Mr. Plumber / Scottsdale Home Service Plumbing

Thank you for getting back to meYes, I have heard from Move It moving company.No, I am not satisfiedThey sent me $ [redacted] for damages but have not compensated me for the actual damageI have also requested the insurance claim form they stated I sign onto on moving day that would allow me to recoup cents per lb of damage but they have yet to give me that information.And on top of all the damage, we now find that they didn't even deliver all of our belongingsThey had to store half of our truck in a storage container because they did not bring a big enough truck and a few things did not show up the next day for the move including a bedside table and a garage bin with bird feeders and bird seed, some garden tools, etc.Thank you for your help***Dear [redacted] :

Mr*** Let me begin by saying that I sincerely apologize to you for this experience you had with our company. We have been in the plumbing business since 1957. Our slogan is “Trust Earned The Old Fashion Way”. Our goal is to have 100% customer satisfactionAfter reading your
complaint and talking with my technician and the customer service representative you spoke with, I came to the following conclusion: As a leading installer and service company of water heaters in the valley we know that tankless water heaters are more complicated than conventional water heatersBy the time many customers call us they have already talked to the manufacturer for troubleshooting purposes. That’s the reason our technician asked if you had talked to themIncidentally, the technician who called on you is experienced in working on tankless water heatersI will be happy to immediately refund your $109. Respectfully, Gene G*** Owner & Founder MrPlumber / Scottsdale Home Service Plumbing

I am sorry to inform you that Move It! LLC is no longer in businessDue to the lack of quality employees and due to lack of funds, we have permanently closed our doors

Thank you for getting back to me. Yes, I have heard from Move It moving company.No, I am not satisfied. They sent me $[redacted] for damages but have not compensated me for the actual damage. I have also requested the insurance claim form they stated I sign onto on moving day that would allow me...

to recoup 60 cents per lb of damage but they have yet to give me that information.And on top of all the damage, we now find that they didn't even deliver all of our belongings. They had to store half of our truck in a storage container because they did not bring a big enough truck and a few things did not show up the next day for the move including a bedside table and a garage bin with bird feeders and bird seed, some garden tools, etc.Thank you for your help. [redacted]Dear [redacted] :