Mr. Tech Support

***,
I would consider it half way resolved but as best as I can hope for now. The files are still missing and I have asked the technician who serviced the computer for help. I am skeptical that anything will happen.
I know that is an evasive answer but I would still prefer to see a more satisfactory resolution than I anticipate receiving
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
Arial, 'Lucida Grande', sans-serif;">[redacted],
 
I am writing to follow-up on the complaint I filed nearly three weeks ago.  
 
To date I have heard nothing except that the company was notified of the complaint.  There has been no communication from the company and I fear the property will be lost if the problem is not resolve quickly.  
 
Is there any additional action I might take other than waiting for the 30 day period to end?
 
Thank you for your assistance.

Review: My computer was picked up for repair on 30 May 2014. It was returned on 2 June 2014 without the files that were stored on the system. I was told there was a problem related to files that compromised the operation of the system. Since then, numerous contacts with technician [redacted] to determine when the files might be returned have been futile. I have been told that another company is working on restoring the files, however, I have not been given the name of the company or a timeframe for resolution of the issue. My last contact with [redacted] was on 25 June when he responded to my phone call with a text informing me he would be calling that evening. He never called. I sent [redacted] another text today and have not received a response. The company does not respond to my calls about the status of my files.Desired Settlement: I would like the files returned whether they have been "repaired" or not. It has four weeks and I need this problem corrected now. If necessary, I will have someone else find the source of the problem and "repair" the files.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

[redacted],