MRS Homecare

This is an acknowledgement of the received complaint After the initial complaint was filed we have addressed the issue with the customer, putting the customer in contact with [redacted] our Director of Rehabilitation EquipmentWe have agreed to provide the customer with a replacement wheelchair cushionAs for the complaint that her financial obligation was never explained to her, and she was unaware of her copay, we have signed documentation (by the complainant) stating that she understood that she would be obligated to pay whatever her insurance would not cover in the event that either of her insurances would not cover the itemwe are willing to work out a payment plan with the customer, to help alleviate the financial burden she claims she was unaware of I feel that with these two concessions (even in light of us having documented proof that she knew about her financial obligation) we have more than conceded to her demands and have resolved the complaint [redacted] Vice President MRS Homecare Inc ###-###-####

MRS donated a hosptial bed a year and a half agoI was amazed that even though it was a donation they set it up and explained to my caregiver how to use everything on the bedThey are truly a business that caresThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I revived a call from MRS after 5:PM on 09/15/2014. An acceptable resolution had NOT been agreed upon as of the time of the call on 09/15/2014. M.R.Sdid not call me until I had to get the Revdex.com involved. They would not even call me back regarding a usable cushion for my chair until I got the Revdex.com involved. I'm NOT a satisfied customer. To me it seems that they do not stand behind their product
Regards,
*** ***

Following up with the customer today, will respond as new information becomes available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
They told me that I would NOT have any financial obligation on my part because I had Medicaid during January 2014. 
They have NOT gotten me another cushion that is usable.
 
Regards,
[redacted]

This is an acknowledgement of the received complaint. 
 
After the initial complaint was filed we have addressed the issue with the customer, putting the customer in contact with [redacted] our Director of Rehabilitation Equipment. We have agreed to provide the customer with a...

replacement wheelchair cushion. As for the complaint that her financial obligation was never explained to her, and she was unaware of her copay, we have signed documentation (by the complainant) stating that she understood that she would be obligated to pay whatever her insurance would not cover in the event that either of her insurances would not cover the item. we are willing to work out a payment plan with the customer, to help alleviate the financial burden she claims she was unaware of.
 
I feel that with these two concessions (even in light of us having documented proof that she knew about her financial obligation) we have more than conceded to her demands and have resolved the complaint.
 
[redacted]
Vice President
MRS Homecare Inc.
###-###-####

My doctor ordered a C-Pac machine for me from MRS Home care. After a month they still haven't gotten me my machine. My insurance company was never contacted for approval. All I get are excuses and the run around.