Dear [redacted] ***: 12pt;"> MrHandyman of Richmond has done over 34,jobs in the Richmond area since The reason that we have an A+ rating with the Revdex.com (with no complaints foryears), and we have been repeatedly voted Richmond’s best handyman service is because MrHandyman is run in an honest and ethical manner We were sorry to hear that this homeowner is unhappy The homeowner is complaining that services were not completed However, that is not because we abandoned the job, but because the homeowner asked us not to continue She was in the process of selling her home and interested in having the work done as cheaply as possible However, we do NOT cut corners and do shoddy work We do the job correctly to our high quality standards, as if we were working at our own mother’s house The initial estimate was for about 28-man hours We began the job and put in hours So if another company sent two workers and they finished in one day, that’s another man hours and right on target with the estimate we gave The homeowner only paid for the work actually done, not for what the completed job would have cost Our technicians are highly skilled professionals who have had background checks done on them We are also properly licensed, bonded and insured It is possible that the homeowner found a cheap guy, but we are competitively priced and do not match the prices of individuals who may or may not hold themselves to the same high standards we do The homeowner WAS given a receipt It is part of our standard invoice Clients have the option to provide materials themselves, or purchase them from us This homeowner chose to purchase the materials from us, utilizing the technician’s expertise to get the right materials If the homeowner is looking for a copy of our financial records, or our account statements from our suppliers, we regret that we cannot provide that level of detail Even though our contract with the homeowner states that they can cancel at any time and be responsible for paying only for the work and materials to date, as a customer service gesture, our technician spent an hour and a half picking up and returning unused materials so that the homeowner could receive a credit of almost $ The homeowner was not billed for this time, nor did we charge a customary restocking fee We wish the homeowner the best of luck with her upcoming move! Thanks, [redacted] ***
Thank you for forwarding MsM's concerns to usClient satisfaction is very important to us and we make every effort to address all reasonable concerns brought to our attention.We are surprised to hear that MsM is unhappy with the quality of work performed, as she had not previously discussed with us any workmanship problems She is welcome to email our office additional details and photos and we will be happy to address those issues, as we stand behind our workmanshipIf something we did is not functioning, we would typically correct the problem if it is due to our workmanshipWhen requesting service, she did not know the name of the technician she wanted and we did our best to guess which one she wanted, based on her descriptionWhile we didn't guess correctly, the technician sent is a highly skilled craftsman with over years contracting experience, who has been with us for many years and has been subjected to background checksHe arrived on time and in a marked van and in uniform.Like all businesses, we do apply a mato materials we sellHowever, an **% mawas NOT applied, our standard is far less than thatWhile clients are welcome to provide their own materials, we guarantee all materials we provideMsM has already been provided with a receipt, which is our invoice We regret that we can not supply her with our purchase orders from our suppliers, as we are the purchaser on record and need to retain all documentation Materials were obtained at MsM's request, and left for her use We understand that she has now decided not to use those materialsIf she would like to return these materials, she can drop the materials off at our officeWe would be happy to accept the return and issue her a refund check, minus a restocking feeOur Senior Operations Manager has previously reviewed the work done and the chargesAll was found to be reasonable and in orderWe are sorry to hear that she is not pleased with our pricingWe have established market-competitive pricing for all clients and we regret that we cannot negotiate our rates on a case by case basis, as we want to be fair to all-- MrHandyman of Richmond***- [redacted] Drive [redacted] ***, VA ***www.mrhandyman.comPh(***) ***-*** Fax (***) ***-***
Dear [redacted] ***: 12pt;"> MrHandyman of Richmond has done over 34,jobs in the Richmond area since The reason that we have an A+ rating with the Revdex.com (with no complaints foryears), and we have been repeatedly voted Richmond’s best handyman service is because MrHandyman is run in an honest and ethical manner We were sorry to hear that this homeowner is unhappy The homeowner is complaining that services were not completed However, that is not because we abandoned the job, but because the homeowner asked us not to continue She was in the process of selling her home and interested in having the work done as cheaply as possible However, we do NOT cut corners and do shoddy work We do the job correctly to our high quality standards, as if we were working at our own mother’s house The initial estimate was for about 28-man hours We began the job and put in hours So if another company sent two workers and they finished in one day, that’s another man hours and right on target with the estimate we gave The homeowner only paid for the work actually done, not for what the completed job would have cost Our technicians are highly skilled professionals who have had background checks done on them We are also properly licensed, bonded and insured It is possible that the homeowner found a cheap guy, but we are competitively priced and do not match the prices of individuals who may or may not hold themselves to the same high standards we do The homeowner WAS given a receipt It is part of our standard invoice Clients have the option to provide materials themselves, or purchase them from us This homeowner chose to purchase the materials from us, utilizing the technician’s expertise to get the right materials If the homeowner is looking for a copy of our financial records, or our account statements from our suppliers, we regret that we cannot provide that level of detail Even though our contract with the homeowner states that they can cancel at any time and be responsible for paying only for the work and materials to date, as a customer service gesture, our technician spent an hour and a half picking up and returning unused materials so that the homeowner could receive a credit of almost $ The homeowner was not billed for this time, nor did we charge a customary restocking fee We wish the homeowner the best of luck with her upcoming move! Thanks, [redacted] ***
Thank you for forwarding MsM's concerns to usClient satisfaction is very important to us and we make every effort to address all reasonable concerns brought to our attention.We are surprised to hear that MsM is unhappy with the quality of work performed, as she had not previously discussed with us any workmanship problems She is welcome to email our office additional details and photos and we will be happy to address those issues, as we stand behind our workmanshipIf something we did is not functioning, we would typically correct the problem if it is due to our workmanshipWhen requesting service, she did not know the name of the technician she wanted and we did our best to guess which one she wanted, based on her descriptionWhile we didn't guess correctly, the technician sent is a highly skilled craftsman with over years contracting experience, who has been with us for many years and has been subjected to background checksHe arrived on time and in a marked van and in uniform.Like all businesses, we do apply a mato materials we sellHowever, an **% mawas NOT applied, our standard is far less than thatWhile clients are welcome to provide their own materials, we guarantee all materials we provideMsM has already been provided with a receipt, which is our invoice We regret that we can not supply her with our purchase orders from our suppliers, as we are the purchaser on record and need to retain all documentation Materials were obtained at MsM's request, and left for her use We understand that she has now decided not to use those materialsIf she would like to return these materials, she can drop the materials off at our officeWe would be happy to accept the return and issue her a refund check, minus a restocking feeOur Senior Operations Manager has previously reviewed the work done and the chargesAll was found to be reasonable and in orderWe are sorry to hear that she is not pleased with our pricingWe have established market-competitive pricing for all clients and we regret that we cannot negotiate our rates on a case by case basis, as we want to be fair to all-- MrHandyman of Richmond***- [redacted] Drive [redacted] ***, VA ***www.mrhandyman.comPh(***) ***-*** Fax (***) ***-***
The customer reached out to Revdex.com and stated that the business had addressed the issues with him directly and he did consider the issue resolved