Mr. Rebates

Initial Business Response / [redacted] (1000, 5, 2017/04/20) */ Dear Revdex.com & [redacted] , We are sorry your experience has not been optimal at MrRebatesPlease note that the customer service team followed all protocols as detailed in the MrRebates' Terms and Conditions for when a customer opens a "claim" for missing cash back The customer service agent followed these steps: The customer submitted a missing cash back claim to the Home Depot for order #WXXXXXXXXX on 4/3/ The Home Depot responded back citing that order # WXXXXXXXXX was commissioned to another coupon or cash back website (they did not specify which website) which means the customer may have surfed to another website after the MrRebates' Home Depot click Subsequently, the claim was denied per the Terms and Conditions since the Home Depot denied payment of the order HOWEVER, in the interest of customer service, a manual rebate of [redacted] has been added to [redacted] 's account in her AVAILABLE rebates area We hope this is a satisfactory resolution to this claim as we will override Home Depot's decision to not pay the cash back in the interest of customer service Initial Consumer Rebuttal / [redacted] (2000, 7, 2017/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ Contact Name and Title: Phyllis [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @mrrebates.com Per the Terms and Conditions of the MrRebates website which is bound to each customer when they register with the MrRebates' website (http://www.mrrebates.com/terms_conditions.asp), there is a formal claim process when cash back is not reported by a merchant Here are the events that lead to the denial of this claim: The customer reported the missing cash back and the MrRebates claim manager opened a claim with Groupon The contact at Groupon denied payment of the commission / cash back stating that the commission was given to a website called techbargains.comThis was from Groupon's internal records based on the order number given by the customerThe customer appealed this decision and MrRebates customer service again contacted Groupon for a second review and they again denied stating that Groupon already paid out a commission on the said order to a website called TechBargains.com Groupon denied payment for that order number so the claim is denied per the Terms and Conditions of the MrRebates website Here are the specifics from the Terms to indicate that MrRebates makes every effort to collect cash back on a claim but we do not guarantee any cash back any time: http://www.mrrebates.com/terms_conditions.asp From the "EARNING CASH BACK REBATES" section: MrRebates makes no guarantees that cash back will be rewarded on purchases even if all steps are followed for a 'Qualified Purchase'When a rebate inquiry claim is filed by a member, MrRebates customer support will contact the merchant in question and will seek a resolution but MrRebates will not offer the rebate in question unless the merchant agrees to pay MrRebates for that particular rebateIf after weeks, a merchant does not resolve the rebate issue, this will constitute non-payment from the merchant and the rebate inquiry cannot be paid Again, it is written in the terms and conditions that MrRebates will make every effort to recover cash back with a claim but if the merchant denies that claim (for any reason), the cash back will not be paid OFFER: Per the Terms and Conditions, MrRebates has attempted to collect the cash back via a claim process with Groupon which was denied by Groupon The cash back payment was not funded by Groupon so the claim for the cash back has been denied as written in the terms as the MrRebates' claims procedure Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I reject MrRebates explanation for three reasons First, despite what they claim, the MrRebates website does say that all you have to do to get a rebate is use their web portal so MrRebates has guaranteed payment if I use their site which I didSee the excerpt from MrRebates FAQ Section belowPlease note that there is no statement there about needing to wait to receive a commission from the store and no disclaimer that they don't pay out rebates if the merchant denies the claim Their own statement in their own FAQ totally contradicts their claim that they "make no guarantees that cash back will be rewarded on purchases even if all steps are followed..." Their FAQ says that if you use their website and click on the merchant that will "MAKE SURE" that you get your rebateThat sure sounds like a guarantee to meFor reference, look at MrRebates "FREQUENTLY ASKED QUESTIONS" found here http://mrrebates.com/support/faqs.asp "HOW DO I SHOP AT A MRREBATES STORE AND EARN CASH BACK? The ONLY ACTION REQUIRED to get a cash back rebate IS TO SIMPLY CLICK ON YOUR DESIRED STORE AND MAKE YOUR PURCHASE IN THAT SAME CLICK SESSIONYour click-through from MrRebates activates a code in the store's shopping cart THAT WILL MAKE SURE THAT YOU ARE CREDITED WITH THE REBATE Each order from a participating store requires a unique click-through from MrRebatesIf you are making multiple orders then make sure you have a separate store click for each corresponding order Please note that rebates do not show up in a store's shopping cartREBATES ARE CREDITED A FEW DAYS LATER in your MrRebates' account." If you look at MrRebates' own language in their FAQ, there is no disclaimer, no qualification on payment, no notice provided that they won't pay their claims if you use their websiteThe are just making statements now because they made promises and don't want to pay out what they owe Second, I called Groupon and told them what MrRebates said and they denied that there was any record of any commission paid out on my orderI spoke with a representative named spoke to Tycelynn at Groupon, she not only confirmed that there was no rebate in their records but she went and spoke with her supervisor who also reviewed the file and re-confirmed that there was never any kind of rebate, discount or voucher given for my Samsung TV purchasesSo Groupon itself is disputing MrRebates' claimsMrRebates just doesn't want to pay out the rebate and that is contrary to their own statements and policies mentioned in their FAQ above Third, when I contacted MrRebates and told them that Groupon said there was no rebate paid out MrRebates told me not to contact GrouponThey tried to discourage me from investigating their denialThey said they work with an unnamed third party on the rebatesI asked them to tell me who that was since they obviously made a mistake and offered to participate on a joint call with them to explain the situation and they told me they woudn't tell me who handles the rebates and wouldn't allow me to speak to their third partyThat's ridiculousIt's very easy and very unprofessional to say that some mysterious, unidentified and unnamed third party controls the rebates and then blame the third party for denying the rebate when it is MrRebates responsibility since they are the ones that made the promise to pay the rebate if all of the steps were followedwhich I did Final Consumer Response / [redacted] (2000, 11, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this proposed resolution since it matches the resolution I requested in my initial complaintThank you Final Business Response / [redacted] (4000, 9, 2015/07/27) */ Contact Name and Title: Phyllis [redacted] Customer Service Manage This case has been appealed with the president of the company and, as a customer service, the manual rebate will be paid out to this customer at the expense of MrRebates Please note that the customer must be bound to the Terms and Conditions of the website for any future purchaseThe FAQ's are not a legal document and only serve as guidelines The manual rebate has been added to the customer account but please note that any further purchases are bound by the terms and conditions of MrRebates OFFER: The manual rebate has been added to the customer account