Mr Williams Accounting & Tax Service

Hi Revdex.com, We sent an email to the customer on 12/that had this issue, have not heard back from the customerThe pump is operated separately from us- They can be reached directly at [redacted] Although we reached out to Shell regarding this issue, this would be best effective by having the Customer contact them directly with the details of the issue Hope this matter helps and a copy of the email sent is below: Hi XXXXX, We would like to address your concern with the incident you had on 11/we can help to bring this attention to the Shell Service team that address these issuesPlease provide the pump # and approximate time you came, and we can submit the issue with Shell Service who can helpThanks, Automotive

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
 [redacted] - thanks for your time and yes, I would like you to pass along my 3/26 message to 896 Shell. Was'nt sure when I started this how this would play out. I just wanted someone to listen and to expose them a bit. I  will send them my invoice copy from the second mechanic and hope they help me with it. Once again, thank you very much for your help.

Hi,   Customer brought in the 2002 Ford Explorer on 10/1/2015, repairs were made through out the time it was sent to us which resulted in a different problem each time. The original branded parts from the Ford company were used with the following work done:   FORD brand Rear Cassette...

Assembly and Tension FORD brand front Cassette Assembly and tension Re-Manufactured Starter Exhaust Valves Used Camshaft Engine repair from Machine Shop There was no charge to the customer after extensive time and repair was made and noted on the ticket with the following:   "Timing chain broken due to camshaft seizure. Also 3 bent exhaust valves due to camshaft seizing. Repaired engine under good faith the oil was not ran low and maintained. No customer charge"     Customer was not charged deductible which saved them $200. Repairs well exceeded $700 which was paid by Warranty company. Oil noticed not to be changed since original repair.    Repair was completed with no engine noise. We will be glad to provide the signed receipt/notes as given  to customer.

Hi Revdex.com,   We sent an email to the customer on 12/11 that had this issue, have not heard back from the customer. The pump is operated separately from us- They can be reached directly at [redacted]. Although we reached out to Shell regarding this issue, this would be best effective by...

having the Customer contact them directly with the details of the issue.   Hope this matter helps and a copy of the email sent is below:       Hi XXXXX,   We would like to address your concern with the incident you had on 11/24. we can help to bring this attention to the Shell Service team that address these issues. Please provide the pump # and approximate time you came, and we can submit the issue with Shell Service who can help. Thanks,   896 Automotive