Mr. Robert's Auto Sales, Inc.

Initial Business Response /* (1000, 5, 2015/07/30) */
7/11/15 [redacted] purchased a vehicle and was told that unless we ran into a
problem getting a part or similar problem it should be ready for pickup on 7/13/15 but cannot guarantee it.
7/13/15 [redacted] called around 11:00 am asking if he could pick...

up vehicle at 1:00 pm. He was told that a part had to be ordered and would not be in until late afternoon on 7/14/15 at the earliest.
7/14/15 [redacted] was contacted around 3:00 pm and told that the part had not been delivered so far. [redacted] showed up at around 5:00 pm and insisted on taking the vehicle even though the complete service had not been completed.
7/14/15 At [redacted]'s request he took the truck at around 5:45 pm and said he would bring it back at 9:30 am on 7/15/15 for the service to be completed.
7/15/15 [redacted] came in and said the truck would not go in gear and was in the Village Inn parking lot at 90th and Wadsworth.
7/15/15 I sent our mechanic over to that location to check out the truck and diagnose to his best ability what the problem was. He said that it would not move forward or reverse. At that time, around 10:30 or 11:00 am I called [redacted] to have the truck towed to the dealership. At around 2:00 pm the tow truck driver said the truck would not fit on his flat bed. At that time I called Connolly's Towing and asked them to tow the truck to the dealership if they could. They were able to load the truck and towed it in around 5:30 pm.
7/16/15 I called Custom Transmission and asked the owner [redacted] if he could stop in and give us a diagnosis of what he thought the problem was. [redacted] opinion was that the truck was driven hard and overheated the torque convertor from abuse.
7/17/15 I was in the office from 9:00 am to 10:30 am and was called out for the remainder of the day. I instructed my personnel that if [redacted] called to have him call [redacted] at Custom Transmission to get his opinion of what happened to the transmission.
7/20/15 I spoke to [redacted] midday and told him that we would participate 50% of the repair for the transmission. He replied that he was not willing to invest another dime. [redacted] called me back when the office phones were transferred to my cell phone. During our conversation, I had a call I needed to take. I tried to put [redacted] on call waiting and lost the connection in the process.
7/21/15 [redacted] called around 12:00 pm and demanded his $2,500 down payment in cash in an envelope by 3:00 pm on 7/23/15. I told him that we have offered to participate 50% and that most dealers probably would not offer that concession. He replied that his demand stands and he expected a refund by the 3:00 pm deadline on 7/23/15. I called [redacted] midday and told him that we would have the transmission taken apart and if it was an internal problem we would cover 100% of the cost. If it was determined that the damage was due to abuse we would participate 50%. [redacted] said that he needed to talk with his wife and would get back with me. [redacted] called back later that afternoon and said that his deadline still stands. I told him we are trying extremely hard to help resolve the problem with him. He said that is not what he wanted and his deadline still stands.
7/23/15 [redacted] came into the dealership around 3:15 pm and walked into the office. He slammed his fist down on the desk and started getting irate and yelling. My Sales Representative got worried about the situation and called the police. They came and told [redacted] he needed to leave the premises and file a civil action if he chose to do so.
7/24/15 I spoke with [redacted] and told him we need to get the truck in to the transmission shop and get it apart to see what happened. He said he did not want [redacted] at Custom Transmission touching it. He said he wanted his transmission shop, Budget Transmission, and his personal friend, [redacted] Danieley who is the owner of the shop, to do the repairs. He gave me the contact information for Budget Transmission, and we agreed to do that for him.
7/27/15 I called Budget Transmission and spoke to [redacted] the owner and asked him what he estimated the cost of repairing the transmission according to what he thought was wrong with it. He estimated $2,000. The dealership owner personally towed the vehicle to Budget Transmission and spoke with [redacted].
7/28/15 [redacted] called and said it is a transmission problem.
7/30/15 Today we are waiting for Budget Transmission to get back to us.
In response to [redacted]'s complaint to Revdex.com:
1. We do return phone calls.
2. We are willing to participate in costs to fix the problem.
3. We never promised to refund the customers down payment.
4. We have fixed the air conditioning.
5. We have a Carfax Report on the vehicle which was available to our customer on the date of purchase and is still available to share with the customer.
6. Even though the vehicle was sold " As Is-No Warrantee" as signed by the customer on the Sales Agreement, Buyers Guide, and Warrantee Disclaimer we voluntarily have offered to participate in costs towards repair.
7. This vehicle was driven by the owner when at time of trade in, by the sales person to obtain a current emissions test, and by the mechanic at Mr. [redacted]'s Auto Sales none of whom noticed a transmission problem. Our Manager also contacted the previous owner when this problem arose and inquired if he had experienced any transmission problem previous to trade in and he stated there was no damage or prior issues with the transmission since he purchased the truck.