MrAppliance of Pierce & St Croix Counties

Company states that the worker did go out there and review the problemUnfortunately, the user interface is no longer availableIf it doesn't work and they can't get a part for it, the consumer has to go back to the manufacturerThey did complete the service call

I am the owner of the Mr Appliance company and want to respond to this customers complaint.We got a call about a LG washer that wasn't performing correctly for the customer Mark our top technician went out and the unit had control board issues and worse yet that we can't get the part from LG headquartersFirst there is no possible way we would know what part had failed until a technician diagnoses it.Second we did not know LG had discontinued the part that had failed....after all that is near impossible to do this for any customer.We strive to do great work for all of our customers ,but in this case no one is the winner if we don't sell the overall job we don't make any money and worse yet the customer is unhappy that we cant repair the appliance.I hope the customer will understand the situation that is not our fault.Thank you for your business!MrAppliance of StCroix River Valley

In regards to ID customer Mr [redacted] @ [redacted] has complained that our company charged too much to try and repair a dehumidifier that was out of warranty We charged the customer half price of our fee of $and charged him $ for the research and the time talking to the corporation to accept his out of warranty dehumidifier for this sum of money and time spent we will accept his new unit and we will gladly refund all of his money If we can solve the issue please let us know what you would like to do in regards to spending hours to solve an issue for an unhappy customer