MrHandyman of Northeast Austin & Georgetown

Complaint: [redacted] I am rejecting this response because:You are absolutely right that he said she said can go on forever so let us deal with facts My tenant was home on Monday when the maintenance man came out to do his work and told her that he did not think his ladder would reach the roof He said he did not want to be up there in the heat of the day and would come back tomorrow He left and did not return that day He did not show up or call the following day either No one called me but I guess that is not policy There was someone home to sign that day but that was the problem, wasn't it? I want to know where I can find the notice that your work has a six month warranty I have read over the statement/invoice that I received when I paid you $for the repair work last year and I can't find it anywhere You repaired the ceiling in the master bedroom then and now it had a six month warranty? You should have provided me with that information at that time and we wouldn't be having this ordeal right now You repaired the roof and the ceiling and the roof leaked again You repaired the roof again, so you have stated, so good business practice would follow that you repair the ceiling that was again affected by the roof leaking My roof is under warranty, however, I did not call my insurance company last year, I called you and you agreed to do the work without telling me that it was not warranted or that the ceiling repair would have a six month warranty I should not and will not call my insurance company to handle the mess that you created You really need to stand behind your work and repair the ceiling if you did as you said and repaired the roof again Regards, [redacted] ***