system check, brake check, generator service, and repair of an ignition component. On February 15, 2013, 6 New Toyo M122 tires were installed by American Custom Tire, Inc. on the Monaco. These particular tires are commercial grade truck tires that are durable, all-position radial tires with all steel, four belt construction for even wear, traction, steering and extended tire and casing life and includes a 60 month workmanship and material manufacturer warranty. Once completed, the Monaco was then prepared for delivery on February 16, 2013 to February 19, 2013. This included the pre-delivery inspection by LMA Repair (all systems were checked), exterior detailing by Professional RV Detailing, Interior detailing by Mr. Motorhome staff, sixteen gallons of propane, and one hundred dollars of fuel. Prior to delivery, Mr. Motorhome spent $4,695.04 getting the Monaco ready for delivery.

On February 20, 2013, The [redacted] were given a full walk-through in which an RV tech went over the Monaco with the [redacted] (this is basically a tutorial on coach operation and how everything works). After the [redacted] were satisfied that all systems, appliances, electrical components, and basically everything was in working order, the Monaco was well detailed and their coach was fully functioning, they took delivery of their Monaco.

On February 21, 2013, the day after delivery, Mr. Motorhome received a call from the [redacted] who said that they had a problem with the batteries on the coach. [redacted] was sent out on a service call. What they discovered was that Mr. [redacted] had torn apart the dash while trying to rewire the components for his TV and inadvertedly shorted out the electrical system. Mr. Motorhome paid for this Best Auto repair even though it was no fault of Mr Motorhome's. Unfortunately, it is difficult to tell what else was damaged when Mr. [redacted] shorted out his electrical system. There was an issue his washer and dryer not operating and LMA Repair tried to find someone to repair them but with everything limited in Quartzsite, they were not successful. After many trips by our service men and outside contractors, it was determined that no matter how hard we tried or what we did, we could not make Mr. [redacted] happy. After much negotiation, Mr. Motorhome and Mr. [redacted] agreed that a sum of $500 dollars would be fair compensation for any and all problems Mr [redacted] perceived might be wrong. On March 8, 2013, Mr. [redacted] signed a General Release of Claims releasing Mr Motorhome from any further obligation or liability for Mr [redacted]'s purchase. Upon signing the release of liability form, Mr [redacted] was given $500 dollars.

However, even though a General Release of Claims was signed, Mr. Motorhome continued to help Mr. [redacted]. On March 15, 2013, Mr. Motorhome paid Best Auto Repair (Invoice XXXXX) for repair of more electrical components that malfunctioned due to the electrical shorting out. He also had his tech repeatedly dispensed to assist the [redacted]

Mr. Motorhome is very sorry to hear about the problems that the [redacted] have experienced with their Monaco. Mr Motorhome has gone above and beyond to assist the [redacted] However, Mr. Motorhome cannot be responsible for repairs to a coach more than six months after it was purchased and some people can't be satisfied or happy no matter what you do. We have no idea what the [redacted] have done to the Monaco, what type of driving, care, or how it has been maintained.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Statement from Mr. Motorhome:

MR. MOTORHOME AT ALL TIMES RESPONDED TO ALL OF MR [redacted]'S ISSUES. AT NO TIME DOES HE SAY I WASN'T THERE TO TRY TO HELP HIM. MANY TIMES I DROVE TO HIS LOCATION PERSONALLY TO TRY TO RESOLVE HIS ISSUES.

My rebuttal:

I'm here to say that Mr. Motorhome did not resolve all of my issues. He came out to our site 2 times at the most and that was after complaints about being delayed going on our trip for almost a month. He told a good story before the sale but after he got title to Class C and $20,000 in cash, he didn't want to know us.

Statement from Mr. Motorhome:

HOWEVER, ALL I GOT WAS HIS WIFE YELLING AT ME AND NOTHING I DID COULD PLEASE THEM.

Since Mr. Motorhome addressed my wife , [redacted], I will let her respond. All I'll say is that it's not in [redacted]'s character to yell at anyone.

[redacted]'s rebuttal:

I went to Mr. Motorhome's office to tell him how frustrated we both were because of all the delays getting the motor home and getting things fixed, which he assured us when we made the purchase that he would go through everything and make sure everything was in working condition, and it wasn't. IN ALL OUR CONVERSATION I DID NOT YELL AT HIM.. When I started to speak about being frustrated to the point of it having an effect on our relationship, he interrupted me and said I was making him feel bad because he had tried to do everything to make us happy. I mentioned that the covers on the ceiling fans were filthy and needed to be cleaned but that it could only be done by getting on the roof, He accused me of saying the cleaning ladies did not clean it well enough so he called the cleaning lady into the office and told her I said she didn't clean well enough. I said I did not say that. She did a good job and she agreed with me that they could not be cleaned from inside the motorhome; He said I did not need the washer on the way home and when we got home we could fix it and send him the bill. I told him he needed to do his business with [redacted]. He also said it should not cost more than $150.00 to have it fixed. I could not tell him anything or talk because he kept interrupting me with excuses. I finally told him he needed to talk with [redacted], and left.. He came at noon to talk to [redacted] is a disabled veteran with a purple heart having served in Vietnam. In spite of his PTSD, heart problems and other disabilities he does not yell or swear. I am also disabled. Yelling just is not what we do because we know it does not help anything, neither does lying. He appears to have no respect for elders, women, or veterans.

