MrRooter Plumbing

WE WOULD RECOMMEND THIS COMPANY TO EVERYONE THEIR SERVICE PEOPLE ARE SO POLITE AND FRIENDLY AND EFFICIENT THEY ARE VERY QUICK TO RESPOND TO A CALL, AND THEIR RATES ARE REASONABLE

Excellent - diligent and pricecompetitve

Initial Business Response / [redacted] (1000, 10, 2015/02/18) */ Our company gave an estimate to the customer based on completion of demolition by the customer prior to our company beginning workDemolition was not completed as agreed so our company completed the demolitionThis resulted in a price increase to the original bidThe customer was informed of this increase and agreed to the new bidAlso, the material in the customer's home was obsolete materialIn addition, after beginning the work the customer requested additional work not included in the original bidThe customer was made aware that completion of additional work would result in additional charges and once again agreed to go ahead with the completion of the workThere were no complaints from the customer during completion of the work until they received the invoice for both the original work and additional work they requestedOur company made every effort to satisfy the customer's requests for additional information regarding the job, but refused to speak to us over the phone Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/02/19) */ ***Document Attached [redacted] Nothing that was in their response is true We did not request additional workWe actually told them we would finish part of the project just to get them to finishWe put in shower heads, we purchased shut off valves, we finished hooking up the vanity sink We did not approve a new bidNever was told how much additional they would charge us for less than minutes additional work (to remove the drain from the old tub which we did not have the tool for and to remove more ceiling than they had originally requested) We cleaned up all the mess that they left even though the plumber said they would We did not complain at the time because we did not want to get this plumber in troubleHe was new to the area and new to this job, but he was not efficientKept having to leave and come backWasn't even here for an hour before he left for several hours to meet the owner of the company and let another guy who had to idea what he was doing I am going to file a complain with the Attorney General's office in the near future if we cannot get this worked out Final Business Response / [redacted] (1000, 23, 2015/04/22) */ 5/6/He is on job siteGive me information on detail bill request and I will speak with *** 6/3/( [redacted] )I spoke with [redacted] and he was surprised by the call since he had not pursued the additional billing of $I will check with him today and send an email or call you if this has been resolved 6/3/9:am I checked with [redacted] and he did accept the $1,as final paymentYes I will send an email confirming that today 6/03/2015: I am writing in reference to case # XXXXXXXOur company has accepted the payment made by [redacted] for the amount of $We will not be pursing any additional amount owedWe have been informed that this complaint will be listed as successfully resolved Thank you [redacted] ***, CSR [redacted] Plumbing, LLC dba MrRooter Plumbing XXX-XXX-XXXX Phone (Columbia) XXX-XXX-XXXX Phone (Jefferson City) XXX-XXX-XXXX Fax [redacted] Columbia, MO XXXXX

MrRooter Company done a really good jobThe technician is well qualified and professionalFix the problem right away and well done! Thank you

10/01/ To whom it may concern, On August 23, Mr [redacted] called our company to book an appointment for a mystery leak coming from the second floor of the homeOn August 24, our technician arrived at his home at 5:pmAccording to our records, our service technician was at the home for hours and minutes All steps in the home inspection, and diagnoses, was documented either in written form, or by pictures In the notes, the customer had stated that when he turned off the water supply to the upstairs toilet, the mystery leak stopped The technician has pictures of the wet carpet, and of the stained ceiling on the first floor where there was an apparent leakAfter asking permission from Mr [redacted] , the drywall was cut, and the ceiling was exposed (customer also signed off on that we were not responsible for damage to the drywall, or for the repair)A water stain, and what looked like mold, was near the vanityThe technician went on to test the drainage of the sink, and noticed that water beaded continuously on the bottom of the floor boardDue to the dangerous consequences of mold, a highly reputable restoration company was called to see if repairs to the vanity, and to the surrounding flooring and walls could be cleaned and salvagedThere was no charge to the customer for getting a professional opinion from the restoration company, nor do we, as a company, receive any incentives for referring this companyThe technician went on to complete the plumbing checkup, made sure there weren’t any other consistent leaks in the home by looking at the meter pitNone were foundHe went on to recommend repairs to the drain line of the bathroom, which included removing and resetting the toilet, and replacing the plastic tube supply to the toilet with a stainless steel braided supply hose for $The diagnostic fee was to be fully applied toward the future work, if Mr [redacted] agreed to do the work with usI have attached the estimate of work needed to be performed We are a fully licensed, bonded, and insured companyWe have been in business for over years, and our reputation as a world class service company precedes itselfI am unsure where our expert service professional intentionally misled your clientAll steps were documented, explained, and signed off by your clientHe called for a professional to come out to see what the issue was We checked all possibilities, and offered the best solutions to the problem at handCalling in a restoration company only completed the full service we offer There was no additional charge to Mr [redacted] for this effortThe only charge incurred was for the diagnostic fee, which we will gladly apply to any future work to be performedIf Mr [redacted] does not want us to do the work, the charge is still $ We will not be refunding thisHe hired a professional to check on his plumbing, and that is exactly what we did We do not appreciate the threats to our reputation on social mediaNor the unwarranted allegations of poor business practicesWe have done nothing wrongIf you went to your doctor’s office for a checkup, and the doctor said you needed further tests, but still had to pay the copay for the visit that day, would you refuse to pay them? We at least are offering to apply the payment toward a future visit Thank you for your time, Sincerely, Bashir Salem

Great business was very prompt

The plumber, [redacted] did an outstanding job at a reasonable price!

