Mr. Rooter of Richmond

I am responding to the complaint made against our company, MrRooter of Richmond (case# ***)We disagree with the customer’s description of the events that took place. Our company was called to
investigate a high water bill, manager advised that there were no leaking faucets or toilets to her knowledgeOur service technician arrived on the job site and found three toilets that had a slow leak into the bowlsHe also found toilets needing to be rebuiltThe technician made the necessary repairs and then checked the water meter to ensure that the meter was not showing leakingThe technician also dye tested all of the toilets to further ensure that there were no leaksOur field supervisor has left messages to speak with the owner of the facility to discuss this matter and she has not returned any callsPlease let me know if you need anymore information regarding this complaint.Thank you and have a wonderful day!Heather ***
*
*** ***
*** **
*** ** ***
***
***
***

I am responding to the complaint made against our company, MrRooter of Richmond (case# ***)We disagree with the customer’s description of the events that took place. Our company was called to investigate a high water bill, manager advised that there were no leaking faucets or toilets
to her knowledgeOur service technician arrived on the job site and found three toilets that had a slow leak into the bowlsHe also found toilets needing to be rebuiltThe technician made the necessary repairs and then checked the water meter to ensure that the meter was not showing leakingThe technician also dye tested all of the toilets to further ensure that there were no leaksOur field supervisor has left messages to speak with the owner of the facility to discuss this matter and she has not returned any callsPlease let me know if you need anymore information regarding this complaint.Thank you and have a wonderful day!Heather ***
*** ***
*** *** ** ***
***
***

When we called Mr. Rooter to fix our problem they were made aware that we had a leak "somewhere". When the plumber came out and told us what needed to be fixed he said this will fix your problem. He was asked 3 different times and assured us that this is the problem and did $600.00 worth of "unnecessary" repairs. The second company that had to be called to fix the problem said that necessary repairs were not done to fix the leak. The repairs that were down weren't down correctly and had to be fixed by the new company. When Paul was called he said he would come back out to access the issue and never did. We have been ignored and costly unnecessary repairs were done. The letter stated that several messages were left with no return phone call back. Paul called one time. At this point I want a refund for unnecessary repairs. We feel "taken" and ignored. I want a full refund.
Thank you,
[redacted]

When we called Mr. Rooter to fix our problem they were made aware that we had a leak "somewhere". When the plumber came out and told us what needed to be fixed he said this will fix your problem. He was asked 3 different times and assured us that this is the problem and did $600.00 worth of "unnecessary" repairs. The second company that had to be called to fix the problem said that necessary repairs were not done to fix the leak. The repairs that were down weren't down correctly and had to be fixed by the new company. When Paul was called he said he would come back out to access the issue and never did. We have been ignored and costly unnecessary repairs were done. The letter stated that several messages were left with no return phone call back. Paul called one time. At this point I want a refund for unnecessary repairs. We feel "taken" and ignored. I want a full refund.Thank you,[redacted]
[redacted]

Review: I was told that they could fix my leak. Their work did not fix our leak and they charged me $596.55. Disappointed at their promise and now I want my money back and they have ignored my calls.Desired Settlement: I was told by their technician that his repairs would fix our problem and guaranteed it. We have had to hire another plumber to fix our issue and fix what Mr. Rooter repaired incorrectly. They didn't fix the problem and fixed toilets that didn't need repair and charge Victory Lady Fitness $596.55. I want a FULL REFUND. We have contacted Mr. Rooter and we do not get any calls back or a response to our request.

Business

Response:

I am responding to the complaint made against our company, Mr. Rooter of Richmond (case# [redacted]). We disagree with the customer’s description of the events that took place. Our company was called to investigate a high water bill, manager advised that there were no leaking faucets or toilets to her knowledge. Our service technician arrived on the job site and found three toilets that had a slow leak into the bowls. He also found toilets needing to be rebuilt. The technician made the necessary repairs and then checked the water meter to ensure that the meter was not showing leaking. The technician also dye tested all of the toilets to further ensure that there were no leaks. Our field supervisor has left messages to speak with the owner of the facility to discuss this matter and she has not returned any calls. Please let me know if you need anymore information regarding this complaint.Thank you and have a wonderful day!Heather [redacted]

Consumer

Response:

When we called Mr. Rooter to fix our problem they were made aware that we had a leak "somewhere". When the plumber came out and told us what needed to be fixed he said this will fix your problem. He was asked 3 different times and assured us that this is the problem and did $600.00 worth of "unnecessary" repairs. The second company that had to be called to fix the problem said that necessary repairs were not done to fix the leak. The repairs that were down weren't down correctly and had to be fixed by the new company. When Paul was called he said he would come back out to access the issue and never did. We have been ignored and costly unnecessary repairs were done. The letter stated that several messages were left with no return phone call back. Paul called one time. At this point I want a refund for unnecessary repairs. We feel "taken" and ignored. I want a full refund.Thank you,[redacted]