RE : *** *** ***Customer complains that we charged $more than he was told over the phoneIn actuality the customer obtained a price from another dealership that did not have the extremely limited product that we had in stockThat price from the other dealership was $less than us
for the said Limited Edition product many dealers were selling this product for up to $over retail) he was sold the vehicle for msrp and was given a discount on the factory destination fee of $he was charged $He was informed that we could not honor the competitors price because of the limited availability of this product, if he wished to purchase from the other dealership we would completely understand, but our price was $moreCustomer came in day of purchase and changed his mind several times about financing or not financing the unitOnce he made his final decision he was in a huge hurry to get out the door, and wanted to hurry through the paperwork processDuring this process we go over each line of the buyers order to avoid any confusion with price or what the customer is gettingWe do our best to ensure that each customer is treated fairly in their purchase and he was in no way forced to buy this extremely limited productThe customer also called us to complain about a speeding ticket that he received while driving his new unit.Sincerely,XTREME CYCLES OUTLET, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never called about a speeding ticket. I also got all the figures on the phone before I got off the phone plus another dealer had one also. The figure I was given was to get me there then once they had me they knew they could change the price as I had a driver. The speeding ticket lie shows you their dis honesty, plus they were to send us 2 tee's and fix the dent in the front end and still haven't heard a thing.
Regards,
[redacted]
RE : *** *** ***Customer complains that we charged $more than he was told over the phoneIn actuality the customer obtained a price from another dealership that did not have the extremely limited product that we had in stockThat price from the other dealership was $less than us
for the said Limited Edition product many dealers were selling this product for up to $over retail) he was sold the vehicle for msrp and was given a discount on the factory destination fee of $he was charged $He was informed that we could not honor the competitors price because of the limited availability of this product, if he wished to purchase from the other dealership we would completely understand, but our price was $moreCustomer came in day of purchase and changed his mind several times about financing or not financing the unitOnce he made his final decision he was in a huge hurry to get out the door, and wanted to hurry through the paperwork processDuring this process we go over each line of the buyers order to avoid any confusion with price or what the customer is gettingWe do our best to ensure that each customer is treated fairly in their purchase and he was in no way forced to buy this extremely limited productThe customer also called us to complain about a speeding ticket that he received while driving his new unit.Sincerely,XTREME CYCLES OUTLET, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never called about a speeding ticket. I also got all the figures on the phone before I got off the phone plus another dealer had one also. The figure I was given was to get me there then once they had me they knew they could change the price as I had a driver. The speeding ticket lie shows you their dis honesty, plus they were to send us 2 tee's and fix the dent in the front end and still haven't heard a thing.
Regards,
[redacted]