Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: Phyllis, Customer Svc Mgr Contact Phone: None Contact Email: [redacted] @mrrebates.com I have looked into the account for [redacted] and found that no formal claims have been filedShe mentions in her report that she called us to discuss this matter however our Customer Service is entirely by Email I have just filed the claim for her based on the information provided in this complaint and am hopeful that CYMAX will give us a reply soonThere was a coupon discount of $which may be the reason why this did not post a rebateOnly certain coupons that are posted on MrRebates are allowed by our merchants We will pend this matter until we hear back from CYMAX as they have the data for the tracking of this order OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not sure I understand the response which is why I selected "no." It sounds like MrRebates is following up with Cymax to get the rebate releasedIf so, I appreciate that but do not understand the issue about accepting the couponI checked and there were no restrictionsIf they didn't want to rebate large ticket items they should have so statedI was concerned enough about this that I found a phone number for me rebates and spoke to a gentleman that was not very pleasant but did however, answer my questions as I statedIf we are in the process of trying to get the rebate credited to my account, I am willing to wait Thank you for your efforts on this [redacted] Final Consumer Response / [redacted] (3000, 17, 2015/06/30) */ I still do not understand why I only received half of the rebate amountI list approx $I would particularly like to know why the original rebate was not added to my account as is usually doneI want to understand if it was an "error" on the part of Cymax or MrRebates so that I know how to proceed in my future business dealings with them Thank you, [redacted] Final Business Response / [redacted] (4000, 19, 2015/06/30) */ Contact Name and Title: Phyllis C [redacted] Customer Service Manage The amount of $is 5% of the purchase price listed of $1, The customer clicked on Cymax on 2/15/when a 5% cash back rebate was active so the calculation is correct on the customer's manual rebate OFFER: The correct amount was added to your account as $Please refer to your Account Summary page as your Cymax manual rebate is listed there Again, 5% of $1,is $so the correct amount was posted initially Also, please use our "Help" "Contact Us" feature as that is the channel to resolve your customer service inquiries
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Contact Name and Title: Phyllis [redacted] Contact Email: [redacted] @mrrebates.com Dear Revdex.com, Per the MrRebates claim policy detailed in the Terms and Conditions, a claim was opened with Sandals which was then refused payment by Sandals on two occasions Sandals sent a screenshot as proof that the actual booking for the trip was made on 3/3/and not the reported order date of 6/19/ However, as a customer service, MrRebates will absorb the cost of this cash back claim as an exception to the MrRebates' Terms and Conditions regardless of Sandals claim denial The manual rebate of $has been added to the customer account in their "AVAILABLE" rebates section OFFER: $added to "AVAILABLE" rebates section in lieu of Sandals denial Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The rebate amount requested for the purchase made was manually given
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: Phyllis, Customer Svc Mgr Contact Phone: None Contact Email: [redacted] @mrrebates.com I have looked into the account for [redacted] and found that no formal claims have been filedShe mentions in her report that she called us to discuss this matter however our Customer Service is entirely by Email I have just filed the claim for her based on the information provided in this complaint and am hopeful that CYMAX will give us a reply soonThere was a coupon discount of $which may be the reason why this did not post a rebateOnly certain coupons that are posted on MrRebates are allowed by our merchants We will pend this matter until we hear back from CYMAX as they have the data for the tracking of this order OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not sure I understand the response which is why I selected "no." It sounds like MrRebates is following up with Cymax to get the rebate releasedIf so, I appreciate that but do not understand the issue about accepting the couponI checked and there were no restrictionsIf they didn't want to rebate large ticket items they should have so statedI was concerned enough about this that I found a phone number for me rebates and spoke to a gentleman that was not very pleasant but did however, answer my questions as I statedIf we are in the process of trying to get the rebate credited to my account, I am willing to wait Thank you for your efforts on this [redacted] Final Consumer Response / [redacted] (3000, 17, 2015/06/30) */ I still do not understand why I only received half of the rebate amountI list approx $I would particularly like to know why the original rebate was not added to my account as is usually doneI want to understand if it was an "error" on the part of Cymax or MrRebates so that I know how to proceed in my future business dealings with them Thank you, [redacted] Final Business Response / [redacted] (4000, 19, 2015/06/30) */ Contact Name and Title: Phyllis C [redacted] Customer Service Manage The amount of $is 5% of the purchase price listed of $1, The customer clicked on Cymax on 2/15/when a 5% cash back rebate was active so the calculation is correct on the customer's manual rebate OFFER: The correct amount was added to your account as $Please refer to your Account Summary page as your Cymax manual rebate is listed there Again, 5% of $1,is $so the correct amount was posted initially Also, please use our "Help" "Contact Us" feature as that is the channel to resolve your customer service inquiries
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Contact Name and Title: Phyllis [redacted] Contact Email: [redacted] @mrrebates.com Dear Revdex.com, Per the MrRebates claim policy detailed in the Terms and Conditions, a claim was opened with Sandals which was then refused payment by Sandals on two occasions Sandals sent a screenshot as proof that the actual booking for the trip was made on 3/3/and not the reported order date of 6/19/ However, as a customer service, MrRebates will absorb the cost of this cash back claim as an exception to the MrRebates' Terms and Conditions regardless of Sandals claim denial The manual rebate of $has been added to the customer account in their "AVAILABLE" rebates section OFFER: $added to "AVAILABLE" rebates section in lieu of Sandals denial Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The rebate amount requested for the purchase made was manually given