Complaint: [redacted] I am rejecting this response because:I recently provided the BBB with receipts for 2 charges of $ 37.95 as a result of the Business indicating it had no record of two payments. This "sales order" now provided by the Business as a result of the complaint being filed is the first time I've seen it. Odd that it is produced only after a ciomplaint has been filed. I certainly didn't receive such a document when I paid the first payment on June 6th. Additionally the Business has not provided the BBB nor I with a Sales Order for the June 27th payment. This naturally leads me to question whether this Sales order dated June 5th was simply "created" as a result of the complaint. There would have been no reason for the Business not to provide me a copy of this document both on June 6th and June 27th. Additionally it should be noted that the date on the Sales Order, June 5th is the day I brought the mower into the Business. Given the volume of work the shop performs and the number of mowers in the shop, I find it hard to believe this document was generated on June 5th. The Sales order shows a "due date" of June 5th but the mower wasn't "ready" until June 6th.Further the Sales Order from June 5th states: "Repairs have a 30 day warranty from the Date Repair is invoiced." If this was the case and I had to either return the mower or keep it there for several additional weeks why was I charged a second time? Again, they claim to have no record of charging me twice despite the evidence I have provided. At this point I am willing to accept the return of $ 37.95 and ensure the complaint at least remains on file. Sincerely, [redacted] ***
Attached is the sales order for the work that we performed when the mower was originally brought inMr [redacted] was charged for a half hour of labor, in which time we cleaned the cylinder that had oil in itAs was previously stated, the original complaint was that the mower had been tipped the wrong direction and this fixed that complaintThe fact that Mr [redacted] was charged twice was a mistake and we will gladly refund the second charge We apologize if any comments made by our staff were perceived as demeaning, they were not intended that wayWe did perform service to this mower to fix the original complaint and that is all we are requesting payment for Thank you for your time
Complaint: ***
I am rejecting this response because:The fact that MrMower has no record of us paying twice for the "repairs" that were obviously never performed and as evidenced by the attached receipts should also make their recollection about the events suspectAfter the first trip, MrMower had the mower for several weeks afterwards knowing I could not start the mower electrically on June 6th after I picked it upThe fact that they don't show in their "notes" that I mentioned anything about the electric start jives with their failure to maintain accurate records by suggesting they don"t show records of both paymentsFurther their response fails to address the Owner's demeaning comments about my mower having an electric startI am requesting a refund of both payments because they provide no documentation of what, if anything they did to my mower in the 3+ weeks they had it
Sincerely,
*** ***
Originally Mr. [redacted] brought his lawn mower in because it had been tipped the wrong direction and gas had ruined the air filter. He had already replaced the air filter and the spark plug but was still having a hard time getting it running. After taking in the mower and performing service to make the...
engine run correctly the mower was picked up. Since there was not an excessive amount of labor required and no parts were required the only bill was for the minimum shop charge of $37.95. The mower was brought back with complaints that the electric start was not working, which was not something our team had originally worked on. We bought it back in and made sure that everything we had worked on was right and sent it back home with the customer. Mr. [redacted] claims that after the second pickup we charged him the minimum fee again. Our system does not have any record of this and we apologize if there was a mistake and would love to refund him the second charge if he can provide proof of both charges. We work very hard to make sure that we handle all the issues that we are aware the customer would like fixed but we simply cannot go through every component of every machine that comes through our doors. Please let us know if there is anything else we can do in resolving this matter. Thank you!
Attached is the sales order for the work that we performed when the mower was originally brought in. Mr. [redacted] was charged for a half hour of labor, in which time we cleaned the cylinder that had oil in it. As was previously stated, the original complaint was that the mower had been tipped the wrong direction and this fixed that complaint. The fact that Mr. [redacted] was charged twice was a mistake and we will gladly refund the second charge. We apologize if any comments made by our staff were perceived as demeaning, they were not intended that way. We did perform service to this mower to fix the original complaint and that is all we are requesting payment for. Thank you for your time.
Complaint: [redacted]
I am rejecting this response because:I recently provided the Revdex.com with receipts for 2 charges of $ 37.95 as a result of the Business indicating it had no record of two payments. This "sales order" now provided by the Business as a result of the complaint being filed is the first time I've seen it. Odd that it is produced only after a ciomplaint has been filed. I certainly didn't receive such a document when I paid the first payment on June 6th. Additionally the Business has not provided the Revdex.com nor I with a Sales Order for the June 27th payment. This naturally leads me to question whether this Sales order dated June 5th was simply "created" as a result of the complaint. There would have been no reason for the Business not to provide me a copy of this document both on June 6th and June 27th. Additionally it should be noted that the date on the Sales Order, June 5th is the day I brought the mower into the Business. Given the volume of work the shop performs and the number of mowers in the shop, I find it hard to believe this document was generated on June 5th. The Sales order shows a "due date" of June 5th but the mower wasn't "ready" until June 6th.Further the Sales Order from June 5th states: "Repairs have a 30 day warranty from the Date Repair is invoiced." If this was the case and I had to either return the mower or keep it there for several additional weeks why was I charged a second time? Again, they claim to have no record of charging me twice despite the evidence I have provided. At this point I am willing to accept the return of $ 37.95 and ensure the complaint at least remains on file.
