MRP

[redacted] is a good and valued customer and we appreciate his businessWe will address (and indeed have addressed) any issues of concernWe have been in business since and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptlyThis complaint is premature and misguided though and thus unfortunateTaking each of [redacted] 's issues in turn:With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow stormsFirstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damageSecondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture)Walking through someone's home with wet shoes is just not nice and we try our best to avoid thisUnfortunately, our year old policy was lost on [redacted] As far as the alleged damages to [redacted] 's floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's homeWe try our absolute best to mitigate damage, but this in an inherent risk with furniture deliveryLarge box retailers have the SAME EXACT policy as we doAs far as the damage to the furniture noted by [redacted] , the damage was MINOR and we sent a touman immediatelyOur touman is truly an artisan and he flawlessly repaired the damageThese were MINOR surface scratches and we repaired the same at no expense to [redacted] -- without question or incidentWith regard to the credit for the armoire which was exchanged for a chest, [redacted] has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodationThe armoire was delivered in perfect condition [redacted] unfortunately failed to measure his bedroom correctly and he felt that the armoire was too bigSolely as an accommodation and at no extra cost to [redacted] , we agreed to allow an exchange for a smaller chestOur invoice (which [redacted] accepted) states that the customer is charged with the responsibility to measure and to measure properlyWith that being said, we made the exchange and credited [redacted] in due course consistent with our standard bookkeeping practices (in place without incident since 1957)We also didn't charge [redacted] the 20% restocking fee that our invoice and written store policy allow forNote that stores like ***s and [redacted] would never allow an exchange solely because the customer didn't me asure properlyAs far as the delayed bench order, [redacted] has already received a credit card refund for $But please note, our only obligation under our contract was to provide a store credit good for one yearThe credit card refund was again, an accommodationIn addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our controlWe tried to relay that to [redacted] , all to no availAs far as the damaged mirror, we are actively handling thisWe are working with the manufacturer to obtain a replacementWe will NOT leave [redacted] with a damaged mirrorThat will never, ever happen to any customerWe hope that this explanation is satisfactoryBut more importantly, we hope that this gives [redacted] the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him down.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was promised an exchange of the damage mirror as of today my mirror was not exchange In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** is a good and valued customer and we appreciate his businessWe will address (and indeed have addressed) any issues of concernWe have been in business since and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptlyThis complaint
is premature and misguided though and thus unfortunateTaking each of *** ***'s issues in turn: With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow stormsFirstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damageSecondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture)Walking through someone's home with wet shoes is just not nice and we try our best to avoid thisUnfortunately, our year old policy was lost on *** ***As far as the alleged damages to *** ***'s floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's homeWe try our absolute best to mitigate damage, but this in an inherent risk with furniture deliveryLarge box retailers have the SAME EXACT policy as we doAs far as the damage to the furniture noted by *** ***, the damage was MINOR and we sent a touman immediatelyOur touman is truly an artisan and he flawlessly repaired the damageThese were MINOR surface scratches and we repaired the same at no expense to *** *** -- without question or incidentWith regard to the credit for the armoire which was exchanged for a chest, *** *** has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodationThe armoire was delivered in perfect condition*** *** unfortunately failed to measure his bedroom correctly and he felt that the armoire was too bigSolely as an accommodation and at no extra cost to *** ***, we agreed to allow an exchange for a smaller chestOur invoice (which *** *** accepted) states that the customer is charged with the responsibility to measure and to measure properlyWith that being said, we made the exchange and credited *** *** in due course consistent with our standard bookkeeping practices (in place without incident since 1957)We also didn't charge *** *** the 20% restocking fee that our invoice and written store policy allow forNote that stores like Bob's and *** would never allow an exchange solely because the customer didn't measure properlyAs far as the delayed bench order, *** *** has already received a credit card refund for $But please note, our only obligation under our contract was to provide a store credit good for one yearThe credit card refund was again, an accommodationIn addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our controlWe tried to relay that to *** ***, all to no availAs far as the damaged mirror, we are actively handling thisWe are working with the manufacturer to obtain a replacementWe will NOT leave *** *** with a damaged mirrorThat will never, ever happen to any customerWe hope that this explanation is satisfactoryBut more importantly, we hope that this gives *** *** the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him downThanks

*** *** is a good and valued customer and we appreciate his businessWe will address (and indeed have addressed) any issues of concernWe have been in business since and for good reason -- we never let a customer down and we rectify all reasonable issues fairly and promptlyThis complaint is premature and misguided though and thus unfortunate. Taking each of *** ***'s issues in turn:With respect to the delayed delivery date because of rain, we have a strict policy (which most of our customers appreciate) of not making deliveries during intense rain or snow stormsFirstly, we aim to avoid damage to the furniture (which is sometimes inevitable in this business) and water spots can cause damageSecondly, we aim to leave a customer's house in as clean a condition as we can (which is challenging at times given the state-of-the art protective packaging materials that we use and the sheer size of the furniture)Walking through someone's home with wet shoes is just not nice and we try our best to avoid thisUnfortunately, our year old policy was lost on *** ***. As far as the alleged damages to *** ***'s floors and walls, we clearly notify customers in our invoice (in advance) that due to the large scale of furniture pieces and the difficulty with negotiating tight hallways and corridors, we cannot assume responsibility for damage to one's homeWe try our absolute best to mitigate damage, but this in an inherent risk with furniture deliveryLarge box retailers have the SAME EXACT policy as we do. As far as the damage to the furniture noted by *** ***, the damage was MINOR and we sent a touman immediatelyOur touman is truly an artisan and he flawlessly repaired the damageThese were MINOR surface scratches and we repaired the same at no expense to *** *** -- without question or incident. With regard to the credit for the armoire which was exchanged for a chest, *** *** has failed to appreciate that we had NO obligation to make the exchange, but did so as an accommodationThe armoire was delivered in perfect condition*** *** unfortunately failed to measure his bedroom correctly and he felt that the armoire was too bigSolely as an accommodation and at no extra cost to *** ***, we agreed to allow an exchange for a smaller chestOur invoice (which *** *** accepted) states that the customer is charged with the responsibility to measure and to measure properlyWith that being said, we made the exchange and credited *** *** in due course consistent with our standard bookkeeping practices (in place without incident since 1957)We also didn't charge *** *** the 20% restocking fee that our invoice and written store policy allow forNote that stores like ***s and *** would never allow an exchange solely because the customer didn't me asure properly. As far as the delayed bench order, *** *** has already received a credit card refund for $But please note, our only obligation under our contract was to provide a store credit good for one yearThe credit card refund was again, an accommodationIn addition, delivery of this item was (and continues to be) delayed because of stocking issues beyond our controlWe tried to relay that to *** ***, all to no availAs far as the damaged mirror, we are actively handling thisWe are working with the manufacturer to obtain a replacementWe will NOT leave *** *** with a damaged mirrorThat will never, ever happen to any customer. We hope that this explanation is satisfactoryBut more importantly, we hope that this gives *** *** the reassurance that he desires and deserves -- namely, that we will take care of his concerns and never let him down.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I was promised an exchange of the damage mirror as of today 9/**/15 my mirror was not exchange  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]