It is my regret to see that you are rejecting my offerBelow are my response to the points you have made in your response:We took over the business starting Nov The manager on duty at the time of your drop off must have given you a wrong informationI do apologzie for giving you a wrong informationBut we remember how big the rip was because the suit was dropped off after we took over the businessAs we don't have a person doing the alteration on premise, we outsource a professional for repairs and the story I've described in my last reponse is from the person who actually worked on the repair of your pants and the person who took your pants in when brought it back for the damageAgain, information was given by the person who worked on your pantsWe were not sure how true your accusation was when you first brought the pants claiming that a hole was found after getting it dry cleaned at our facility but we blindly took your word for it and offered you a free repair because we didn't get to check if there was pre-existing damage when you dropped off your suitAlthough we still believe the damage cannot happen unless there was some kind of impact while wearing the pants, we are again offering you for free repair and a refund of the amount you had to pay for the repair you weren't happy withYour desired settlement of a new suit is believed to be an excessive request for this incident and we are not sure what other things we could offer at this point to fix this issuePlease let us know if there's any other things you'd like us to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate response, however I am rejecting the response from the business on the following grounds:When I brought the pants bad after the second incident I was told that the cleaners was under different ownership in DecemberIf the cleaners was under different ownership in December, how could the person answering on behalf of the business tell me how big the rip was the first time? Its odd how the story changes when the services are put into questionThe rip was longer the second time? For the rip to be longer..more specifically double the length the second time the rip would have had to be down to my knees...which is was notIt was not even the full length of the original ripI am curious where the information was ascertained that I had worn the pants previously? What you believe to have been is not relevant, its the facts that matter In the two months prior the suit was not wornThe first time it was taken out of the plastic after bringing it home was when I packed it to go on vacationWhich is when the pants had ripped again after simply putting them onI had no choice but to wear the damaged pants twice on the cruise as there was two formal nightsThose were the only two times the suit had been wornI am not sure what you wear to work, but as a paramedic I do not wear a Calvin Klein suit to work on a daily basisI look forward to seeing this complaint resolved to a mutually agreeable settlement, however the offer of a $refund is disrespectful and unacceptable [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
It is my regret to see that you are rejecting my offerBelow are my response to the points you have made in your response:We took over the business starting Nov The manager on duty at the time of your drop off must have given you a wrong informationI do apologzie for giving you a wrong informationBut we remember how big the rip was because the suit was dropped off after we took over the businessAs we don't have a person doing the alteration on premise, we outsource a professional for repairs and the story I've described in my last reponse is from the person who actually worked on the repair of your pants and the person who took your pants in when brought it back for the damageAgain, information was given by the person who worked on your pantsWe were not sure how true your accusation was when you first brought the pants claiming that a hole was found after getting it dry cleaned at our facility but we blindly took your word for it and offered you a free repair because we didn't get to check if there was pre-existing damage when you dropped off your suitAlthough we still believe the damage cannot happen unless there was some kind of impact while wearing the pants, we are again offering you for free repair and a refund of the amount you had to pay for the repair you weren't happy withYour desired settlement of a new suit is believed to be an excessive request for this incident and we are not sure what other things we could offer at this point to fix this issuePlease let us know if there's any other things you'd like us to do
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate response, however I am rejecting the response from the business on the following grounds:When I brought the pants bad after the second incident I was told that the cleaners was under different ownership in DecemberIf the cleaners was under different ownership in December, how could the person answering on behalf of the business tell me how big the rip was the first time? Its odd how the story changes when the services are put into questionThe rip was longer the second time? For the rip to be longer..more specifically double the length the second time the rip would have had to be down to my knees...which is was notIt was not even the full length of the original ripI am curious where the information was ascertained that I had worn the pants previously? What you believe to have been is not relevant, its the facts that matter In the two months prior the suit was not wornThe first time it was taken out of the plastic after bringing it home was when I packed it to go on vacationWhich is when the pants had ripped again after simply putting them onI had no choice but to wear the damaged pants twice on the cruise as there was two formal nightsThose were the only two times the suit had been wornI am not sure what you wear to work, but as a paramedic I do not wear a Calvin Klein suit to work on a daily basisI look forward to seeing this complaint resolved to a mutually agreeable settlement, however the offer of a $refund is disrespectful and unacceptable [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***