Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Mr [redacted] called back another Mr.Rooter franchise and they were not going to warranty another franchises workWhen I received this I sent my technician outHe replaced the faucet, he replaced the filters and he put in a customer supplied kitchen faucet unrelated to any of the problems at no chargeHe retested the water and everything is working correctlyMr [redacted] is a valued customer at MrRooter, and once we found out about this, we rectified the situation immediatelyAll has been corrected and customer was satisfied with the technicians work Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thought I had already added a response to their work, but I don't see itBut the original MrRooter did come out and went above and beyond what they were required to do to make sure I was satisfied with the work they didThe technician was very apologetic about the issues we had had but was determined to make things right Nice to see this kind of customer service still existsI just wish I would have called them first instead of the other MrRooterI know now this time
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Mr [redacted] called back another Mr.Rooter franchise and they were not going to warranty another franchises workWhen I received this I sent my technician outHe replaced the faucet, he replaced the filters and he put in a customer supplied kitchen faucet unrelated to any of the problems at no chargeHe retested the water and everything is working correctlyMr [redacted] is a valued customer at MrRooter, and once we found out about this, we rectified the situation immediatelyAll has been corrected and customer was satisfied with the technicians work Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I thought I had already added a response to their work, but I don't see itBut the original MrRooter did come out and went above and beyond what they were required to do to make sure I was satisfied with the work they didThe technician was very apologetic about the issues we had had but was determined to make things right Nice to see this kind of customer service still existsI just wish I would have called them first instead of the other MrRooterI know now this time