Good evening, I will be investigating Mr [redacted] n concerns and will be in touch with him no later than Wednesday eveningSorry for any inconvenience Thanks, [redacted] MrRooter Plumbing

[redacted] was one of the best plumbing experiences Quick and cost efficient

MrRooter Plumbing responded quickly to our requestTheir representative was on time, was knowledgeable, did an excellent job, had a pleasant personality and the fee was fair

Excellent service, reasonable pricing, prompt service! I would highly recommend this organization, Scott B, as the technician was extremely considerate of my situation and patient with explaining his repairs

We experienced a major plumbing problem in Feb2014, that required replacing a main clay pipeline, surrounded by clay soilHaving done business with this Company over yrsfor annual maintenance, we contacted MrRooterResponse was within a few hrsEvaluation was very thorough, estimate was more than we anticipated; but in ballpark for supplies, labor, city permits and scope of job, which took appxdaysManager on job was ***, who explained and discussed all aspects of repair in detailDaily Job Supervisor, ***, was excellentKept us informed dailythru whole processWorking crew was on time, polite, and cleaned up work area on a daily basisOffice staff, ***, very pleasant, helpful and communicativeCalls were answered and returned quicklyWhen I needed to speak to owner, Mr***, call was returned promptly; all questions and concerns were addressedWe feel excellent service was received, and would not hesitate to recommend themWe will continue to call them for annual maintenance

Good Morning, I will be refunding customer the $Please allow to days Thanks, [redacted] MrRooter Plumbing

To whom it may concern,In response to the complaint: it was too late in the day to do on the 22, and we came back to finish the next day, 5/There was no time promised on the job other than it would be done by the next day It clearly states on the invoice that the homeowner was responsible for drywall repairsEach home is plumbed differently, and cutting into the drywall is necessary to find the pipesLooking at the pictures, they could have cut the drywall in a neater wayAt the time of the service, the customer complained about the drywall, and we had offered to fix itThey refused Mr [redacted] had called the following week stating that his tenant had "heard one of our technicians making a sighing sound ""aaaahhhh"" " in the hallwayNot that the technician was seen urinating nor that there was a sound of urinationHe was heard sighingIt could have been due to a number of reasons, the least of which would have been urinationI had techs out that day that will go to court to fight this accusation Now the story has changed, with Mrs [redacted] stating that she saw him with her own eyesIt is our word against theirsWe will go to court over this if we have to.We cannot give back time to anyoneNor will we discount our serviceWe still deny any allegation of the urination complaint We will however reinstate our offer to repair the drywall holes that were cut into the walls to paint ready state, even though it was clearly stated that we were not responsible for drywall repairsThank you,MrRooter Plumbing

Ms [redacted] , [redacted] reached out to Ms [redacted] regarding complaint number [redacted] on 12/17/ We have arranged for our master plumber to return to Ms [redacted] 's home to further assess and diagnose the issue at hand We will follow up with the Revdex.com once we have determined what if any appropriate remedy is requiredPer the customer's request this site evaluation will take place on 12/23/2014.Regards, [redacted] General Manager

They were the only company to come to my home on a weekend and take my plumbing issues seriouslyThe guy was very nice and explained everything

We are a repeat customer with MrRooter Our first experience was very positive so that when a leak in a water main started bubbling up in front of our garage we called MrRooter again We want to give kudos to Hector for doing a good job in identifying the problem and fixing it

[redacted] was very professional and would recommend him to any one needing plumbing services

Dear Revdex.com Iam in receipt of you most recent email in which you requested certain items and Iam in the process of gathering ASAP Additionally, Please be advised that I & my Family gave Mr Rooter every opportunity to respond to our complaint and we were told that we Needed to speak with the OwnerOur Complaint is simply that, We were told that "A Billing Adjustment would be done on the Invoice to reflect the work performed and that the Home Office would honor this Arrangement the following work day since the techs were unable to reach the Office on this particular day (Fathers Day 2015) NeverthelessOur Account was billed in the amount totaling some $4,+ For a (1) foot hole in my floor, (Which this work was not required) since the damaged pipe was actually in the Walland (2) Bags of Quikcrete Thank you for your assistance, [redacted] Cincinnati,Ohio

Had great drain clearing service by Channel Leader [redacted] and Service Technician [redacted] They were responsive and professional They offered advice which should prevent recurrence of this issue Thanks