Mr Tech Guru

Review: It all started when I tried to reach [redacted] to repair my [redacted] 7 tablet. I got this guy, who asked me to plug in my [redacted] to my computer to trouble shoot. He then exclaimed, OMG!!, you have a foreign account on your computer looking at all your information. They can see your bank info, credit, etc., etc. Well I was terrified. He said not to worry, I will connect you to someone who can get rid you of this problem for you. This guy told me that for $320 he could clean up my computer and safeguard it for a year and for $180 more they will safeguard me for life. I was still in shock about this infiltration, so I agreed. They then ran all this stuff on my computer, which I assumed is supposed to do what they say. They told me that they were going to put 2 charges on my credit card one for $299 and one for $199. That's the way they had to do it. Since then I went online and saw how many people have been roped in by this company and I feel violated. I have called them twice to ask them, where is my warranty, where is my guarantee in writing, what am I getting for $500? They keep saying don't worry it's coming. I got nothing. I went online and looked at the services that they offer and nowhere do I see anything as expensive as I paid. I am going to call them and at least cancel the lifetime warranty, but I wanted to talk to you first. I have not paid my credit card bill yet. I feel as though I have been scammed.Desired Settlement: at last get back my $180 lifetime warranty and since they publish $199 to repair operating system, $100 back on that. I also want (need) some written warranty or guarantee as to what I am getting for money.