Complaint: [redacted] I am rejecting this response because: We were not informed that their warranty started from the date of repair and not the date when we picked up the unit We contacted them shortly after picking up the unit and informed them that we were having the same issue as before We had requested an invoice at the time we picked up the unit and were told they would e-mail an invoice which they did not do I contacted [redacted] technical service to see if they had record of what parts were sent and whether the parts seemed to be appropriate for the problem They told me they would request that information from MrAppliance When I followed up with [redacted] they told me that they had not received any information from MrAppliance and were unable to answer my questions I finally received an invoice after Revdex.com requested a copy be sent to us, and contacted [redacted] again I do not understand the issue with refusing to send us an invoice until Revdex.com requested it It appears that the $part (froth nozzle) which MrAppliance said was ordered after the initial repair was part of the initial order The $part was the froth nozzle which we told them was the source or point of our problem from the very beginning Although cost of the parts are not listed on the invoice which is puzzling, [redacted] told me the cost of the froth nozzle was $164.44, the stop ck, $and o-rings $each which would bring cost of parts to somewhere around $depending on how many o-rings were replaced Labor would have been around $which may or may not be reasonable since there is no record of time spent repairing the unit, again puzzling If MrAppliance wants to conduct their business without regard to customer service, then Revdex.com needs to withdraw their accreditation immediately We would like for our unit to either be properly repaired or the cost of the repair refunded because we were not properly informed of their warranty period, and after we informed them that the unit was not properly repaired receiving any follow from them We contacted them within what we thought was the warranty period which was days past the date which we were told was the date of repair and days before the period from the time we picked up the unit Hope that is not the new standard for customer service, and that Revdex.com does not endorse such practices Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I do not recall being informed that the warranty started with the day the repair was completed as opposed to when we picked up the machine We were not given any written material as far as we recall concerning the warranty We contacted MrAppliance shortly after we had picked up the machine and told them we were having the same problem with the unit and contacted them again on March which was within what we thought was the warranty period I would understand their position if we had contacted them at a much later date The additional repair they made to the machine was the result of their service tech overlooking or not detecting a problem before they gave us an estimate and we gave them permission to complete the work and is not relevant to this discussion since our unit was not properly repaired It seems to me that a business concerned with the quality of their work and the satisfaction of their customers would have contacted us before the warranty expired to: 1) see if we were still having the issue with the machine that we told them about in December and 2) remind us that the warranty period was coming to an end and ask if we were bringing the unit back or notI would understand them not contacting us concerning the warranty period if we had not informed them that repairs were not properly made This unit should either be properly repaired or our expenses reimbursed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: We were not informed that their warranty started from the date of repair and not the date when we picked up the unit We contacted them shortly after picking up the unit and informed them that we were having the same issue as before We had requested an invoice at the time we picked up the unit and were told they would e-mail an invoice which they did not do I contacted [redacted] technical service to see if they had record of what parts were sent and whether the parts seemed to be appropriate for the problem They told me they would request that information from MrAppliance When I followed up with [redacted] they told me that they had not received any information from MrAppliance and were unable to answer my questions I finally received an invoice after Revdex.com requested a copy be sent to us, and contacted [redacted] again I do not understand the issue with refusing to send us an invoice until Revdex.com requested it It appears that the $part (froth nozzle) which MrAppliance said was ordered after the initial repair was part of the initial order The $part was the froth nozzle which we told them was the source or point of our problem from the very beginning Although cost of the parts are not listed on the invoice which is puzzling, [redacted] told me the cost of the froth nozzle was $164.44, the stop c
k, $and o-rings $each which would bring cost of parts to somewhere around $depending on how many o-rings were replaced Labor would have been around $which may or may not be reasonable since there is no record of time spent repairing the unit, again puzzling If MrAppliance wants to conduct their business without regard to customer service, then Revdex.com needs to withdraw their accreditation immediately We would like for our unit to either be properly repaired or the cost of the repair refunded because we were not properly informed of their warranty period, and after we informed them that the unit was not properly repaired receiving any follow from them We contacted them within what we thought was the warranty period which was days past the date which we were told was the date of repair and days before the period from the time we picked up the unit Hope that is not the new standard for customer service, and that Revdex.com does not endorse such practices Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I do not recall being informed that the warranty started with the day the repair was completed as opposed to when we picked up the machine We were not given any written material as far as we recall concerning the warranty We contacted MrAppliance shortly after we had picked up the machine and told them we were having the same problem with the unit and contacted them again on March which was within what we thought was the warranty period I would understand their position if we had contacted them at a much later date The additional repair they made to the machine was the result of their service tech overlooking or not detecting a problem before they gave us an estimate and we gave them permission to complete the work and is not relevant to this discussion since our unit was not properly repaired It seems to me that a business concerned with the quality of their work and the satisfaction of their customers would have contacted us before the warranty expired to: 1) see if we were still having the issue with the machine that we told them about in December and 2) remind us that the warranty period was coming to an end and ask if we were bringing the unit back or notI would understand them not contacting us concerning the warranty period if we had not informed them that repairs were not properly made This unit should either be properly repaired or our expenses reimbursed Regards, [redacted]