Mr. Roof Grand Rapids

I had Mr Roof come do some work based on their many years in business, and Revdex.com accreditationUnfortunately if they are capable of good service, I must be an exceptionThey we were not the cheapest quote by a long shot, but I was not deterred because I was willing to pay more to make sure the job was done right First, they quoted new decking, which they did not replaceOnly after I called them on it, did they say they would take it off the billSecond, The clean up left trash all over my neighbors yard, they said they wouldn't clean up because it was on someone else property(no fences between the two, could have just asked the neighbors, or told me.) Third, my largest issue of ice damming, (Pre-existing to MR Roof) was not addressedI told them as a disabled veteran, I was not able to climb a ladder in the middle of winter to deal with the ice dammingIf the damming issue were not fixed, then there was no point in putting on a new roofFourth, the roof looks like a cut-rate company did itThey did not quote flashing, which should have been doneThey did not ask if I wanted the flashing done (easy upsell?)I expected a professional company to come and make sure my roof, as a system, looked well, and performed like it shouldI was not overly concerned with price as long as it was done rightI was deeply disappointed with the final result, and now I am having difficulty getting anyone to respond to, or help me find a solution to my complaints.They tell you their product is top notch and their service is #I am greatly disappointed with bothI urge anyone I discuss roofing and home improvement with to not use Mr Roof

I had Mr Roof come do some work based on their many years in business, and Revdex.com accreditation. Unfortunately if they are capable of good service, I must be an exception. They we were not the cheapest quote by a long shot, but I was not deterred because I was willing to pay more to make sure the job was done right. First, they quoted new decking, which they did not replace. Only after I called them on it, did they say they would take it off the bill. Second, The clean up left trash all over my neighbors yard, they said they wouldn't clean up because it was on someone else property. (no fences between the two, could have just asked the neighbors, or told me.) Third, my largest issue of ice damming, (Pre-existing to MR Roof) was not addressed. I told them as a disabled veteran, I was not able to climb a ladder in the middle of winter to deal with the ice damming. If the damming issue were not fixed, then there was no point in putting on a new roof. Fourth, the roof looks like a cut-rate company did it. They did not quote flashing, which should have been done. They did not ask if I wanted the flashing done (easy upsell?). I expected a professional company to come and make sure my roof, as a system, looked well, and performed like it should. I was not overly concerned with price as long as it was done right. I was deeply disappointed with the final result, and now I am having difficulty getting anyone to respond to, or help me find a solution to my complaints.They tell you their product is top notch and their service is #1. I am greatly disappointed with both. I urge anyone I discuss roofing and home improvement with to not use Mr Roof.