Mr. Tow Auto Repair

It has come to my attention after speaking with MrTow, that the reason behind my car being towed was because my car was “on the line” and then speaking with another person that my car was “over the line”The next person said my car was at a degree angleThe more I talked to representatives, the worse my car’s position becameI requested the photographs that were taken of my car to be emailed meBoth of those two representatives said that they would be sending them todayWhen I called back around 3:pm to see the status of the email, the employee then started raising his voice at me telling me to “Come here and I’ll show you the photos” in a very threatening wayThey then said to contact my leasing office with the photos of my carConsidering there was a car parked RIGHT NEXT to my car, I find
it hard to believe that my car was so far over that it was in two lanes (Which the then manager said)I have constantly been very conscious of how and where I parkOut of over a decade of driving, I have not once been towedNot only was the car checked on around 1am, towing time 2am, there were cars parked beside it and they could easily get in and out of their vehicleIt’s a very sad feeling that I am scared to park my car without taking a photo for evidenceMrTow is not only unprofessional but their stories are not consistentThis company is not honestI do not feel that I have trust for this company or that my car is safe in the parking lot of my apartmentsI’ve already paid the $to retrieve my carThere is nothing to do at this point, I would take full responsibility if I didn’t have a pass or if I truly was over the line, but this is just ridiculousNot only was I talked down to and ridiculed…But I was lied to on multiple occasions with different representatives just trying to resolve this issue In the end of the day, my car was simply a bonus on their check and not a true issue in the parking lotTowing trucks are great when you break down, but they will do ANYTHING to mess you over if it helps their pay check

It has come to my attention after speaking with Mr. Tow, that the reason behind my car being towed was because my car was “on the line” and then speaking with another person that my car was “over the line”. The next person said my car was at a 45 degree angle. The more I talked to representatives, the worse my car’s position became. I requested the photographs that were taken of my car to be emailed me. Both of those two representatives said that they would be sending them today. When I called back around 3:20 pm to see the status of the email, the employee then started raising his voice at me telling me to “Come here and I’ll show you the photos” in a very threatening way. They then said to contact my leasing office with the photos of my car. Considering there was a car parked RIGHT NEXT to my car, I find

it hard to believe that my car was so far over that it was in two lanes (Which the then manager said). I have constantly been very conscious of how and where I park. Out of over a decade of driving, I have not once been towed. Not only was the car checked on around 1am, towing time 2am, there were cars parked beside it and they could easily get in and out of their vehicle. It’s a very sad feeling that I am scared to park my car without taking a photo for evidence. Mr. Tow is not only unprofessional but their stories are not consistent. This company is not honest. I do not feel that I have trust for this company or that my car is safe in the parking lot of my apartments. I’ve already paid the $125 to retrieve my car. There is nothing to do at this point, I would take full responsibility if I didn’t have a pass or if I truly was over the line, but this is just ridiculous. Not only was I talked down to and ridiculed…. But I was lied to on multiple occasions with different representatives just trying to resolve this issue. In the end of the day, my car was simply a bonus on their check and not a true issue in the parking lot. Towing trucks are great when you break down, but they will do ANYTHING to mess you over if it helps their pay check.