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Mr. Quick's Oil Lube

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Mr. Quick's Oil Lube Reviews (1)

Thank you for contacting Mr. Quick's Oil Lube regarding Mr. [redacted].   Mr. [redacted]'s 2001 [redacted] pick up truck with 266,832 miles was brought to Mr. Quick's on 8/182016.  Mr. [redacted] did not make a special request on a particular oil at the time of service.  We used 6...

quarts of [redacted] 5w-30 synthetic blend at the time we serviced the vehicle.  All of our receipts state the blend and the oil and the amount of oil for each vehicle.  Mr. [redacted] signed the receipt after the service was completed.  He paid and left.  He did not state a concern over the oil that was put in his vehicle at that time.   On 10/13/2016 Mr. [redacted] came back to Mr. Quick's Oil Lube and stated he was dissatisfied with the oil we put in his vehicle. At that time Mr. [redacted] had driven the vehicle 5,000, since we had changed the oil. We did put the vehicle on the bay and take a look at it.  It was down a quart of oil. That is not unusual for a vehicle being drive 5000 mile on a oil change.  We offered to top it off with our oil.  He declined the offer.  He had stated he has an oil leak and we look and notified him he had a rear main seal leak and it was not related to the oil change that we performed.  We did let him know it was time for him to consider changing his oil. He did not want us to do so.   In Mr. [redacted]'s letter he states we should have declined servicing his vehicle in 8/18/2016 because it has a bad oil pump and a leak in the fuel line.  That is not part of our 15 point service.  Nor do we advertise that it is.  We feel Mr. [redacted] should have brought his concerns to light before he had driven the vehicle 5,000 mile after the oil change was performed.   I will fax a copy of our warranty that Mr [redacted] was given at the time his vehicle was serviced.  Thank you.  [redacted]

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Address: 765 Hogan Road, Bangor, Maine, United States, 04401-3627

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