MrRooter Plumbing Coof Austin

Mr [redacted] contracted our company to find and repair a leak Upon inspection of the home we discovered that the water heater was leaking so we showed the customer the leaking water heater and he authorized us to replace it to eliminate that leak After the new water heater was installed we checked the water meter and it appeared there was another slower leak in the home but the customer declined additional diagnostic/leak locating We closed out with Mr [redacted] and he then requested a refund as he believed that we did not find the leak We explained that we did find and repair a leak but there was an additional leak that needed to be tracked down and repaired Our plumber mistakenly charged for a ¾” gas ball valve instead of the ¾” ball valve for water The two tasks are similar in price but the gas ball valve actually costs less than the water ball valve, which we explained to MrShuiMr [redacted] disagreed and demanded a refund Even though we did exactly what we told him we would do and undercharged him, in the interest of working with the customer we agreed to refund $from our water heater install and we refunded the charge for the shut off valve