Hello,I am sorry that you had such a bad experience with my companyFirst of all, the shipping times are stated in the shipping section on the website (https://mrsfreund.com/shipping-returns/) - as stated on that page "Typically all orders take between 2-weeks to make & ship." - this would
mean that your order placed on 5/would not be due for shipment until 6/at the latestPlus 1-days for priority shipping or 1-days for express. Secondly, I emailed you twice yesterday and responded to your facebook message regarding the sash set with a tracking number - this tracking number was delivered todayPlease see that information here: https://tools.usps.com/go/TrackConfirmAction!input.action?utm_source=payment-con...⇄
They WERE received before 6/- they were delivered yesterday on the 31stAlso please note that per the return policy on our website, unauthorized returns are forfeited not refundedThese terms you agree to when you make a purchase on the siteThis is the return section on our site: “Returns & ExchangesBecause our items are made to order, we do not offer returnsIf your item was damaged in shipping please contact us so we can create a claim & either replace the item or refund your moneyContact [email protected] with inquires regarding this. If an item is returned to us without an RMA, the item will not be returned or refundedIt is considered forfeited.”
Complaint: ***
I am rejecting this response because: I will be returning the items once they are receivedThe sash was promised to me before June 1st
Sincerely,
Laura ***
Hello,I am sorry that you had such a bad experience with my companyFirst of all, the shipping times are stated in the shipping section on the website (https://mrsfreund.com/shipping-returns/) - as stated on that page "Typically all orders take between 2-weeks to make & ship." - this would
mean that your order placed on 5/would not be due for shipment until 6/at the latestPlus 1-days for priority shipping or 1-days for express. Secondly, I emailed you twice yesterday and responded to your facebook message regarding the sash set with a tracking number - this tracking number was delivered todayPlease see that information here: https://tools.usps.com/go/TrackConfirmAction!input.action?utm_source=payment-con...⇄
They WERE received before 6/- they were delivered yesterday on the 31stAlso please note that per the return policy on our website, unauthorized returns are forfeited not refundedThese terms you agree to when you make a purchase on the siteThis is the return section on our site: “Returns & ExchangesBecause our items are made to order, we do not offer returnsIf your item was damaged in shipping please contact us so we can create a claim & either replace the item or refund your moneyContact [email protected] with inquires regarding this. If an item is returned to us without an RMA, the item will not be returned or refundedIt is considered forfeited.”
Complaint: ***
I am rejecting this response because: I will be returning the items once they are receivedThe sash was promised to me before June 1st
Sincerely,
Laura ***