Sign in

Mr. Rooter Plumbing of Weirton

Sharing is caring! Have something to share about Mr. Rooter Plumbing of Weirton? Use RevDex to write a review
Reviews Mr. Rooter Plumbing of Weirton

Mr. Rooter Plumbing of Weirton Reviews (4)

The situation in regards to the questioning of the charges is do to improper wording on the invoice.  Instead of replacement of the P trap it was replacement of the sink in which the customer had completely removed himself.  Our manger has tried to contact this customer a couple of times...

and has left messages.  His call has yet to be returned.  The customer needs to contract our manager directly.  His name is Chris Bailey and his cell phone number is [redacted].
 
Best Regards,
Mr. Rooter Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I will not consider the matter closed after my meeting with [redacted] unless he offers me a refund for work not completed.futher more they were to replace pipe on both sides of the pipe showed in the picture. I have all my original receipts showing what they were to do. Also if they were to read what was wrote in my original complaint it stated why I hired someone else to come out to do work on my septic. Also when I did call them first before hiring someone else they gave me a estimate for almost 500$ to unclog the pipe and I specifically asked if there was a warranty and I was told no by the lady who answered the phone and the gentleman who came to my house. I am currently seeking a lawyer to help me handle this matter if we cannot receive a refund when I have my meeting on the 23rd which I scheduled for that day so my contractor can be here when [redacted] comes out for our meeting  
Regards,
[redacted]

The Job that was done was up to a 5' spot repair on a 6" clay sewer line that is 5' to 8' deep to repair two root intrusions and install a clean-out. This line was 7'6" deep to the top of the pipe. This is the job that was completed. The customer never to my knowledge asked for a breakdown of the...

work that was performed. He will be receiving one in the mail in the upcoming week. The warranty mix up was from two different jobs that could of been performed. The first job with a 5' spot repair comes with a three year warranty on the pipe that was replaced. The second option the customer had was to install a liner for the entire length of the sewer line from the house to the manhole, which he opted against having done. That project would of had a 50 year warranty. We contacted the customer to give him one separate option other than the two options that were presented to him initially and he opted not to go for the repair. There was no push to have it done. Just a better suggestion to have the additional work done to save him aggravation and hassle in the future from sewer line backups caused by the numerous offsets still present in his line. The spot repair that was done on the sewer line took care of one offset and the two root intrusions. Any further excavating would have required the removal of a concrete sidewalk, which would have incurred additional charges. The line is hydro-scrubbed and cleaned out of all debris. The stack was also repaired in the basement behind the toilet free of charge. There was a clean-out installed in the yard where the spot repair was done to give a better access to the sewer line. We apologize if you feel we were pushy in the "up-sale". We don't care about sales nearly as much as we care about our customers. We also prefer not to put a bandage on what can be a permanent fix. We like to make sure that all options are laid out on the table so that the customer can make the ultimate decision on how they want to address the problem at hand. Thank you very much for your concern in these issues. I hope I have addressed them. You will be receiving a breakdown in the mail for the excavation that was completed in the upcoming week.

Our Area Supervisor Chris Bailey has confirmed with me that he has spoke to Mr. [redacted] directly.  I have attached a copy of the work invoice as well as proof of refund to the customer's credit card.  We at Mr. Rooter in good faith have decided to refund the amount reflected on the invoice for the Ptrap minus the discount.
 
Best Regards,
Mr. Rooter Plumbing

Check fields!

Write a review of Mr. Rooter Plumbing of Weirton

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Mr. Rooter Plumbing of Weirton Rating

Overall satisfaction rating

Address: 1400 Pennsylvania Ave, Weirton, West Virginia, United States, 26062-3419

Phone:

Show more...

Web:

This website was reported to be associated with Mr. Rooter Plumbing of Weirton.



Add contact information for Mr. Rooter Plumbing of Weirton

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated