Mr Transmission

To Whom It May Concern: I am writing in response to your letter concerning a complaint from [redacted] I am aware that Mr [redacted] is unhappy and I have tried to contact him three different times since 2/5/I left a message each time I calledI also asked [redacted] from our home office to try to contact the customerHe told her that he had been very busy but would contact meAs of now I have not heard from Mr [redacted] When the customer came to pick up his car he was told that we needed to keep the car a bit longer to properly identify the issueMr [redacted] was told that the problem was most likely not in the transmissionI suspect that the problem is a transmission mount and is not internalWithout more time to diagnose the issue properly we were unable to address this issueMr [redacted] believes it is an internal transmission issueThe technician that looked at the car has years experience and is very competent in his fieldIf the customer could have left the car longer I feel certain that his issue could have been resolvedMrTransmission appreciates the opportunity to resolve this issue to the customers satisfactionI look forward to hearing from Mr [redacted] at his earliest convenience so we might resolve this to his satisfactionSincerely, [redacted] Center Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The vehicle in question, chevy s10, was towed to our shop, [redacted] Transmission, on Monday April 20th for our free diagnostic checkThe vehicle would not move and could not be drivenThe problem was determined to be the clutch and the clutch hydrolic system***, the manager, called Mr [redacted] on that same day with the diagnostis and a price for the repairMr [redacted] authorized the repair the next day Tuesday the 21st April [redacted] told him the vehicle should be ready by that FridayMr [redacted] stated that he would not have the funds for the repair until Monday April the 27th and told [redacted] not to hurry the repair because he didn't have the moneyMrs [redacted] called on Thursday 23rd and said they had the money and needed the vehicle asap [redacted] explained to her the vehicle would not be ready till the next day , at the earliestMrs [redacted] was very upset that the vehicle would not be ready untill the next day Friday April 24th [redacted] called Mr [redacted] and left message that the vehicle was ready for them to pick up The vehicle sat all weekend and MRand Mrs [redacted] show up with no prior notice to pick up their vehicle on Monday the 27th Evidently the vehicle has a weak battery because the battery was dead when they arrived on the 27th and had to be jump started with our battery boosterThis minor dead battery issue was totall unaccectable to them and they were both upsetIf they would have just called instead of showing up unannounced, this problem could have been avoidedWE are not responsible for their old weak dead batteryThey picked up their vehicle and leftLater that same day [redacted] was walking thru the show and noticed that the technician had failed to install the clutch master cylindedHe immediatly called Mr [redacted] and explained our error and offer to give him a refund on that part of the repair or he could bring the vehicle back the next day and the part would be installed while he waitedHe wanted the part installed so the next day Tuesday the 28th he arrived and the part was installed at that time while he waitedHis only complaint at that time was his dash lights were not workingNO OTHER COMPLAINTSThe technician showed him that his ignition switch, which had been broken for some time, was the problemBy shaking his broken switch would cause his dash lights to flash on and off Not our problem eitherMr [redacted] states in his complaint letter that his Ac was working UNTILL the 3rd of May thats six days after we worked on his vehicleHis AC was working for six days after the vehicle left our sightAgain, not our problemHe should take it back to whoever he had do his ac repair, it should be covered under some kind of warranty if in fact it is new as he states in his complaintThen he states that his wheel bearings are badWell this vehicle has over miles on itWheel bearings are a wearable item and with that many miles it is no wonder they are wore outOnce again, not our problemTo recap: dash lights not working....causepreviosly broken ignition switchAC not working....worked for six days after leaving our shopBad wheel bearingsover miles they are just wore outThe work we performed, clutch replacement, is working fine because he makes no mention of it in his complaint letterThis customer doesn't seem to understand that a vehicle with over miles on it will require periodic maintance to keep it on the roadOther than the warranty, as stated on the repair order, [redacted] Transmission owes this customer nothing

Complaint: [redacted] I am rejecting this response because:i will NOT let mr transmission touch my car againafter taking it there and leaving it with them for hours, they could not even tell me what the problem would beall they could tell me is that 'oh it might be this, it might be that'the parts that they suggested might be bad were the parts I had told them about BEFORE I dropped my car off!not only that, I had to show their mechanic that has 30+ years experience HOW to operate the transmission in my car and how to switch it's modesfor years experience, its a bit sad that a customer has to show them HOW to work the car they are being charged with repairing.going on those items alone, there is absolutely no reason I would take my car back to mr transmissioni am contacting my credit card company and filing a chargebackthis is taking entirely too long for a simple refund request.please do not attempt to call me either, I have no time to deal with scammers who just parrot back everything you tell them, want hours to diagnose your car and never start on it until you get back and then charge you money to tell you everything you told them Regards, [redacted]

To Whom It May Concern: I am writing in response to your letter concerning a complaint from [redacted]. I am aware that Mr. [redacted] is unhappy and I have tried to contact him three different times since 2/5/2015. I left a message each time I called. I also asked [redacted] from our home office to...

