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MrClean It LLC

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MrClean It LLC Reviews (1)

We showed up to the house on Saturday August first, they were still in the process of moving their furniture out of the house upon arrivalThey were also still picking up animal feces off the carpeted floorsWith all our customers we advice them to have the house completely empty and to wait for the cleaning to be complete or come back upon completion to double check everything and let us know themselves how we did, or if there was anything that they wanted us to touch up before we leaveThey didn't want to wait for us to finish so they signed our disclaimer, made the payment, and left for the dayThe next day Sunday they went back to the house and called us to let us know that they have found a couple areas that they wanted touched up before the final inspectionWe returned and fixed the areas that we had over lookedTheir inspection was scheduled for Monday morning at 9amI received a call from the home owners at 9:saying that the house completely failed its inspectionI was baffled that a four bedroom house that used to be six bedrooms, two living rooms, two dining rooms, extra large laundry room, kitchen and bath house was inspected so quicklyWhen I took hours to cleanThey told us the house was inspected by one of their friends and that their friend would not fail them on purposeThey then demanded a complete refundAlthough they signed our disclaimer which clearly states that we don't offer a refund but we will return at no cost to re clean any areas that did not pass inspectionI was informed by the home owner that he did not want us to return to fix any of the issuesHe just wanted a refundWe asked for a list from the inspector, of the areas that didn't pass inspectionThe home owners forwarded an email from their friend that did the inspectionWe then told them even if we offered a refund we could not offer them a full refund because there was not enough issues listed in the emailWe informed them that we needed a professional email with the inspectors businesses letter head, not a personal emailThey forwarded the letter head document to meThe document we received was not professional it was still sent from a person email, and there was spelling, and grammatical errorsThe email also repeated itemsThe Co-owner of this company is Active Duty Military so we definitely do not take advantage of The Armed ForcesWhen we called housing all they said was we needed to be licensed and insured to be able to clean on BaseWhich we are and we have documents to prove that we areWe apologize that they were not satisfied with the services providedBut they signed our disclaimer which clearly states that we don't not offer refundsAnd they also declined us returning at no cost to correct the deficiencies

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Address: 198 Ridgeview Dr, Saint Robert, Missouri, United States, 65584-8614

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