MrAppliance

At this time, I have been contacted directly by MrAppliance regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They are defending their position Saying they were told the refrigerator was noisy so they did not look at the coils but only the fan....which I found out from another vendor there is nothing wrong with the fan but rather the coils were so dirty the refrigerator was working extra hard to run If you bring you car in for service, do they not check everything? for $I got nothing but bad diagnosis In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com In Response to the complaint ID # [redacted] Number we were members of the Revdex.com up to April 1st and we were advised by our Corporate not to renew due to a large number of Revdex.com locations letting companies pay to remove bad referrals They feel that the Revdex.com has lost their respectability in the eyes of many of the educated consumers We still will follow their complaint resolutions as they are how we do business The Revdex.com has been removed from our site since our last response to the Revdex.com Number Our website don’t list our service fee and has never listed it We have charged the $service fee on high end appliances and stacked washer and dryers for the last years If you forget to tell us that you have a stacked unit then it is your fault we quoted incorrectly It is not our place to ask if it is a stacked unit this is the customers responsibility to tell us Number We ran your credit card after we put your itemized bill in the mail, but you had a receipt at the completion of the repairs also with the totals listed, and you did say we could run your credit card after we sent you an itemized bill All customers get an emailed receipt or if they don’t have an email address we mail it out You did sign the invoice at the completion of the repair So you received the signed receipt by email Remember you gave us a credit card on April 18th at the completion of the repair but it didn’t go through so after multiple calls we talked to you and found out you wanted the itemized bill even though we lost money doing the repair, and we made that clear to you when we ordered the last part and charged you only for the part Just the hourly rate for technicians for more than hours cost us $ Thank You [redacted] owner Moore & Moore Appliance Service LLC DBAMrAppliance

Dear Revdex.com In response to complaint # [redacted] [redacted] wanted an itemized bill which is difficult because we don’t break it down because our corporate offices have these prices preset in our I-pads which are based on type of repair not an hourly rate plus the parts This makes it easier on the customer because if it takes longer for the tech to complete she don’t pay extra We did break it down on a receipt the best we could on Saturday 4/18/when she complained for the first time and mailed that to her on Monday 4/20/ We couldn’t e-mail it to her because we can only e-mail from our I-pads but couldn’t break it down for her on our I-pads so we mailed it to herThe reason the service fee was $was because it is a stacked unit and we charge $for them and high end appliances That shouldn’t matter because she was not charged a service charge Our policy is that we only charge the service fee when the customer declines to repair, or the unit is not repairable, otherwise we charge for parts and labor to do the repair and waive the service feeIn our warranty it states we will charge extra if other parts are neededThe tech found that after installing the first part that another part was needed so I the owner Authorized doing the second part for just the parts cost The customer signed the receipt giving the go ahead to make the repairs Here is a break down for the repair that occupied technicians for just over hours We needed techs because the stacked washer and dryer was not accessible and required techs to remove the dryer to access the interior components, and that is why both parts were not diagnosed because the customer failed to tell us that the units were stacked so the first tech had to diagnose by what the control board told him and could not verify this This repair would normally cost more than $labor for tech’s but we gave the customer deep discounts to help the customer get her washer fixedThe Motor was $The Capacitor was $The Motor Board $ The labor was $Sales Tax $Total $ We still abide to the rules that the Revdex.com has set up but we do not subscribe due to unreasonable cost to do soWe have requested the Revdex.com be removed from our web site but were told it will be done during the next maintenance scheduled Thank You [redacted] Owner MrAppliance of Pittsburgh

At this time, I have been contacted directly by MrAppliance regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They did deliver three missing knobs on Jan.*, weeks after the promised delivery dateI have yet to receive a detailed bill for the amount paidAlso, after the knobs were delivered, it appears that one of the heating elements has a different problem that was not detected by the diagnosis made by the repairman in November Sincerely, [redacted]

I needed a pump changed in my washer thus I contacted MrApplianceI was charged $for job taking only minutes to complete$of which was for the pump that costs only $When I questioned this price the service guys said it was the markup and couldn't adjust the priceI could have changed the part myself, however I am at home on maternity leave with a new babyMrAppliance took advantage of my situation and way over charged meI would not recommend them to anyone