Initial Business Response / [redacted] (1000, 6, 2015/06/19) */ Ms [redacted] , I personally spoke with you via telephone on Saturday June 13th at which time you reported to me that we were out and augered your toilet but the toilet began to back up again shortly thereafterYou told me that you had another plumbing company come out and they found a brush stuck in the S trap of your toiletDuring our discussion you never mentioned any damage to walls/paint/etcI offered to refund you the amount you paid for the toilet auger ($165.00)That offer still stands but in regards to this leak and damager you are reporting days later I am not willing to reimburse or pay for those services Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge that we spoke on SaturdayHowever, there was no agreement made at that timeI was told you were working from home and I would receive a call the following Monday which never happenedIn any event, I cannot accept this offer because according to my receipt, cable bathroom tub was $and Auger the toilet was $I will accept an offer for the return of the $that was for the auger per my receiptIf you would like a copy of this receipt, I am willing to provide that Final Business Response / [redacted] (4000, 10, 2015/07/02) */ Ms [redacted] , you are correct the toilet auger was listed at $(not the $in my original responseWe will issue you a refund for $Once you have accepted this offer please contact our office at [redacted] with the credit card number used to pay for the original serviceVisa ending in [redacted] and we will issue a refund to your credit card Final Consumer Response / [redacted] (2000, 12, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/06/19) */ Ms [redacted] , I personally spoke with you via telephone on Saturday June 13th at which time you reported to me that we were out and augered your toilet but the toilet began to back up again shortly thereafterYou told me that you had another plumbing company come out and they found a brush stuck in the S trap of your toiletDuring our discussion you never mentioned any damage to walls/paint/etcI offered to refund you the amount you paid for the toilet auger ($165.00)That offer still stands but in regards to this leak and damager you are reporting days later I am not willing to reimburse or pay for those services Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acknowledge that we spoke on SaturdayHowever, there was no agreement made at that timeI was told you were working from home and I would receive a call the following Monday which never happenedIn any event, I cannot accept this offer because according to my receipt, cable bathroom tub was $and Auger the toilet was $I will accept an offer for the return of the $that was for the auger per my receiptIf you would like a copy of this receipt, I am willing to provide that Final Business Response / [redacted] (4000, 10, 2015/07/02) */ Ms [redacted] , you are correct the toilet auger was listed at $(not the $in my original responseWe will issue you a refund for $Once you have accepted this offer please contact our office at [redacted] with the credit card number used to pay for the original serviceVisa ending in [redacted] and we will issue a refund to your credit card Final Consumer Response / [redacted] (2000, 12, 2015/07/03) */ (The consumer indicated he/she ACCEPTED the response from the business.)