MrHero

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11028286, and find that this resolution is satisfactory to me I have spoken directly with P [redacted] at Amerigas and have made payment arrangements with them at payments of $and I have made the first payment alreadyI prefer to work directly with AmerigasThank you for your response Regards, [redacted] T***

Complaint: I am rejecting this response because they are incorrect and have obviously not updated their notes towards my accountI called on Monday and disputed that my account with Truly Nolen is and has been up to date and that they need to stop sending me menacing letters in which the lady informed me that it still shows I owe the $How can they say I have not contacted them when I just did THIS week? Regards, C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11499758, and have indicated that I would be satisfied only when I receive a response in writing from the ARM company indicating that the action has been cleared and closed with no credit damage to my account Regards, [redacted]

East Erie Ave Lorain, Ohio P: 440-288- www.mrhero.com Revdex.com Dispute Resolution Specialist Euclid Ave., th Floor Cleveland, Ohio 44115- Friday, April 15, Dear [redacted] ***: My response and resolution to the complaint (assigned ID [redacted] ) submitted about my Mr Hero, located at East Erie Avenue, Lorain follows: I was able to locate the transaction for $for sandwiches and regular waffer fries, with the $coupon redemption discountUnfortun***y, prior to the distribution of the last round of coupons, the discount amount on this coupon was not adjusted to reflect the updated selling/sale price In the process of this transaction, our cashier did not realize this, or seek out assistance to properly resolve the discrepancy on the discount, however tax was not included on the final receipt of $ We have reviewed proper customer resolutions with our management team and employees to prevent this type of issue from occurring again We would also like to apologize to the customer, for any inconvenience, stress or frustration this occurrence causedUnderstanding the customer desires not to return to our store again, we would still like the chance to redeem ourselves with the customer by offering to refund his purchase of $ and give him certificates for a free meal, to be used at the customer’s convenience Please let us know if and how the customer would like us to proceed to facilitate complete resolution Sincerely, Vinod P [redacted] Owner, MrHero East Erie Avenue Lorain, Ohio MRHERO

After a thorough investigation into the complaint made by MsG [redacted] , we have determined that our client had referred this account to our company on 9/27/ We have reviewed the information and substantiated that it matches what was sent to our office from the client Our records indicate that on 10/20/we spoke with MsG [redacted] who claimed payment had been made to our client and on the same day we placed the account into a payment verification status while we awaited confirmation from our client On 10/26/we received documentation from MsG [redacted] disputing the account and updated the account to reflect a disputed status and closed the account in our office As of 10/27/17, our client has updated the account to now reflect a zero balance