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Mr. Rooter Plumbing of Saskatoon

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Mr. Rooter Plumbing of Saskatoon Reviews (1)

I wasnt quoted up front for a dishwasher install because they said they charge by time. I was shown a 'pricing binder' and charged $100 above industryWe needed a dishwasher installed and I called [redacted] ($150), [redacted] ($140) and a contractor ($150) to get a quote. I thought it would be easier to use a plumbing service because I also had to get a couple of lines snaked. I called Mr. Rooter accidentally, [redacted] and asked them what they charge for a dishwasher install. The lady told me that they don't have a set cost, they go by time. Seeing as I had 3 other consistent quotes, I was confident that the cost would be close to that. They were suppose to arrive between 11am and 100pm. I called at 1:30 to see when they would be arriving. THe lady said shortly. The [redacted] technician showed up with his backpack at 1:43pm. The install took him less than an hour, as we had uninstalled and removed our old dishwasher prior to him arriving. He the. went to snake our pipes and at this point (because he was late) I had to leave and my partner stayed to settle payment.I got home at 5:30 to find out that we had been charged $259.53 (for the dishwasher install alone).The technician showed my partner THE PRICING BINDER, that apparently didn't exist when I called to get a quote. Unfortunately she paid the bill.I called Mr. Rooter immediately and [redacted], they turn their phones off for the weekend. So I called Monday morning and spoke with the same lady and told her my issue and she said didn't they show you the binder? I was like yes, you told me there wasn't a binder I never would have hired you. Then she said I would have to speak to the owner, [redacted], who wasn't in right now. [redacted] finally called me back at 3pm and I was again reminded of the binder. [redacted] said that was the price and didn't I use the $20 coupon[redacted]? I asked for a refund of the $100 difference that every other company is charging and I wasn't quoted a price before work began. I never agreed to pay that. [redacted]Desired SettlementThe difference quoted by other companies. $150 from $259.53. As I was not quoted a cost upfront before work began. Business Response Business phoned our office and informed us that he would not be responding to the complaint. We advised him that that would result in an unanswered complaint and he replied that he didn't care.

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Description: Plumbers

Address: 1A 1540 Alberta Ave, Saskatoon, Saskatchewan, Canada, S7K 7C9

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