MrHandyman of North Central San Antonio

I don't understand what a corrected copy of the invoice would have been When we originally originally agreed on a substantial discount part of the agreement was to receive payment that day She asked me to leave and she would contact me with a credit card number I leftShe did not contact usShe was non-communicative thru email or phone call.I wanted to replace the pane She preferred a discount I gave her a over 20% discountOther than refunding more I'm open to any suggestions

All conversations start with our services, area of service and pricing structure We charge time and material.My technician went to Ms [redacted] s residence separate visits The initial visit was to secure a window that had been vandalized by break in Someone had thrown Ms [redacted] s bird bath through the kitchen windowWe secured the window with plywood as an emergency repairShe called in and we were out there the same day, after hours, due to the emergency nature of the broken window The original window was not repairableMs [redacted] asked us to return the next day to seal window with plastic.Third visit was to remove and replace the window.4th visit was to replace a single pane glass in dining room window and repair window spring and measure for blinds.5th visit was to install custom blind (each) and screens.Visits through were made by me attempting to discuss payment or make contact with Ms [redacted] I do not recall her responding to phone calls or emails.Ms [redacted] was observed by my technician while he was installing the kitchen replacement window and frame to scrub/wipe the window with something from the sink When I arrived at her house, by her request she could not show me a scratch due to it being dark outside and scratch was not visible We agreed that I would return during the day When I returned I did see a scratch The scratch was approximately x inchA few lines going sw to nw and faint ones at 90° to those lines It appeared to me to be very similar to scratches that occur when we use scouring pads for non-stick cookware on flat glass/windows I myself have scratched glass multiple times when cleaning.Ms [redacted] refused to pay Initially her only complaint was the scratch I offered to replace the glass if she would make payment She refused We agreed at that time, if she paid me that day, that I would accept $if she would accept the scratched glass as is She wanted to pay by credit card but had to take a phone call and would call us or we would call her later that day After multiple return trips she paid by check at least weeks after our agreement on payment that day.I am under the impression that this incident has been closed to Ms [redacted] s satisfaction I would be happy to discuss if not.We have pictures but Ms [redacted] does not have an issue with the quality of work that we did