MrComfort LLC of Virginia

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by MrComfort LLC of Virginia regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com spoke to a representative from the business, who advised that the repair had been completed on July As for the delays associated with the repair, she said that when the customer first had them out and was advised of the repairs that needed to be done, the customer asked to put the repairs on hold until she took out a loan, as some issues were not going to be covered by the warrantyShe said that after the customer began initiating the repairs once more, the warranty company ordered the parts, and they were of the understanding that they were being shippedThey later found out that the warranty company had not shipped the parts, but they needed to be picked upOnce that miscommunication was resolved, an appointment was scheduled for the customer for July They stated that they attempted to call her the day of the appointment to advise that the crew was running late, but did not reach herThey did come by on July 9, later than scheduled, but no one was homeThey stated at that point, calls were being scheduled two weeks out because the busy seasonThe customer was then scheduled for repair on July 21, which was completed at that timeThe customer requested a discount on items that the warranty company was not covering, and while they were not able to offer a discount on the parts needed, they did give a free maintenance agreement for year