Our plumber heard your challenge on the supply line being undersizedThe old valve was a 1/2" X 3/8" reducing valve with 3/8" fittings and supply line to appliance according the picture taken by the plumber as we do on all jobsOur plumber sat down with you and came to an agreed upon priceThe agreement signed by you called for installation of a new ½” gas valveThe installation of a new appliance requires the installation of a new supply lineThis is mandated by the manufacturer itselfPlease read label on new supply lineAlso, ANSI Z21.24/CSA states; For the purpose of this Standard, an unused connector, including end fittings, is considered to be a connector that has not been installed Plumber proceeded to shut of the gas supply to the housePlumber removed the gas valve, fitting adapter and gas flex supply as agreed and necessaryPlumber replaced the new 1/2" gas valve as agreedPlumber included at no additional charge a new 1/2" degree elbow to overcome the obstacle of the reducing of the degree bend and valvePlumber installed the new 1/2" gas flex supplyPlumber re-lit the water heaterPlumber re-lit the furnaceI have just hung up the phone with MrsR [redacted] We still believe MrRooter definitely upgraded the situation by installing the proper black iron elbow and gas valve that will accommodate the proper gas supply lineI believe the misinformation from the installer set up the entire situationNot having a properly sized line will cause situations that can be quite seriousWe don’t like to use scare tactics at all but we must take gas seriouslyOur stewardship of our customer’s safety is the proper and called for action for us to takeAs part of being a part of the community and as a courtesy to Mrand MrsR [redacted] we are willing to refund the difference of our diagnostic charge and the actual charge, we do apologize for any miscommunicationMrsR [redacted] agreed to the action after the call today
Our plumber heard your challenge on the supply line being undersizedThe old valve was a 1/2" X 3/8" reducing valve with 3/8" fittings and supply line to appliance according the picture taken by the plumber as we do on all jobsOur plumber sat down with you and came to an agreed upon priceThe agreement signed by you called for installation of a new ½” gas valveThe installation of a new appliance requires the installation of a new supply lineThis is mandated by the manufacturer itselfPlease read label on new supply lineAlso, ANSI Z21.24/CSA states; For the purpose of this Standard, an unused connector, including end fittings, is considered to be a connector that has not been installed Plumber proceeded to shut of the gas supply to the housePlumber removed the gas valve, fitting adapter and gas flex supply as agreed and necessaryPlumber replaced the new 1/2" gas valve as agreedPlumber included at no additional charge a new 1/2" degree elbow to overcome the obstacle of the reducing of the degree bend and valvePlumber installed the new 1/2" gas flex supplyPlumber re-lit the water heaterPlumber re-lit the furnaceI have just hung up the phone with MrsR [redacted] We still believe MrRooter definitely upgraded the situation by installing the proper black iron elbow and gas valve that will accommodate the proper gas supply lineI believe the misinformation from the installer set up the entire situationNot having a properly sized line will cause situations that can be quite seriousWe don’t like to use scare tactics at all but we must take gas seriouslyOur stewardship of our customer’s safety is the proper and called for action for us to takeAs part of being a part of the community and as a courtesy to Mrand MrsR [redacted] we are willing to refund the difference of our diagnostic charge and the actual charge, we do apologize for any miscommunicationMrsR [redacted] agreed to the action after the call today