Mr. N Cleaners

We’d like to take this time to thank *** *** for taking his time to communicate to us why our service did not meet his expectationsHowever, we’d also like to describe the situation from our point of view in response before anything could be done to resolve this problem. In the
first occasion when *** *** brought in the pants and claimed that he found a big hole stretching from the pocket several inches down the leg after getting it dry cleaned at our facility, we offered him a free repair not because we admit that the damage was caused by our service but for these reasons: We did not check if there was a pre-existing damage when the suit was dropped offAs a courtesy to our customer to meet customer satisfaction. But when *** *** brought his pants for the second time claiming the pocket was ripped again when wearing it for the first time after it was picked up, it was already two months laterAlso when we examined the pants, it seemed previously worn unlike what *** *** described and the length of the cut was as twice as long as what it was in the first instanceBased on these conditions, we could only assumed that it was worn and the damage was caused by the customer. Based on our over years of dry cleaning business experience, we can be sure to make it a statement that it is nearly impossible for a garment to get damaged in cuts as what *** *** claimed during the dry cleaning processAlso we have seen many customer who brought their pants in for repair of the same exact spot where *** ***’s pants had the hole and most of them tend to bring back the pants for repair within a couple of months for the same reason due to their constant habit of putting hands or heavy materials in their pocket and we know this from customer’s wordsWe believe *** ***’s case is not so different from many of other customers we have dealt with in the past. In conclusion, we believe *** ***’s desired settlement, a replacement suit or the value of the suit to be returned, is unreasonable request that we cannot come down to a settlement as he desiredHowever, we will gladly refund the fee we charged, $10, for the second time repair and get it repaired again for free of charge if he wants to bring it for a repair. It is our goal to retain every customer as satisfied customer and we hope to serve *** *** again in the futureWe will look forward to hearing back from him. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, I appreciate your response. This happened at your facility, there is no question to that. I was at a formal event the night prior and when I dropped them off they were in one piece. I understand your concern, however my family and  I have been loyal customers of Mr.N cleaners for as long as I can remember, it would be a shame for me to have to find a new cleaners as a result of your unwillingness to come to a mutually agreeable outcome for damage that was caused by your facility. I will negotiate what you feel I fair, however your offer again of a $10 refund is not acceptable. I am a dedicated servant of the [redacted] community as a volunteer Paramedic and Firefighter, the same town where your business is home. Further, I am a manager in customer service, we will need to come to a mutually agreeable compromise in order for me to accept any offer provided by you.Respectfully, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I appreciate response, however I am rejecting the response from the business on the following grounds:1. When I brought the pants bad after the second incident I was told that the cleaners was under different ownership in December. If the cleaners was under different ownership in December, how could the person answering on behalf of the business tell me how big the rip was the first time? Its odd how the story changes when the services are put into question. 2. The rip was longer the second time? For the rip to be longer..more specifically double the length the second time the rip would have had to be down to my knees...which is was not. It was not even the full length of the original rip. 3. I am curious where the information was ascertained that I had worn the pants previously? What you believe to have been is not relevant, its the facts that matter.  In the two months prior the suit was not worn. The first time it was taken out of the plastic after bringing it home was when I packed it to go on vacation. Which is when the pants had ripped again after simply putting them on. I had no choice but to wear the damaged pants twice on the cruise as there was two formal nights. Those were the only two times the suit had been worn. I am not sure what you wear to work, but as a paramedic I do not wear a Calvin Klein suit to work on a daily basis. I look forward to seeing this complaint resolved to a mutually agreeable settlement, however the offer of a $10 refund is disrespectful and unacceptable. [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

It is my regret to see that you are rejecting my offer. Below are my response to the points you have made in your response:1. We took over the business starting Nov 2014. The manager on duty at the time of your drop off must have given you a wrong information. I do apologzie for giving you a wrong information. But we remember how big the rip was because the suit was dropped off after we took over the business. As we don't have a person doing the alteration on premise, we outsource a professional for repairs and the story I've described in my last reponse is from the person who actually worked on the repair of your pants and the person who took your pants in when brought it back for the damage. 2. Again, information was given by the person who worked on your pants. 3. We were not sure how true your accusation was when you first brought the pants claiming that a hole was found after getting it dry cleaned at our facility but we blindly took your word for it and offered you a free repair because we didn't get to check if there was pre-existing damage when you dropped off your suit. Although we still believe the damage cannot happen unless there was some kind of impact while wearing the pants, we are again offering you for free repair and a refund of the amount you had to pay for the repair you weren't happy with. Your desired settlement of a new suit is believed to be an excessive request for this incident and we are not sure what other things we could offer at this point to fix this issue. Please let us know if there's any other things you'd like us to do.

Review: In December I had brought a Calvin Klein Suit to this establishment to be dry cleaned. On dropping of the suit the suit was in one piece. After bringing the suit home from being picked up I had found a large hole in the left leg of the pants stretching from the pocket several inches down the leg. I had brought the suit back and had to argue with the business to get them to repair it without charging me. I had not worn the suit since. The next time I put the suit on about 2 1/2 weeks ago it wasn't even over my knees when the pocket was yet again ripped as a result of poor repair. I brought the suit back to this business and they refused to repair the suit free of charge claiming that its been two months....I had not worn the suit?.... I have since made no further progress in getting this solved.Desired Settlement: I am no long looking for them to repair the suit. I am looking for a replacement suit or the value of the suit be returned to me so I can purchase a new one. This was a brand new suit when it was dropped off being only several months old and only being worn once or twice prior to them damaging it. The service provided to be was unacceptable.