Sincerely,
[redacted]
Complaint: [redacted] I am rejecting this response because:I recently provided the BBB with receipts for 2 charges of $ 37.95 as a result of the Business indicating it had no record of two payments. This "sales order" now provided by the Business as a result of the complaint being filed is the first time I've seen it. Odd that it is produced only after a ciomplaint has been filed. I certainly didn't receive such a document when I paid the first payment on June 6th. Additionally the Business has not provided the BBB nor I with a Sales Order for the June 27th payment. This naturally leads me to question whether this Sales order dated June 5th was simply "created" as a result of the complaint. There would have been no reason for the Business not to provide me a copy of this document both on June 6th and June 27th. Additionally it should be noted that the date on the Sales Order, June 5th is the day I brought the mower into the Business. Given the volume of work the shop performs and the number of mowers in the shop, I find it hard to believe this document was generated on June 5th. The Sales order shows a "due date" of June 5th but the mower wasn't "ready" until June 6th.Further the Sales Order from June 5th states: "Repairs have a 30 day warranty from the Date Repair is invoiced." If this was the case and I had to either return the mower or keep it there for several additional weeks why was I charged a second time? Again, they claim to have no record of charging me twice despite the evidence I have provided. At this point I am willing to accept the return of $ 37.95 and ensure the complaint at least remains on file. Sincerely, [redacted] ***
Attached is the sales order for the work that we performed when the mower was originally brought inMr [redacted] was charged for a half hour of labor, in which time we cleaned the cylinder that had oil in itAs was previously stated, the original complaint was that the mower had been tipped the wrong direction and this fixed that complaintThe fact that Mr [redacted] was charged twice was a mistake and we will gladly refund the second charge We apologize if any comments made by our staff were perceived as demeaning, they were not intended that wayWe did perform service to this mower to fix the original complaint and that is all we are requesting payment for Thank you for your time
Complaint: ***
I am rejecting this response because:The fact that MrMower has no record of us paying twice for the "repairs" that were obviously never performed and as evidenced by the attached receipts should also make their recollection about the events suspectAfter the first trip, MrMower had the mower for several weeks afterwards knowing I could not start the mower electrically on June 6th after I picked it upThe fact that they don't show in their "notes" that I mentioned anything about the electric start jives with their failure to maintain accurate records by suggesting they don"t show records of both paymentsFurther their response fails to address the Owner's demeaning comments about my mower having an electric startI am requesting a refund of both payments because they provide no documentation of what, if anything they did to my mower in the 3+ weeks they had it
Sincerely,
*** ***
Originally Mr. [redacted] brought his lawn mower in because it had been tipped the wrong direction and gas had ruined the air filter. He had already replaced the air filter and the spark plug but was still having a hard time getting it running. After taking in the mower and performing service to make the...
engine run correctly the mower was picked up. Since there was not an excessive amount of labor required and no parts were required the only bill was for the minimum shop charge of $37.95. The mower was brought back with complaints that the electric start was not working, which was not something our team had originally worked on. We bought it back in and made sure that everything we had worked on was right and sent it back home with the customer. Mr. [redacted] claims that after the second pickup we charged him the minimum fee again. Our system does not have any record of this and we apologize if there was a mistake and would love to refund him the second charge if he can provide proof of both charges. We work very hard to make sure that we handle all the issues that we are aware the customer would like fixed but we simply cannot go through every component of every machine that comes through our doors. Please let us know if there is anything else we can do in resolving this matter. Thank you!
Attached is the sales order for the work that we performed when the mower was originally brought in. Mr. [redacted] was charged for a half hour of labor, in which time we cleaned the cylinder that had oil in it. As was previously stated, the original complaint was that the mower had been tipped the wrong direction and this fixed that complaint. The fact that Mr. [redacted] was charged twice was a mistake and we will gladly refund the second charge. We apologize if any comments made by our staff were perceived as demeaning, they were not intended that way. We did perform service to this mower to fix the original complaint and that is all we are requesting payment for. Thank you for your time.
Complaint: [redacted]
I am rejecting this response because:I recently provided the Revdex.com with receipts for 2 charges of $ 37.95 as a result of the Business indicating it had no record of two payments. This "sales order" now provided by the Business as a result of the complaint being filed is the first time I've seen it. Odd that it is produced only after a ciomplaint has been filed. I certainly didn't receive such a document when I paid the first payment on June 6th. Additionally the Business has not provided the Revdex.com nor I with a Sales Order for the June 27th payment. This naturally leads me to question whether this Sales order dated June 5th was simply "created" as a result of the complaint. There would have been no reason for the Business not to provide me a copy of this document both on June 6th and June 27th. Additionally it should be noted that the date on the Sales Order, June 5th is the day I brought the mower into the Business. Given the volume of work the shop performs and the number of mowers in the shop, I find it hard to believe this document was generated on June 5th. The Sales order shows a "due date" of June 5th but the mower wasn't "ready" until June 6th.Further the Sales Order from June 5th states: "Repairs have a 30 day warranty from the Date Repair is invoiced." If this was the case and I had to either return the mower or keep it there for several additional weeks why was I charged a second time? Again, they claim to have no record of charging me twice despite the evidence I have provided. At this point I am willing to accept the return of $ 37.95 and ensure the complaint at least remains on file.
Sincerely,
[redacted]