Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] WOW! I will proceed with [redacted]. Thanks for the "D" Service. I can use my time and money elsewhere.
Regards,
H [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] At 3:37 pm (03/22/17) yesterday afternoon, the owner did leave me a voicemail message indicating that he was the person that I initially scheduled the appointment with on 3/20/17 @ 4:00 ish. He admitted he inadvertently omitted to inform me about the service call fee????? (not the issue) He offered for me to call him back when I was available. I returned the call @ 3:54 pm (03/22/17), and ultimately left him a voicemail. I clarified that I was not disputing a service fee would be expected for service rendered.... I clarified the reason I called the business after hours was because the technician became agitated because I inquired about the prices being quoted for the service options he was offering ---prior to him starting to dismantle the garage opener. He was offended I asked questions???? His assistant was on the ladder -- dismantling the garage opener. I was explaining the noises I was hearing, and was trying to understand the scope of what needed to accomplished to get the opener operating again. I simply wanted to understand the options of services vs. the costs of each option. It was only after I asked him to calm down with the tone and attitude that he even mentioned he should being charging me for just pulling up.... overall, he displayed a HORRIBLE, DEMEANING, NON PROFESSIONAL attitude. I further indicated that I was still VERY interested in having the garage door opener replaced via the $280 price quoted to me by [redacted]. I inquired if the service could be scheduled for this Friday, 3/24/17. My only request is for [redacted] to NEVER be sent back to my residence to service the garage doors. My voicemail message has not yet been responded to. I still need the repair. I was trying to maintain a relationship with the company that installed the doors.
Regards,
H [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] WOW! I will proceed with [redacted]. Thanks for the "D" Service. I can use my time and money elsewhere.
Regards,
H [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] At 3:37 pm (03/22/17) yesterday afternoon, the owner did leave me a voicemail message indicating that he was the person that I initially scheduled the appointment with on 3/20/17 @ 4:00 ish. He admitted he inadvertently omitted to inform me about the service call fee????? (not the issue) He offered for me to call him back when I was available. I returned the call @ 3:54 pm (03/22/17), and ultimately left him a voicemail. I clarified that I was not disputing a service fee would be expected for service rendered.... I clarified the reason I called the business after hours was because the technician became agitated because I inquired about the prices being quoted for the service options he was offering ---prior to him starting to dismantle the garage opener. He was offended I asked questions???? His assistant was on the ladder -- dismantling the garage opener. I was explaining the noises I was hearing, and was trying to understand the scope of what needed to accomplished to get the opener operating again. I simply wanted to understand the options of services vs. the costs of each option. It was only after I asked him to calm down with the tone and attitude that he even mentioned he should being charging me for just pulling up.... overall, he displayed a HORRIBLE, DEMEANING, NON PROFESSIONAL attitude. I further indicated that I was still VERY interested in having the garage door opener replaced via the $280 price quoted to me by [redacted]. I inquired if the service could be scheduled for this Friday, 3/24/17. My only request is for [redacted] to NEVER be sent back to my residence to service the garage doors. My voicemail message has not yet been responded to. I still need the repair. I was trying to maintain a relationship with the company that installed the doors.
Regards,
H [redacted]