Statement from Mr. Motorhome:

I SPENT A LOT OF MONEY WITH OUTSIDE REPAIR BUSINESSES TO TRY TO PLEASE HIM AND HE WAS NO HAPPY WITH ANYONE.

My Rebuttal:

Mr. Motorhome didn't spend near as much money as I did on major repairs that were their long before I bought the motorhome.

The only receipt I received of work Mr. Motorhome had done was for new tires ($2600.00) and I paid $1000.00 of that. I agreed to the $1000.00 after he found out he had to put new tires on motorhome. Trying to sell a motorhome with tires in that condition is border line of being criminal. He said he had the engine serviced (oil changed) I'm not sure if that was done or not.

Statement from Mr. Motorhome

FINALLY I HAD MR. [redacted] SIGN A RELEASE FOR ALL ITEMS (NOT ONLY HIS WASHER/DRYER) AND PAID HIM $500.00.

My rebuttal:

Just goes to show his honesty and integrity as a businessman! During the discussion of money only the washer/dryer was mentioned because he said he did not have anyone in Quartzsite that could fix a combo washer/dryer.

Statement from Mr. Motorhome

WHAT ELSE CAN I DO. I ALWAYS GO THE EXTRA MILE TO PLEASE MY CUSTOMERS.

My rebuttal:

Mr. Motorhome in his ads brags about being friends with his customers after the sale, his customer Motto is "We stay friends after the sale." He says he has customers that have bought from him 6 times. That's funny, I would like to meet some of them. I just met a lady today that asked me where I bought my motorhome, I first told her I really didn't want to say, when I did she said I wouldn't buy anything from Mr. Motorhome, I've heard about him before. I've heard other people make comments about Mr. Motorhome in the last 2 weeks. Where are his friends(customers) I don't believe he has that many in Quartzsite, AZ.

Statement from Mr. Motorhome

MR [redacted] WAS ADVISED HE SHOULD BUY AN EXTENDED WARRANTY COVERING ALL ITEMS ON HIS COACH AND HE DECLINED.

My rebuttal:

Was the extended warranty I declined, the same extended warranty policy that he bought for 90 days that was fraudulent(not available) The reason I say fraudulent is I believe that he knew this policy was not available, It was just part of his sales pitch to get me to sign on the bottom line.

I just run the numbers on 2007 Tioga SL 31W with 21,000 miles vs 2001 Monaco Diplomat D-36 on NADA.com.

2007 Tioga SL 31W In better than average condition

Low Retail $39,831

Avg. Retail $47993

2001 Monaco Diplomat D-36 Needs major repairs I spent $7,147.30 to replace radiator, $500.00 to repair electrical. Replaced batteries for $600.00, I brought that to his attention day after sale that the batteries was just about out of water. Had step motor replaced.

Low Retail $28,520

Ave. Retail $34,360

Considering the values of Motorhome's , condition of same, money to fix the Monaco not to mention all of the delay's and the ruined summer.

At best this should have been an even trade.

I'll accept a cashier's check or bank draft for $20,000

Final Business Response

MR MOTORHOME AT ALL TIMES RESPONDED TO ALL OF MR [redacted]'S ISSUES. AT NO TIME DOES HE SAY I WASN'T THERE TO TRY TO HELP HIM. MANY TIMES I DROVE TO HIS LOCATION PERSONALLY TO TRY TO RESOLVE HIS ISSUES. HOWEVER, ALL I GOT WAS HIS WIFE YELLING AT ME AND NOTHING I DID COULD PLEASE THEM. I SPENT A LOT OF MONEY WITH OUTSIDE REPAIR BUSINESSES TO TRY TO PLEASE HIM AND HE WAS NO HAPPY WITH ANYONE. FINALLY I HAD MR. [redacted] SIGN A RELEASE FOR ALL ITEMS (NOT ONLY HIS WASHER/DRYER) AND PAID HIM $500.00. WHAT ELSE CAN I DO. I ALWAYS GO THE EXTRA MILE TO PLEASE MY CUSTOMERS. MR [redacted] WAS ADVISED HE SHOULD BUY AN EXTENDED WARRANTY COVERING ALL ITEMS ON HIS COACH AND HE DECLINED. I'VE TRIED BY BEST AND I'M ALWAYS JUST A PHONE CALL AWAY.