I am rejecting this response because:This response is not accurateThe work that was completed was not extraIf Drene would gone you a copy of the original work order you will see that this was all included the original work order and they took from October thru March to complete according to Drene's own timelineIt is quite obvious that the work that M.RPlanks is completing is not in a timely manor and their service was dragging because they were dealing with a year old blind lady.The screens were not ripped before they did the work.Now they have ripped the screens and are trying to get away with not repairing themI think Drene and M.RPlanks are confused about what good customer service isWhen the customer contacted them about the screen issues of course Drene wont mention the earlier datesAs far as this extra work they did, again get the original work order they did nothing extra! They are simply a schiesty company trying to take advantage of a year old blind lady!
On October 27, we were contracted by this customer to tear off and install a new roof on her home including the flat roofs and reroof the garage roof The contract price was $PLUS the permit from Summit County PLUS wood replacement, if needed The job was completed approximately November 11, There was feet of one by lumber that was needed to be replaced along with 1-1/sheets of wood and one ten foot rafter I have pictures in the file of the bad wood that was in need of replacement We also tore off the garage roof instead of just reroofing over the existing resulting in higher job costs which were NOT passed along to the customer The total invoice was $7, I made an appointment for MrPlank to inspect the job with our customer on November 12, and collect payment Our customer was upset about the amount of wood that was needed and also having to pay for the permit As good customer service, MrPlank allowed a discount of $380.05, leaving the balance of $which the customer paid with a credit card During MrPlanks inspection with the customer there were no other issues noted at this timeOn December 8, our customer called again to speak to MrPlank about installing one more additional vent We did replace the existing vents and also added ridge vent, but as good customer service, MrPlank agreed to install one more vent in the spring, again at no charge to the customerOn March 15, our customer called to remind us about installing the vent We were out approximately March to replace the vent Two days later she called again complaining about a downspout the she claimed was damaged during the roof installation, over months ago The downspout was pulled out of the drain and also a screw was pulled out of the siding securing the downspout to the house We went out and repaired both of the issues with the downspout, at no charge to the customer On June 6, and again on June 17, our customer called again stating there were rips in her screens, from the roof installation months ago, and insisted we repair or replace them This is not noted during the inspection by our owner Mickey P [redacted] and her from the inspection done November 12, 2015, or any other time after that we had been out to do additional work The design of her home shows large overhangs that during the tear off process showed our ladders blocking a window and door in the back so nothing could have come close to hitting a screen as well as large overhangs over an attic dormer protecting her windows from any debris The design of the front lower part of her roof would have material being removed on the sides and not the front where the screens are located Due to the many things that were given to her at no charge, the tearing off of the garage roof even though the contract states reroof, the discount for the permit and wood, the additional vent installed and the repairs to her downspout, we were not contracted to do any gutter work, MrPlank said we are not doing anything additional that is not a part of our roof warrantyOn August 9, I received a phone call from the customers daughter She insisted we replace all damaged screens and mentioned an issue with something green cement-like coming off of the roof I explained if she has an issue with the shingles she will have to file a claim with the manufacturer The shingles are a Vintage Green color and she might be seeing some granules coming off which a small amount is after install She stated she worked for Visa and threatened to cancel the payment transaction if we did not do as she requested I explained the above to her and she threatened to call the news stations and Revdex.com as well as a senior organization MrPlank has been more than accommodating to this customer and has addressed each and every concern immediately after being contacted We feel this customer is now taking advantage of MrPlanks good nature We cannot justify replacing screens that were not shown to be damaged during our roof installation I had forwarded a paid invoice as well as warranty information to her daughterIf there is anything else you need, please do not hesitate to let me know,DreneOffice ManagerMRPlank Construction CoInc
I am rejecting this response because:This response is not accurateThe work that was completed was not extraIf Drene would gone you a copy of the original work order you will see that this was all included the original work order and they took from October thru March to complete according to Drene's own timelineIt is quite obvious that the work that M.RPlanks is completing is not in a timely manor and their service was dragging because they were dealing with a year old blind lady.The screens were not ripped before they did the work.Now they have ripped the screens and are trying to get away with not repairing themI think Drene and M.RPlanks are confused about what good customer service isWhen the customer contacted them about the screen issues of course Drene wont mention the earlier datesAs far as this extra work they did, again get the original work order they did nothing extra! They are simply a schiesty company trying to take advantage of a year old blind lady!
On October 27, we were contracted by this customer to tear off and install a new roof on her home including the flat roofs and reroof the garage roof The contract price was $PLUS the permit from Summit County PLUS wood replacement, if needed The job was completed approximately November 11, There was feet of one by lumber that was needed to be replaced along with 1-1/sheets of wood and one ten foot rafter I have pictures in the file of the bad wood that was in need of replacement We also tore off the garage roof instead of just reroofing over the existing resulting in higher job costs which were NOT passed along to the customer The total invoice was $7, I made an appointment for MrPlank to inspect the job with our customer on November 12, and collect payment Our customer was upset about the amount of wood that was needed and also having to pay for the permit As good customer service, MrPlank allowed a discount of $380.05, leaving the balance of $which the customer paid with a credit card During MrPlanks inspection with the customer there were no other issues noted at this timeOn December 8, our customer called again to speak to MrPlank about installing one more additional vent We did replace the existing vents and also added ridge vent, but as good customer service, MrPlank agreed to install one more vent in the spring, again at no charge to the customerOn March 15, our customer called to remind us about installing the vent We were out approximately March to replace the vent Two days later she called again complaining about a downspout the she claimed was damaged during the roof installation, over months ago The downspout was pulled out of the drain and also a screw was pulled out of the siding securing the downspout to the house We went out and repaired both of the issues with the downspout, at no charge to the customer On June 6, and again on June 17, our customer called again stating there were rips in her screens, from the roof installation months ago, and insisted we repair or replace them This is not noted during the inspection by our owner Mickey P [redacted] and her from the inspection done November 12, 2015, or any other time after that we had been out to do additional work The design of her home shows large overhangs that during the tear off process showed our ladders blocking a window and door in the back so nothing could have come close to hitting a screen as well as large overhangs over an attic dormer protecting her windows from any debris The design of the front lower part of her roof would have material being removed on the sides and not the front where the screens are located Due to the many things that were given to her at no charge, the tearing off of the garage roof even though the contract states reroof, the discount for the permit and wood, the additional vent installed and the repairs to her downspout, we were not contracted to do any gutter work, MrPlank said we are not doing anything additional that is not a part of our roof warrantyOn August 9, I received a phone call from the customers daughter She insisted we replace all damaged screens and mentioned an issue with something green cement-like coming off of the roof I explained if she has an issue with the shingles she will have to file a claim with the manufacturer The shingles are a Vintage Green color and she might be seeing some granules coming off which a small amount is after install She stated she worked for Visa and threatened to cancel the payment transaction if we did not do as she requested I explained the above to her and she threatened to call the news stations and Revdex.com as well as a senior organization MrPlank has been more than accommodating to this customer and has addressed each and every concern immediately after being contacted We feel this customer is now taking advantage of MrPlanks good nature We cannot justify replacing screens that were not shown to be damaged during our roof installation I had forwarded a paid invoice as well as warranty information to her daughterIf there is anything else you need, please do not hesitate to let me know,DreneOffice ManagerMRPlank Construction CoInc