Mr Ronnie's Famous Hot Donuts

Thank you for notifying our dealership of *** ***'s concern*** *** had his Ford *** in for an oil and filter change on August 8, The mileage was 52,We did not see the vehicle in In the customer had visits with us, 06/15/miles 36,and 12/14/40,
miles.*** *** called our service manager on January 13, and stated he had moved to Colorado and was getting his oil changed and the dealer informed him his drain plug was stripped out and could not be replacedThe dealer informed him he would have to replace the oil panThe customer told our service manager if we did not pay for the oil pan replacement he would use social media to give us a " bad reputation".*** *** stated in his messages that the Colorado dealership's technician told him the plug was only hand tightened and it's a wonder it didn't fall out in his journeys from Pennsylvania to ColoradoThere are so many arguments that could take place about a stripped or cross threaded oil panIf it was loose there would have been oil in his driveway and he would of noticed a burning smell from the oil hitting the engine soon after his oil change with us in August 2015, or at some point during the 10,miles since his last oil changeAlso, with the technician stating it's a wonder it did not fall out, it normally would have leaked oil and would not of made it 10,miles and with the plug that loose , the oil would of drained out and the motor would have seized.I would like to add that judging by *** ***'s service history, according to ***, he has kept his oil changed on a 5,to 6,mile intervalThere is over 10,miles on his vehicle since his last change with *** Hoskins Ford in No accusation, just seems out of his trendWas there a change in between? Did the technician in Colorado cause this?It is unfortunate that *** *** discovered this in Colorado, we would have liked to have the opportunity to check out his claimWe stand behind our work and have an excellent reputation of taking care of our customersAt this time, we are not going to pay his requested reimbursement.Thank you for your time, please feel free to contact us with any other questions.Sincerely,Lorri T***Service Director

So to be clear, Hoskins believes that had they stripped the screw, they would have known of and corrected the issue before my car left their service center. They also state that the stripped screw could not have made it 10k miles. Also they take the position that the loose plug would have come out. However, and I do appreciate their confidence, they are not questioning my integrity.My question is, does a screw ever work itself out over time, or does it just become loose immediately. I have stripped a screw myself and had thought it was tight and securely in place, only to return at a later date and discover my mistake. Also, correct me if I am wrong, but the oil pan is not an area of the engine under high pressure. The oil pressure starts after the pumpthis means that an oil plug would have to work itself out and wouldn't just burst out if poorly replaced. Also consider that there is a spectrum of stripped screws from degraded threading to completely removed.One last thingin the army one of my team responsibilities was tightening the half shafts on our gun trucks. The half shafts of older trucks had come loose and left them disabled on missions. The screws worked themselves loose over a long period of time, not instantly. Its a different part, but my point is that Hoskins tech could have easily stripped the screw unintentionally and also thought it was tight, then 10k miles later it had plenty of opportunity to loosen and have the Fort Collins tech find it loose.Also, thanks for supporting the troops, the police, and the scouts.I hope you will consider the facts and logic I am presenting.
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Dear *** ***,Thank you for notifying us of *** ***'s responsePlease refer to our past responses in regards to this matterWe will not be offering assistance for reimbursement. *** Hoskins Ford is a reputable dealer, if we felt we were liable with the information provided we most certainly would of resolved this matter when *** *** spoke with our service manager, Kevin T***.I hope with the information provided from both parties, the Revdex.com will be able to resolve the matter at handPlease do not hesitate to contact me if you should have any further questions.Sincerely,Lorri T***