Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 5/14/York RoadParma, Ohio 44130440-887-9222Revdex.comEuclid Ave., 4th Fl.Cleveland, Ohio 44115-2408RE: [redacted] Complaint ID [redacted] May 11, 2015Dear Ms [redacted] ,I am in receipt of the complaint filed by Mr [redacted] and I appreciate the opportunity to respondI must sayin my years as a pool professional I thought l have heard it all but this complaint is a new one for me.Mr [redacted] says he had several problems with the pool closing but failed to make any reports or phone callsabout his issues for more than months after the pool closing serviceThen he schedules a pool Opening anddoes not complainThen he purchases the parts to make the repairs himself along with pool chemicals to openhis pool and does not complainIn fact, Mr [redacted] does not even complain about his pool closing issues to theretail store representative when he bought his chemicals or the replacement partsin fact, in his own words andcomplaint it states " At this time I still did not tell them they broke it when they closed the pool in the fall." All ofa sudden after his, again his own words, "several unsuccessful attempts to fix their mistake” now he decides it'sa good time to complain about his pool closing service issues from seven months ago.All I have to say is really?Mr [redacted] was advised that with the harsh winter temperatures we had this year many people had issues withabove ground pvc plumbing and unfortunately it has no warranty from the pool closing serviceSince Mr[redacted] did not report his claim in a timely fashion his request for a refund of $is deniedI would be happy toreschedule him for service since he cancelled his pool opening service for May 16, but it would not be free.It is disappointing to me that this matter cannot be resolved to the customer's satisfaction as MrPools pridesitself on the outstanding pool services we performI may be reached at 440- 887- if you have anyadditional questions regarding this matter.Sincerely, [redacted] ***President of MrPools Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I disagree with what Bob J***A) he never sent us a letter, I would like the receipt for it.B) it is a lien he never notified usc) he told me he liens many properties and lifts it after payment without telling the ownerD) he never responded to me and I paid him $cash and now he took it againE) we had a verbal contract he isn't answering all the questionsF) I never asked him to prep for a new driveway, to this date it is the same drivewayG) I attempted to contact him over the years to resolve this and when I found out there was a lien an attorney wrote him letters he never responded to H) look at the attached picturesHe forgot I took them, it is not slander if it is trueI) why do I have photos of the fence that we agreed on him fixing if he said he wouldn't?J) no person from multi coat was ever on the property as promisedI spoke to them myself and I have E Mail to prove they never came I have more photosBob J [redacted] is a shyster and a lyer and he forgets his own lies he does it so muchI do not even live there anymore and it makes me sick how we were treated and are still treated by this individual and his companyBob will say anything to make himself look good but I have proof of what he did to my family and I
Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 5/14/York RoadParma, Ohio 44130440-887-9222Revdex.comEuclid Ave., 4th Fl.Cleveland, Ohio 44115-2408RE: [redacted] Complaint ID [redacted] May 11, 2015Dear Ms [redacted] ,I am in receipt of the complaint filed by Mr [redacted] and I appreciate the opportunity to respondI must sayin my years as a pool professional I thought l have heard it all but this complaint is a new one for me.Mr [redacted] says he had several problems with the pool closing but failed to make any reports or phone callsabout his issues for more than months after the pool closing serviceThen he schedules a pool Opening anddoes not complainThen he purchases the parts to make the repairs himself along with pool chemicals to openhis pool and does not complainIn fact, Mr [redacted] does not even complain about his pool closing issues to theretail store representative when he bought his chemicals or the replacement partsin fact, in his own words andcomplaint it states " At this time I still did not tell them they broke it when they closed the pool in the fall." All ofa sudden after his, again his own words, "several unsuccessful attempts to fix their mistake” now he decides it'sa good time to complain about his pool closing service issues from seven months ago.All I have to say is really?Mr [redacted] was advised that with the harsh winter temperatures we had this year many people had issues withabove ground pvc plumbing and unfortunately it has no warranty from the pool closing serviceSince Mr[redacted] did not report his claim in a timely fashion his request for a refund of $is deniedI would be happy toreschedule him for service since he cancelled his pool opening service for May 16, but it would not be free.It is disappointing to me that this matter cannot be resolved to the customer's satisfaction as MrPools pridesitself on the outstanding pool services we performI may be reached at 440- 887- if you have anyadditional questions regarding this matter.Sincerely, [redacted] ***President of MrPools Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I disagree with what Bob J***A) he never sent us a letter, I would like the receipt for it.B) it is a lien he never notified usc) he told me he liens many properties and lifts it after payment without telling the ownerD) he never responded to me and I paid him $cash and now he took it againE) we had a verbal contract he isn't answering all the questionsF) I never asked him to prep for a new driveway, to this date it is the same drivewayG) I attempted to contact him over the years to resolve this and when I found out there was a lien an attorney wrote him letters he never responded to H) look at the attached picturesHe forgot I took them, it is not slander if it is trueI) why do I have photos of the fence that we agreed on him fixing if he said he wouldn't?J) no person from multi coat was ever on the property as promisedI spoke to them myself and I have E Mail to prove they never came I have more photosBob J [redacted] is a shyster and a lyer and he forgets his own lies he does it so muchI do not even live there anymore and it makes me sick how we were treated and are still treated by this individual and his companyBob will say anything to make himself look good but I have proof of what he did to my family and I