MrRooter Plumbing of Salem

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it is obvious MrRooter has had to defend their shady tactics many timesThey may have followed their procedures as advertised but in my opinion, they did not clearly describe the scope of what the job would entail to fix, therefore not giving my 80+ yr old parents enough information to cause them to question the charges quoted up frontHad that known it would only take the plumbers a bout an hour to complete the job, they NEVER would have agreed to their exorbitant chargesThey knew they had made a huge mistake and were shocked when asked to pay, yes what they had agreed to, one hour laterFor the price they were quoted, they assumed it would take several hoursDo do not like the business explanation but I'm going no further with thisObviously, it is hopelessMrRooter is completely rigid and inflexible without any process to work with unhappy customersSeriously, they could have avoided this whole situation by making some token offer to refund a little of the amount I paid or even just a credit towards future work I very likely will have since I am remodeling a homeNow, they will have someone that will always spread negative reviews about them and obviously, never use their services again.I am done fighting themI will not pursue this further but I would like my complaint to appear on the Revdex.com website for other unsuspecting potential customers to see Sincerely, [redacted]