try to contact the customer. He told her that he had been very busy but would contact me. As of now I have not heard from Mr. [redacted]. When the customer came to pick up his car he was told that we needed to keep the car a bit longer to properly identify the issue. Mr. [redacted] was told that the problem was most likely not in the transmission. I suspect that the problem is a transmission mount and is not internal. Without more time to diagnose the issue properly we were unable to address this issue. Mr. [redacted] believes it is an internal transmission issue. The technician that looked at the car has 30 years experience and is very competent in his field. If the customer could have left the car longer I feel certain that his issue could have been resolved. Mr. Transmission appreciates the opportunity to resolve this issue to the customers satisfaction. I look forward to hearing from Mr. [redacted] at his earliest convenience so we might resolve this to his satisfaction. Sincerely, [redacted] Center Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The transmission work is poorly done and the people and technicians at [redacted] transmission are sorely mistaken. If they knew and took into account the level in which I personally take care of my vehicle, they would know that regular maintenance on my vehicle is performed and no other problems exsisted until the "vehicle in question" as [redacted] put it, was in the possession of one [redacted] Transmission. Their claim of gross negligence on my part and failure to call them before I arrived is  preposterous and if  The maintenance person working on said vehicle calls to inform the client that the vehicle is ready for pick up needs to be ready for pick up. The statement of not being able to pick up the vehicle until Monday is a false allegation I merely asked if there would be any extra fees if the car must remain there until the following Monday. Absolutely no discussion of personal finances was ever done with my transmission.  Absolutely no discussion of personal finances was ever done with [redacted] transmission. The issue in question with the ignition switch for the reason of the instrument cluster panel being out is not a correct problem.  The issue in question with the ignition switch for the reason of the instrument cluster panel being out is not a correct problem Again I have backup my claims with second party opinions and observations.  
Regards,

The vehicle in question, chevy s10, was towed to our shop, [redacted] Transmission, on Monday April 20th 2015 for our free diagnostic check. The vehicle would not move and could not be driven. The problem was determined to be the clutch and the clutch hydrolic system. [redacted], the manager,...

called Mr. [redacted] on that same day with the diagnostis and a price for the repair. Mr. [redacted] authorized the repair the next day Tuesday the 21st April. [redacted] told him the vehicle should be ready by that Friday. Mr. [redacted] stated that he would not have the funds for the repair until Monday April the 27th 2015 and told [redacted] not to hurry the repair because he didn't have the money. Mrs. [redacted] called on Thursday 23rd and said they had the money and needed the vehicle asap. [redacted] explained to her the vehicle would not be ready till the next day , at the earliest. Mrs. [redacted] was very upset that the vehicle would not be ready untill the next day.  Friday April 24th 2015 [redacted] called Mr. [redacted] and left message that the vehicle was ready for them to pick up.  The vehicle sat all weekend and MR. and Mrs. [redacted] show up with no prior notice to pick up their vehicle on Monday the 27th.  Evidently the vehicle has a weak battery because the battery was dead when they arrived on the 27th and had to be jump started with our battery booster. This minor dead battery issue was totall unaccectable to them and they were both upset. If they would have just called instead of showing up unannounced, this problem could have been avoided. WE are not responsible for their old weak dead battery. They picked up their vehicle and left. Later that same day [redacted] was walking thru the show and noticed that the technician had failed to install the clutch master cylinded. He immediatly called Mr. [redacted] and explained our error and offer to give him a refund on that part of the repair or he could bring the vehicle back the next day and the part would be installed while he waited. He wanted the part installed so the next day Tuesday the 28th he arrived and the part was installed at that time while he waited. His only complaint at that time was his dash lights were not working. NO OTHER COMPLAINTS. The technician showed him that his ignition switch, which had been broken for some time, was the problem. By shaking his broken switch would cause his dash lights to flash on and off.  Not our problem either. Mr. [redacted] states in his complaint letter that his Ac was working UNTILL the 3rd of May 2015 thats six days after we worked on his vehicle. His AC was working for six days after the vehicle left our sight. Again, not our problem. He should take it back to whoever he had do his ac repair, it should be covered under some kind of warranty if in fact it is new as he states in his complaint. Then he states that his wheel bearings are bad. Well this vehicle has over 161659 miles on it. Wheel bearings are a wearable item and with that many miles it is no wonder they are wore out. Once again, not our problem. To recap: dash lights not working....cause... previosly broken ignition switch. AC not working....worked for six days after leaving our shop. Bad wheel bearings.... over 161659 miles they are just wore out. The work we performed, clutch replacement, is working fine because he makes no mention of it in his complaint letter. This customer doesn't seem to understand that a vehicle with over 161659 miles on it will require periodic maintance to keep it on the road. Other than the warranty, as stated on the repair order, [redacted] Transmission owes this customer nothing.

Please except this e-mail as final resolution for complaint # [redacted]. The reason for the delay is that we normally do not do any financing. This customer is the first customer we have ever offered financing to in the 20 plus years we have been in business. We have contacted the customer and have...

resolved this issue. We are going forward with the in house financing and the customer understands the procedure. Thank You for your help [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i will NOT let mr transmission touch my car again. after taking it there and leaving it with them for 4 hours, they could not even tell me what the problem would be. all they could tell me is that 'oh it might be this, it might be that'. the parts that they suggested might be bad were the parts I had told them about BEFORE I dropped my car off!not only that, I had to show their mechanic that has 30+ years experience HOW to operate the transmission in my car and how to switch it's modes. for 30 years experience, its a bit sad that a customer has to show them HOW to work the car they are being charged with repairing.going on those 2 items alone, there is absolutely no reason I would take my car back to mr transmission. I am contacting my credit card company and filing a chargeback. this is taking entirely too long for a simple refund request.please do not attempt to call me either, I have no time to deal with scammers who just parrot back everything you tell them, want 2 hours to diagnose your car and never start on it until you get back and then charge you money to tell you everything you told them.
Regards,
[redacted]