Mr. Rooter of Youngstown

Review: Job started in February,not complete yet,stopped answering my calls.I have sewer gas in my basement and my driveway and yard are still dug up.It's hard to use the toilet being a foot off the wall(Iguess they forgot a tape measure that day)And on top of that,every time it rains the basement floods.Before the work 50 years dry.Desired Settlement: Fix what is wrong

Business

Response:

Per [redacted]

Good experience with the 2 technicians, who were professional, knowledgeable, and helpful. Although the service was too expensive, the technicians were commendable and did a good job.

Outstanding service by the technician.

Excellent job. courteous and professional

Good experience with the 2 technicians, who were professional, knowledgeable, and helpful. Although the service was too expensive, the technicians were commendable and did a good job.

Mr Rooter was very professional, prompt to respond to plumbing problem at one of my rental units. John R was very nice, polite and professional. Mr Rooter should be very glad to have him as a representative. Overall rating is excellent. Thank You.

Review: may 14 man came over to replant grass which was torn up when they replace my sewer line he then spread bags of dirt to cover the seeds, which didn't cover the seeds he needed a truck load the ground was as hard as the road as result no grass grew, I took picture of the yard and sent to [redacted] who works for Mr. Rooter and he said he will take of it, I also called Mr. Rooter 13 time. they said they e-mail the people to do it I ask to talk to their boss they refuse. I would appreciate your assistance in resolving this service for which I paid for. I look forward to hearing from you,

Business

Response:

Mr. Rooter has regraded the yard at this location as well as planted grass seed. Mr. Rooter has also returned a second time to replant the grass seed. Please keep in mind Mr. Rooter can not be responsible for properly watering the grass seed in order for it to grow properly. In good faith Joe Kijowski will call to set up a time to return and evaluate. Once Joe returns to this location we at Mr. Rooter will consider this complaint closed.Best Regards,Mr. Rooter Plumbing

Review: Around **:**pm on */28/2[redacted], I had a service man from Mr. Rooter Plumbing at my residence to address a backed up sewer line. The serviceman determined I needed to replace a collapse in the line at 60 feet. This would require excavation outside in my front yard 7.5 feet down, which would replace ** feet of clay pipe. He also determined that the inside cast iron line needed replaced as well. He scheduled the outside portion to begin that following Monday and explained the process as an extensive job. This cost would be $*,[redacted]. Knowing I didn't have the funds to pay this, he called a loan company that night on the spot at **:**pm and told me it needed done. I was under the impression I had no other option than to proceed with this job. The following Monday, I took off work to be present. Nobody showed up, and when I called several times, it kept getting postponed until later in the day. The job was not started on Monday as planned with no upfront notice, costing me work hours. The following day, the crew arrived to my house between 8:**am and 9:**am. I had my grandfather present to oversee the process. From the explanation previously given to me, I expected this job to take a few days. The crew finished up and left my residence by *:**pm that same afternoon. The 2 employees involved were using a rental excavator from [redacted] and finished the job in roughly 6 hours, to my surprise. The amount of pipe replaced was roughly * or 6 feet. It was brought to my attention that the amount of work done was not even close to being worth $*,[redacted]. I reached out to Mr. Rooter regarding this, but they ensured me it was. Having no prior experience or knowledge of plumbing, I contacted two other plumbing companies to quote the same job and received quotes significantly less. Both of these companies informed me that I was being taken advantage of because, it was clear I had no knowledge of the actual worth of the job. They also came out and advised the inside portion did not actually needed replaced, as Mr. Rooter was suggesting. The first written quote I have is from [redacted], an accredited plumbing company in Salem, Ohio. They provided me an estimate to replace my entire front yard (much more than Mr. Rooter actually did) for $[redacted]. The second quote I have is from [redacted], another accredited plumbing company in Columbiana, OH. They quoted the same job between $[redacted] - $[redacted]. Both companies agreed Mr. Rooter was out of line to charge me so much more. I asked the Operations Manager, Joe, from Mr. Rooter to provide me with a breakdown of the costs so I could fully understand where the additional charges are coming from. He refused to offer this to me unless I paid. Having no other choice, I broke down the costs myself as the following to come up with a fair price in which Mr. Rooter would still be making a good profit above the average value: Rental for Excavator at $[redacted]/day with %[redacted] mark up = $[redacted] Supplies with mark up = $[redacted] employees @ $**/hr. ($[redacted]k salary each) = $[redacted] Total = $[redacted] The price Mr. Rooter provided is drastically higher than the average. I am very disappointed and feel taken advantage of, due to my previous lack of knowledge. I want to pay for the services provided by Mr. Rooter, but at a fair price. With how quickly they called a lender that late at night and also told me my inside line needed replaced, it's evident I was being taken advantage of, especially when the inside line is in fact fine as is.Desired Settlement: Using the calculations I listed and comparing with other accredited plumbing companies, a fair settlement would be no more than $[redacted]. This is above both the other companies and my own cost breakdown analysis.