Business

Response:

We’d like to take this time to thank [redacted] for taking his time to communicate to us why our service did not meet his expectations. However, we’d also like to describe the situation from our point of view in response before anything could be done to resolve this problem. In the first occasion when [redacted] brought in the pants and claimed that he found a big hole stretching from the pocket several inches down the leg after getting it dry cleaned at our facility, we offered him a free repair not because we admit that the damage was caused by our service but for these reasons: 1. We did not check if there was a pre-existing damage when the suit was dropped off2. As a courtesy to our customer to meet customer satisfaction. But when [redacted] brought his pants for the second time claiming the pocket was ripped again when wearing it for the first time after it was picked up, it was already two months later. Also when we examined the pants, it seemed previously worn unlike what [redacted] described and the length of the cut was as twice as long as what it was in the first instance. Based on these conditions, we could only assumed that it was worn and the damage was caused by the customer. Based on our over 10 years of dry cleaning business experience, we can be sure to make it a statement that it is nearly impossible for a garment to get damaged in cuts as what [redacted] claimed during the dry cleaning process. Also we have seen many customer who brought their pants in for repair of the same exact spot where [redacted]’s pants had the hole and most of them tend to bring back the pants for repair within a couple of months for the same reason due to their constant habit of putting hands or heavy materials in their pocket and we know this from customer’s words. We believe [redacted]’s case is not so different from many of other customers we have dealt with in the past. In conclusion, we believe [redacted]’s desired settlement, a replacement suit or the value of the suit to be returned, is unreasonable request that we cannot come down to a settlement as he desired. However, we will gladly refund the fee we charged, $10, for the second time repair and get it repaired again for free of charge if he wants to bring it for a repair. It is our goal to retain every customer as satisfied customer and we hope to serve [redacted] again in the future. We will look forward to hearing back from him. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I appreciate response, however I am rejecting the response from the business on the following grounds:1. When I brought the pants bad after the second incident I was told that the cleaners was under different ownership in December. If the cleaners was under different ownership in December, how could the person answering on behalf of the business tell me how big the rip was the first time? Its odd how the story changes when the services are put into question. 2. The rip was longer the second time? For the rip to be longer..more specifically double the length the second time the rip would have had to be down to my knees...which is was not. It was not even the full length of the original rip. 3. I am curious where the information was ascertained that I had worn the pants previously? What you believe to have been is not relevant, its the facts that matter. In the two months prior the suit was not worn. The first time it was taken out of the plastic after bringing it home was when I packed it to go on vacation. Which is when the pants had ripped again after simply putting them on. I had no choice but to wear the damaged pants twice on the cruise as there was two formal nights. Those were the only two times the suit had been worn. I am not sure what you wear to work, but as a paramedic I do not wear a Calvin Klein suit to work on a daily basis. I look forward to seeing this complaint resolved to a mutually agreeable settlement, however the offer of a $10 refund is disrespectful and unacceptable. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

It is my regret to see that you are rejecting my offer. Below are my response to the points you have made in your response:1. We took over the business starting Nov 2014. The manager on duty at the time of your drop off must have given you a wrong information. I do apologzie for giving you a wrong information. But we remember how big the rip was because the suit was dropped off after we took over the business. As we don't have a person doing the alteration on premise, we outsource a professional for repairs and the story I've described in my last reponse is from the person who actually worked on the repair of your pants and the person who took your pants in when brought it back for the damage. 2. Again, information was given by the person who worked on your pants. 3. We were not sure how true your accusation was when you first brought the pants claiming that a hole was found after getting it dry cleaned at our facility but we blindly took your word for it and offered you a free repair because we didn't get to check if there was pre-existing damage when you dropped off your suit. Although we still believe the damage cannot happen unless there was some kind of impact while wearing the pants, we are again offering you for free repair and a refund of the amount you had to pay for the repair you weren't happy with. Your desired settlement of a new suit is believed to be an excessive request for this incident and we are not sure what other things we could offer at this point to fix this issue. Please let us know if there's any other things you'd like us to do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again, I appreciate your response. This happened at your facility, there is no question to that. I was at a formal event the night prior and when I dropped them off they were in one piece. I understand your concern, however my family and I have been loyal customers of Mr.N cleaners for as long as I can remember, it would be a shame for me to have to find a new cleaners as a result of your unwillingness to come to a mutually agreeable outcome for damage that was caused by your facility. I will negotiate what you feel I fair, however your offer again of a $10 refund is not acceptable. I am a dedicated servant of the [redacted] community as a volunteer Paramedic and Firefighter, the same town where your business is home. Further, I am a manager in customer service, we will need to come to a mutually agreeable compromise in order for me to accept any offer provided by you.Respectfully, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,