The customer stated that we fixed a couple of items for free and that we did offer free service laborHe did not buy a new car and is not being truthful about his problemsI will not be held up or criticized for doing and running a fair and honest business.There will be no free lunch for this young man
The customer called me with a problem with their car and that the warrantee was not in effectWe had them come to the dealership and said that we would warrantee the vehicle, we did and we replaced their fuel pump at no charge to themThey were happy and we kept the invoice to prove that we did honor their warranteeIf they want to cancel we would do a pro-rata for them with no problem Jim
I pointed out several things wrong with the car and got done yes they told me the free labor but why should I have to pay for the parts I told them about front and rear noise but they apparently never had time to get me in they should have laid for the parts not to mention the parts they wanted me to buy were the cheapest parts available I'm okay I won't touch those the parts that are failing are parts they should have been able to tell if the car was properly inspected they half fast jobs and now I want them to pay the price I would be glad if I even got 1k back from them this is ridiculous and they should have there business license revocted for failing to properly inspect the vehicle everything that is failing is a safety hazard please don't let them get away with this
Complaint ID [redacted] In regards to the complaint submitted by J [redacted] on 12/30/about the Mustang with over 100,miles that he purchased on 09/28/ [redacted] come to us with a Mustang for a trade, He was and is very mechanically inclined but still insisted on taking the Mustang to his mechanic before purchasing itThat is always an option that we allow.After his purchase we did not hear anything from him and after a couple of months James called and said that his front struts and rear shocks all needed to be replaced, I James Daidone personally set things up for him, being that he bought the car from us I offered to do the labor for free which was a value of over $, he was to pay for the parts, after weeks of working for [redacted] he called my mechanic and said that he was going to do the replacements himselfThis is the first I am hearing about the camshaft, steering rack, ectThis is a used car, 9yrs old and over 100,miles things are going to go wrongThis car was in good working order when he bought it and that is all we are responsible forI did extend free service labor, he chose not to accept Thank You [redacted]
The customer stated that we fixed a couple of items for free and that we did offer free service laborHe did not buy a new car and is not being truthful about his problemsI will not be held up or criticized for doing and running a fair and honest business.There will be no free lunch for this young man
The customer called me with a problem with their car and that the warrantee was not in effectWe had them come to the dealership and said that we would warrantee the vehicle, we did and we replaced their fuel pump at no charge to themThey were happy and we kept the invoice to prove that we did honor their warranteeIf they want to cancel we would do a pro-rata for them with no problem Jim
I pointed out several things wrong with the car and got done yes they told me the free labor but why should I have to pay for the parts I told them about front and rear noise but they apparently never had time to get me in they should have laid for the parts not to mention the parts they wanted me to buy were the cheapest parts available I'm okay I won't touch those the parts that are failing are parts they should have been able to tell if the car was properly inspected they half fast jobs and now I want them to pay the price I would be glad if I even got 1k back from them this is ridiculous and they should have there business license revocted for failing to properly inspect the vehicle everything that is failing is a safety hazard please don't let them get away with this
Complaint ID [redacted] In regards to the complaint submitted by J [redacted] on 12/30/about the Mustang with over 100,miles that he purchased on 09/28/ [redacted] come to us with a Mustang for a trade, He was and is very mechanically inclined but still insisted on taking the Mustang to his mechanic before purchasing itThat is always an option that we allow.After his purchase we did not hear anything from him and after a couple of months James called and said that his front struts and rear shocks all needed to be replaced, I James Daidone personally set things up for him, being that he bought the car from us I offered to do the labor for free which was a value of over $, he was to pay for the parts, after weeks of working for [redacted] he called my mechanic and said that he was going to do the replacements himselfThis is the first I am hearing about the camshaft, steering rack, ectThis is a used car, 9yrs old and over 100,miles things are going to go wrongThis car was in good working order when he bought it and that is all we are responsible forI did extend free service labor, he chose not to accept Thank You [redacted]