We contracted for two engineered floors that were severely distressed with sun fade. We were told that after the sandless process that our floors would look nice.
Results were horrible! Also they moved the furniture back into the rooms before the floors were cured and caused scarring. Met with Mr. Bass the franchise owner and he wanted to repair the floors. At this point we had contracted to replace our floors with vinyl and just wanted a refund. He said he would if we replaced the floor.
We replaced the floor but Mr. Bass would not reimburse us. We filed a civil lawsuit and lost because we did not prove our case. Mr. Bass was represented by an attorney. Disingenuous and misleading the defense made their case and the judge felt we had not. C'est la vie!
Suggest you stay away. If you do business with Mr. Sandless make sure you document before, after, take photos, record conversations, use email, text messaging, etc. Last but not least do not pay until job is done, floors are cured, you can walk on them and you are satisfied. Do not sign off on the job completion until you have done this and remember do not pay any $ prior to this.
Results were horrible! Also they moved the furniture back into the rooms before the floors were cured and caused scarring. Met with Mr. Bass the franchise owner and he wanted to repair the floors. At this point we had contracted to replace our floors with vinyl and just wanted a refund. He said he would if we replaced the floor.
We replaced the floor but Mr. Bass would not reimburse us. We filed a civil lawsuit and lost because we did not prove our case. Mr. Bass was represented by an attorney. Disingenuous and misleading the defense made their case and the judge felt we had not. C'est la vie!
Suggest you stay away. If you do business with Mr. Sandless make sure you document before, after, take photos, record conversations, use email, text messaging, etc. Last but not least do not pay until job is done, floors are cured, you can walk on them and you are satisfied. Do not sign off on the job completion until you have done this and remember do not pay any $ prior to this.