Business

Response:

A Mr. Rooter technician did arrive at this job atapproximately 10:30Pm as shown on the attached report. After the technician evaluated what workneeded to be completed; an invoice describing work to be completed as well asthe total cost was given to you. The invoicewas signed, thus approving the work to be completed by Mr. Rooter at the agreedupon cost. The technician never statedit would take 2-3 days to complete the work.In regards to the amount of pipe installed; Mr. Rooter wouldbe more than happy to come out and camera the line to validate 10 feet of pipewas installed.[redacted] (one of the owners of Mr. Rooter) spoke to you andoffered $[redacted].** in good faith to pay your “other company” to repair the rest ofthe line. This offer was refused.In conclusion, Mr. Rooter has not received any payment towardsthe work which was completed. At thistime Mr. Rooter has instructed counsel to file suit to collect payment in fullfor services rendered.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear:

Review: Mr. Rooter just blatantly ripped me off. I called Mr. Rooter about them snaking my plumbing and they told me they would go to my house and give me a free estimate to go to my rental property in Youngstown Ohio.When they arrived they said that they recommend Hydroscrubing my line and that it would have a 3 year warranty that the line would be clear. So I said sure if you can fix it for $[redacted] I would pay for it. They charged my Credit Card before even beginning work.They then started work on the drain and in about 1 min they made a huge over flow of wast in my basement. They called me and said that they couldn't do the work and that they recommended that I pay them $[redacted] to dig up the basement. I told them I didn't want them to do anything, and the guy said because they can't do the Hydroscrubing that I would not be charged.I ended up flying to Ohio from California to fix the problem with another pluming company.After noticing that they did not remove the $[redacted] charge from my account I began to call them.I called over 9 times and they kept telling me that they would remove the charges and that a manager would call me back.I never got a call from the manager and never got my money back.I contacted my Discover card and they reimburst me. But then Mr. Rooter sent them a letter saying that all the work was complete and that I never contacted them about their work, even though no work was done because they said they couldn't do it and they said I wouldn't be charged.I am so frustrated and I am now looking into taking them to court, not for the money but for the principle. It might cost me thousands to resolve a $[redacted] issue but someone has to hold companies like this accountable.Desired Settlement: I would like my Discover Card refunded or a check for $[redacted].

Business

Response:

In response to this complaint. First Mr. Rooter would like to ask why wait a year to submit a complaint? One thing that was not mentioned in the complaint was the fact a camera was used to determine the cause of the drain issues. This was done at no charge. The finding where there was a break in the drain line. [redacted] was then notified and stated he has additional quotes to repair the drain because of on going issues from the past. Mr. Rooter matched the price of the other contractors to do the work but [redacted] said he was flying in from California to fix himself. Our camera technician even met with him to go over the job on site and the customer asked at that point if he dug it up if Mr. Rooter would pipe it in. We agreed to do this and was to call us when the pipe was exposed, Mr. Rooter never heard from him again. The first communications from [redacted] was actually from his credit card company regarding the charge back. We answered the complaint and per Discover Card payment was for Mr. Rooter. The next communication from him was this complaint, a full year after services.